GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,386 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 4 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quoted £172 for my phone which was immaculate and had not a scratch on it. Was then sent an email saying the housing was damaged and the case was broken and the screen cracked with screen burn offering me £6.20. I refused and was then offered £30 which I refused again telling them to send my phone back. I took pictures to prove this as well. DO NOT USE THIS COMPANY UNLESS YOU WANT RIPPING OFF”

Helpful Report

Posted 4 years ago

“Sold my phone. It didn’t have a mark on it when it left me and meet all the criteria but they revised my price by over 120 saying it was damaged. Won’t not recommend them to anyone”

Helpful Report

Posted 4 years ago

“Bought an Apple Watch and the actual watch was not inside not getting anything back from use customer service has been the worst Iv ever dealt with”

Helpful Report

Posted 4 years ago

“Received a damaged phone and can’t get in touch with them to resolve the issue have emailed 3 times and telephoned 12+ times nothing. Non existent customer service will never use this company again”

Helpful Report

Posted 4 years ago

“You sent me the wrong phone and I’m trying to get in contact with you and I’ve sent over 5 emails to you”

Helpful Report

Posted 4 years ago

“i want to send it back ASAP its more damaged than the phone i want to replace it with i not paying nearly £300 for a phone that looks like its been rubbed on concrete , you really need to have a better description on your phones”

Helpful Report

Posted 4 years ago

“Paid for a unlocked phone and it was locked to ee”

Helpful Report

Posted 4 years ago

“Value of phone was reduced by nearly £30 despite it being in immaculate condition for 'extensive cleanubg' despite not having a scratch on it and being a waterproof Samsung s9 how much debris could have accumulated? Having committed to needing the funds I was forced to go ahead... Scam merchants... Beware”

Helpful Report

Posted 4 years ago

“Sold my phone to them in end of August, didn’t hear anything for 2 weeks is emailed to ask what was happening was informed they had lost it! Asked me for details about it as they thought they found it and then email to say the techs had it, then emailed again as I had heard nothing only to hear they lost it again? Was not best please by this and asked for the complaints was told not to worry as they have it and the techs have it. This was Thursday last week and I am yet to hear anything back again! Never again will I use this company, always sell my old mobile phones through the recycling websites this one had good reviews so I tried it but have been let down and still yet to hear where my phone is!”

Helpful Report

Posted 4 years ago

“Phone came with 8% battery capacity and impossible to get through on the phone lines.”

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Posted 4 years ago

“Microphone and hearing tool are not working. Cannot make calls! Touch screen is not working properly”

Helpful Report

Posted 4 years ago

“Terrible! Do not use! Tried calling them for 4 days still with no answer regarding my phone. Gave me £40 less than the lowest they would offer online. Terrible service and terrible company! False advertising!”

Helpful Report

Posted 4 years ago

“It was for someone’s birthday and the birthday date is already gone!! It has been 3 days I haven’t received my phone, it was 24 hrs delivery option”

Helpful Report

Posted 4 years ago

“Charger or leads dont work”

Helpful Report

Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,386 reviews