GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,386 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 4 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS! Do not waste your time with these cowboys, they will make up a reason to not offer the full price of the original offer, then ignore any further emails. Good luck getting your phone back. There is even a Facebook group of people seeking legal advice who have all been scammed from the company.”

Helpful Report

Posted 4 years ago

“Have bought lots of devices from you always never had a problem! Always been happy but this latest one had cracks on the back of the phone and its a xmas present!very disappointed”

Helpful Report

Posted 4 years ago

“Awful, sent in my iPhone XS Max in excellent condition, literally NO marks or damage and they revise quote to over £100 less than quoted! DO NOT USE THIS COMPANY! Better off getting a £20 lesser quote with someone else but much better service! cowboys!”

Helpful Report

Posted 4 years ago

“Terrible service on 2 occasions I was told the phone had been sent then 4 days later they say it’s out of stock they want an extra £60 for a upgrade or they will send me a refund I asked for the refund now they will not email me back this shop is terrible.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service and company. You do not get your quoted amount and they will not even honour their own live quote system which makes them utterly useless. My device was in pristine condition and they treated it like it been in a war zone. I will be sharing my experiences with others and I do not believe for one minute that the other reviews are legitimate. Probably bots or people that work for the company. AVOID!!!”

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Posted 4 years ago

“The phone device came in very bad condition. I ordered Iphone X grade A- The phone was like after war, pink light from top right corner alllllll the way down to the bottom. Many scratches- 86% battery life...”

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Posted 4 years ago

“DO NOT SELL YOUR MOBILE TO THIS COMPANY! I sent this company my mobile for them to quote me £100 less. I rejected this offer and asked them to send back. 3 emails to then to chase and a week later and I have still not had any communication from them. I have also tried calling, but nobody ever answers due to “high call volume” and are disconnected. Beginning to think this company is a scam, and will be calling police if phone not returned this week.”

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Posted 4 years ago

“Scratch across the screen of the Apple Watch , bought A- condition”

Helpful Report

Posted 4 years ago

“Item an I watch came and not turning on nothing not working and worst thing is it was for son for Xmas”

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Posted 4 years ago

“On 2 occasions you told me that my order had been shipped now you say it’s out of stock and u will give me a refund 3 days before Christmas is ridiculous I just want my refund back like I was told or I will be taking legal action”

Helpful Report

Posted 4 years ago

“Awful phone I ordered a grade A was more like a C at best”

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Posted 4 years ago

“They say they pay for old phones within 24 hours. But they don’t even reply to your email for 5 days and then they’ll try to knock down the quoted price. Don’t touch this company”

Helpful Report

Posted 4 years ago

“Still waiting for a payment although my phone was RECIEVED on Monday, absolute jokers said payment was sent and to wait a week for this to show? what company takes a week to pay? Absolutely noone, absolute clown parade this lot, dont touch.”

Helpful Report

Posted 4 years ago

“Do not buy from this store. They sell defective phones that stop working after few weeks and if you send it back asking for a refund they do not give you a refund.”

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Posted 4 years ago

“If I could give less than 1 star I would. Avoid this company at all costs. They give you a good quote, you send in your phone then they send you the diagnostic report knocking over £100 off their first offer. My phone was in mint condition, not a mark on it. I'm now fighting to get my phone back but of course now they don't want to reply to me. Can't believe this company is still trading.”

Helpful Report

Posted 4 years ago

“1 star isn’t low enough. They have stolen BOTH of my devices after processing them and have not received any money for them. Reporting both devices as stolen to the police. AVOID!!!”

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Posted 4 years ago

“Thieves! Tried to make out my handset was below their own grading criteria! Will not contact me to discuss, return my handset or pay the correct amount! Avoid! Absolute crooks!”

Helpful Report

Posted 4 years ago

“sadly phone arrived phone was faulty kept turning on and off couldn't even use it and charger faulty to sent back asked for full refund spent £499 and phone didn't work not happy asked for full refund and sent phone back went to currys and no problems don't touch with a barge pole this company no refund and they have the phone”

Helpful Report

Posted 4 years ago

“First time ordered wasn't happy as order was sent wrong and still waiting on rest of my order”

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Posted 4 years ago

“Avoid this company like the plague. They do not answer phonecalls. They do not answer e mails. They do not send you the money agreed (and forget within one day!)”

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Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,386 reviews