“N'y allez surtout pas!!! Le bureau de Zurich m'a totalement arnaqué en protestant un choc sur le capot (de 2,5mm) qu'ils m'ont facturé 2000 euros de réparation sans que je puisse faire quoi que ce soit alors que j'avais des photos prouvant qu'aucun choc n'a été fait. Prenez une assurance en amont !!”
“We had a good experience with the branch at Ivalo Airport in Finland. The car was perfectly prepared, clean and even pre-heated, as it was freezing at the time of rental. We also received an upgrade to the car class. We used the online pre-check-in offered and everything went very quickly at the branch. After returning the car, the blocked deposit on the credit card was immediately released.”
“Edinburgh airport car hire..: Not a positive experience when dealing with them .. (the car was good) the Green Motion office is not with other hire cars it’s a bus trip away from airport. We previously booked online and paid money, We were then told that deposit that secured the booking of over €200 was facilitated by another company and was not refundable.
On the car return, very hard to find the office as it is not in the normal area. When we eventually found it. It was very unclear cars were everywhere and disorganised we found a spot and were told to remove the car and park another spot which then blocked in at least nine cars. We were needing to catch a flight and in a hurry no help or assistance from them. No toilet either after a long journey. We were sent an email saying our car was dusty and should have been cleaned so we have to pay for that as well.
Not worth the hassle”
“Edinburgh branch - Difficult to know where to begin. Surly and rude staff. Refused to take Amex or Mastercard debit. Ultimately refused to give me the car and are now not willing to refund me. Literally, the worse car rental experience in 40 years of renting cars.”
“Hired a car from Sat 22 March to Tuesday 1st of April. The sales man very helpful but failed to give more information about a payment for £451. Advised that this payment will be refunded back when car is returned. He said it was a deposit and it will be refunded back. Get told on the day when returning the car, that the payment is for Car insurance. There was no mention about insurance. Very un happy and wil be sending in a complaint. I want my money back..”
“Have dealt with green motion on two occasions great service even got an upgrade from medium car to suv. I made sure I took loads of photos and submitted by email before driving off so no comeback which I recommend to all rentals companies”
“We got charged £900+ for a chip in the windscreen which is an absolute rip off. If we'd got it repaired ourselves, they said we would have paid twice as they wouldn't have accepted the repair. Absolutely disgraceful when roads are in such poor condition, how can you avoid a flying pebble!”
“Customers MUST know that Eversure and other Excess Insurers DO NOT cover Greenmotion. So you MUST take out their internal extra protection or put yourself at risk. This is the key point. Ask yourself WHY?
As far as the rental is concerned, that went well. You get an older car but that was OK on the 2nd hire. The 1st hire had a wheel vibration issue.”
“L'auto che mi è stata data non era nemmeno lontanamente parente di quella prenotata.
Inoltre 30 giorni per avere sbloccata la caparra onestamente mi sembrano un po' troppi.
Se aggiungiamo più di un'ora e mezzo per ritirare l'auto, questa volta non sono molto soddisfatto.
Strano perché altre volte mi ero trovato benissimo.
Spero sia stata un'eccezione”
“Each time I use this service there are no problems. Friendly efficient competitively priced and a quick walk from the terminal as opposed to catching a bus for the other companies
David”
“Car had warning lights on as soon as we picked it up.
We told agent we were travelling outside Germany but he did not advise about the tolls in Austria which cost us a £300 fine!
Now they are trying to charge me an admin fee for their time!
Their customer service is a waste of time.”
“I always receive great service from Green Motion. Chris, Ritz and the team at Manchester Airport are excellent.
The vehicles are always top class and often upgraded. I have never encountered any problems with the cars, the service or the price.
They are not pushy and don't try to upsell add-ons like other Car rental companies.
My only minor issue is that their Airport Shuttle service could be better.
An all round 5 star company and my always go-to rental car at Manchester Airport.”
“Regarding the vehicle provided, I’am satisfied. New and in good condition. The return went well. The person was on time.
However, it would be good at the airport if the staff of the agense were more visible.”
“Overall we were happy with the car and the service. Good quality for a reasonable price.
The email for the car return should have mentioned clearly and explicitly that the car has to be returned at the drop and go zone ( and not at the rental car return).
Unfortunately we never got a response to our email about the missing papers and user guide in the car.”
