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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
L'auto che mi è stata data non era nemmeno lontanamente parente di quella prenotata. Inoltre 30 giorni per avere sbloccata la caparra onestamente mi sembrano un po' troppi. Se aggiungiamo più di un'ora e mezzo per ritirare l'auto, questa volta non sono molto soddisfatto. Strano perché altre volte mi ero trovato benissimo. Spero sia stata un'eccezione
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Posted 1 year ago
Sono stato veramente bene, veloci , efficienti ed economici. Complimenti!!!
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Posted 1 year ago
Each time I use this service there are no problems. Friendly efficient competitively priced and a quick walk from the terminal as opposed to catching a bus for the other companies David
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Posted 1 year ago
Car had warning lights on as soon as we picked it up. We told agent we were travelling outside Germany but he did not advise about the tolls in Austria which cost us a £300 fine! Now they are trying to charge me an admin fee for their time! Their customer service is a waste of time.
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Posted 1 year ago
I always receive great service from Green Motion. Chris, Ritz and the team at Manchester Airport are excellent. The vehicles are always top class and often upgraded. I have never encountered any problems with the cars, the service or the price. They are not pushy and don't try to upsell add-ons like other Car rental companies. My only minor issue is that their Airport Shuttle service could be better. An all round 5 star company and my always go-to rental car at Manchester Airport.
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Posted 1 year ago
Regarding the vehicle provided, I’am satisfied. New and in good condition. The return went well. The person was on time. However, it would be good at the airport if the staff of the agense were more visible.
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Posted 1 year ago
Todo perfecto y a bien precio.
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Posted 1 year ago
Overall we were happy with the car and the service. Good quality for a reasonable price. The email for the car return should have mentioned clearly and explicitly that the car has to be returned at the drop and go zone ( and not at the rental car return). Unfortunately we never got a response to our email about the missing papers and user guide in the car.
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Posted 1 year ago
Every time I use this team there are no hitches Quick friendly service at a good price. Thank you. D
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Posted 1 year ago
Great service, good cars ideal for Rome and effective shuttle from/to airport
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Posted 1 year ago
Everything was okay.
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Posted 1 year ago
Kaikki ok.
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Posted 1 year ago
The agent at the airport kept asking how much I paid the UK agent for the daily rate and tried to pressure me into canceling my UK booking to rebook directly with them—clearly an attempt to cut out the overseas agent's commission/discount. They used highly unethical tactics, including refusing to honor the unlimited mileage I had already booked and paid for, even though my email confirmation clearly stated it. This kind of behavior is disgusting and completely unacceptable. I would never book with Green Motion again—whether directly or through an agent. Avoid them at all costs!
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Posted 1 year ago
The car was a Christmas tree of warning lights form start to finish. We told the agent we would be travelling outside Germany, he thought to charge us the extra insurance but not to mention the tolls, which cost us £300 in fines!
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Posted 1 year ago
Green Motion - Heathrow Airport - London: Three days before my arrival, I reserved a Seat Leon, Kia Ceed, VW Golf (5 doors, automatic) or a similar model, but upon arrival, I was given a significantly smaller vehicle—a Seat Ibiza. Despite my concerns, the staff initially insisted that this was the vehicle I had paid for. However, when I pressed further, they admitted that the car type I reserved was unavailable. This was not communicated to me in advance, and had I not raised the issue, I would not have been informed. Unfortunately, no suitable alternative vehicle was provided. I was traveling with my family and had two large suitcases, as we planned to go to Cambridge. The smaller car made our journey uncomfortable and inconvenient. The primary reason for booking a larger vehicle was to ensure a comfortable trip, but instead, my family and I had an unpleasant experience. As a result, my holiday was negatively impacted. This was one of the worst car rental experiences I have encountered, and I am extremely disappointed.
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Posted 1 year ago
I would like to express my appreciation to Sandra Dias from Green Motion Portugal for her professionalism and patience in explaining the hidden payment related to full comprehensive insurance. Sandra took the time to clearly explain the details, making sure I understood the distinction between third-party insurance and full coverage. However, I must mention that the cost of insurance, especially when it’s not clearly communicated, feels unreasonable and burdensome for customers like myself. On January 31st, 2024, Sandra was the only staff member who provided a thorough and respectful explanation. Unfortunately, the behavior of her colleagues was disappointing and unprofessional. They showed a lack of respect towards my family member, who was also part of the booking process. They laughed, spoke loudly in Portuguese, and even threw a pen in front of us, creating an uncomfortable environment. Given this lack of courtesy and the hidden insurance charges, we ultimately decided to forfeit the booking fee and leave the office. The hidden costs associated with Green Motion seem misleading, and the overall experience left us feeling that the pricing structure is not fair to customers. I sincerely hope that Green Motion can address these issues, especially regarding staff training and transparency in pricing, to improve future customer experiences.
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Posted 1 year ago
Another hire from Green Motion before Christmas. Alicante Airport through Arrivals at East Midlands Airport, quick pick up and on to the office at the Hilton Hotel near by. Again pre booked, upgrade to a new Peugeot 3008 and off up the M1 to visit family. What a cracking car. 100% Satisfied. I’ll be back in UK again mid February for a couple of weeks. The Staff at the Hilton Hotel Office are very professional. I’ve hired with a lot of companies in the past but Green Motion is now my Preferred one.
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Posted 1 year ago
Just avoid them! Terrible experience with them at Glasgow Airport. They advertise cars that don’t actually exist on their site and then try to fob you off with an alternative! Wasted time and effort trying to get a resolution but to no avail. Pay a bit extra and hire from a reputable company.
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Posted 1 year ago
AVOID AVOID AVOID It took me over 2 months to get my deposit back, so many back and forth At one point i thought i will never get it back This relates to Green Motion in Maylisa
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Posted 1 year ago
If you bother to read reviews, which I will before renting from anyone besides the companies I normally use, please stay far far away from this company. Scammed for fake damage, had insurance I paid fpr balk at reimbursement, and then they *tried* to give me another fee for getting a parking ticket. Greasiest company Ive ever dealt with. Total f****ng scum. Do not use
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Posted 1 year ago
Green Motion is rated 2.9 based on 1,385 reviews