GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,386 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 4 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the dishonest behaviour from the company. I ordered a phone for next day delivery and was told I had pressed the 7-14 delivery option which does not exist. I broke my phone and went in for surgery on Monday so need to keep in communication with family. I won’t be using this company again but previously had excellent experience.”

Helpful Report

Posted 4 years ago

“Hi the Apple Watch I purchased came today and it doesn’t work! It doesn’t charge it doesn’t switch on and was also very dirty.”

Helpful Report

Posted 4 years ago

“Shambolic Took 5 days for a 24h parcel to get to them. Was then provided a report with Zero fails (phone is mint as new condition not a mark or blemish on it) and advised due to the results of the report the phone has been devalued but no reason given! Received an email 7 days after phone was sent offering £463 for a new Iphone 11 Pro Max 64gb!..Do Not Use these guys!”

Helpful Report

Posted 4 years ago

“My phone was locked Five emails later nothing after the first reply asking about tech spec Don’t buy from this company if you want a working phone”

Helpful Report

Posted 4 years ago

“They gave me a competitive quote based on the phone being in 'good' condition, which it was. They said the battery needed to be replaced, which it did not. Upon receipt, they offered me a fraction of the price based on spurious wear and tear. I asked them to return the phone, but they kept emailing me with insignificantly 'improved' offers. It took nearly two weeks to get my phone back. I then sent it to Music Magpie who accepted the phone as good condition and gave me an excellent price. Avoid like the plague - use a more reputable site.”

Helpful Report

Posted 4 years ago

“Ordered 5 plugs and only 1 came. Disgusting service”

Helpful Report

Posted 4 years ago

“Not happy! Placed order Friday and had tracking info sent but it was not recognised by Royal Mail! Today is Tuesday and tracking states grade mobile have stated they are sending a parcel but Royal Mail still not got item???? Need item for Thursday for a birthday so not happy”

Helpful Report

Posted 4 years ago

“They initially claimed they didn't receive the phone when it was delivered to them by special delivery. Then they 'offered' me 290 because the iPhone 11 Pro that I was going to sell them for 490 has a 'scratch'. When I rejected they kept the phone for 9 days. Not answering any calls or emails. When they sent the phone back after many emails I sent they sent it back without the original box and with items missing from it. Without doubt a horrendous experience. This company are not to be trusted.”

Helpful Report

Posted 4 years ago

“No next day delivery. Sent an I phone max with a non working face id recognition.. customer service number just gives a recorded message and then hangs up. Appaling service from sn appaling company. AVOID this company.”

Helpful Report

Posted 4 years ago

“Sent my phone to them in perfect condition and 88% battery health. They replied with what sounds like their usual script of scratches on screen and battery need replacing. I asked for photos of the scratches as i took photos before sending and knew the screen didn’t have any. They tried to knock around £70 off the quote. I asked for it to be sent back and now it’s worth a lot less if i recycle it due to the delay. Funnily enough the phone returned to me has no scratches at all on the screen. The phone in the photo wasn’t even mine. I have raised this in 3 e-mails now and no explanation given. Avoid, absolute scammers. No phone line and take ages to reply.. not 24 hours.”

Helpful Report

Posted 4 years ago

“Ordered samsung 8 unlocked with 128gb Recieved Samsung 8 locked to vodaphone, 64gb and a iPhone charger not happy at all”

Helpful Report

Posted 4 years ago

“How did u do well you sold me a 239.99 iPhone 7plus that doesn't even switch on I have taken it to a shop to find it is missing the charging port completely. Your phone numbers don't work you don't respond to emails with any useful information. I'm absolutely disgusted you robbed me blind and ignored me and I'm even more out of pocket which you will be compensating for believe me I've contacted trading standards and police and I will be calling to see you in person start with you owain. You have my details I suggest you ring me asap Only getting 1 star just so I can leave review. People do not buy from this company they are rip off merchants”

Helpful Report

Posted 4 years ago

“Absolutely shocking! Phone was in diabolical condition tried contacting them NO ANSWER. Avoid like the plague”

Helpful Report

Posted 4 years ago

“First took days to acknowledge recipt of recieving the phones, then Offered a 1/3 less on each of the 3 devices sent in, tried claiming all 3 required new batteries (apple HAVE verified the batteries are fine!) and 2 were damaged even tho NONE are damaged at all! Took days to reply to emails! Finally got my handsets back but scam of a company! DO NOT USE!”

Helpful Report

Posted 4 years ago

“This is a scam company - ignore all the false 5 stars here and elsewhere. They make a high offer to get you to send the phone and then make a much reduced offer based on generic 'fault' reports hoping you'll agree to the huge reduction to save hassle. They then ignore your requests for the phone to be returned. I've sold many phones and tablets over the years without any problems but this company really sucks.”

Helpful Report

Posted 4 years ago

“Avoid like the plague, con artists. Offered me £431 for my iPhone XS Max. When they received it, they said it was only worth £340 due to damage to the phone. My phone is immaculate, I have photos to prove it. I told them where they could put their offer, politely. A few days later, after some discussions with a manager (yawn), I was offered a much improved £367. Again, told them no, less politely, and to give me my phone back. Eventually got my phone back, after 2 weeks of tossing about. No silicone case I sent it in, no iPhone box I sent it in, no apology, 2 weeks wasted, never trust these clowns.”

Helpful Report

Posted 4 years ago

“Send phone to sell received over a week ago no response phone line disconnected very dodgy avoid”

Helpful Report

Posted 4 years ago

“Don’t bother using this company they will never reply to your emails on finally receiving my trade in phone I’m still waiting for an email back regarding the phone and my money transferred to me, checking the selling part of the website the handset I was trading it was out of stock but today is back in stock but if it’s my phone they are selling why haven’t I been given my money yet.... I’ve asked for my phone to be sent back to me but again no reply at this rate I’ll get the phone blocked through my phone insurance which is still active so feel sorry for the person who buys it as it will be classed as stolen at this rate. Stay well clear of this shambles of a company.”

Helpful Report

Posted 4 years ago

“Avoid selling your phone to them. They offer high quotes until they get the phone, then use what looks like a generic email stating loads of damage and issue which were not there... Phone numbers don’t work and emails are not replied to. All the bad reviews can’t be made up... If it helps GRADE Mobile is a trading name of O G Exclusives London Ltd. Companies house will help guide you to the owner... Alternatively i’d suggest you turn up at their unit to get your phone back. Unit 14 Glenmore Ctr.Shearway Bus. Pk. CT19 4RJ”

Helpful Report

Posted 4 years ago

“They take your money and run! Sent a faulty phone back for a refund they claim the box was empty on arrival I asked them to put in a claim for Royal Mail as it was their postage and never heard again! They kept my £109 and guessing whatever they claimed for!! Terrible company!”

Helpful Report

Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,386 reviews