“Nous avons loué une voiture avec Green Motion aéroport de Gatwick une semaine en février 2025 et avions souscrit, à la réservation, une extension de garantie assurance. La voiture était en très bon état, les transactions ont été fluides au départ et au retour de la voiture. Le personnel très serviable a été patient quand nous avons peiné à trouver quelle carte bancaire permettait de bloquer l'argent pour une franchise éventuelle : argent qui n'est jamais apparu dans nos relevés car nous avons rendu la voiture sans dommage. Le prix de la location + extension de garantie assurance reste vraiment bas et compétitif par rapport à ce que nous avons payé dans d'autres pays où on nous a quasiment contraint à rajouter des options sur place très onéreuses ! L'agence n'est pas sur place à l'aéroport mais un minibus, à l'aller comme au retour, nous a prestement pris en charge depuis ou jusqu'au terminal aéroportuaire. Que du positif : je recommande vivement l'agence Green Motion de Gatwick !!!”
“I only ever use my credit card for blocking on a car rental.. a few weeks after my rental finished, my card was tried to buy something in the Birmingham area. Could only have been a member of your staff. Luckily my bank noticed this & blocked my card. Will not use Greenmotion again..”
“N'y allez surtout pas!!! Le bureau de Zurich m'a totalement arnaqué en protestant un choc sur le capot (de 2,5mm) qu'ils m'ont facturé 2000 euros de réparation sans que je puisse faire quoi que ce soit alors que j'avais des photos prouvant qu'aucun choc n'a été fait. Prenez une assurance en amont !!”
“We had a good experience with the branch at Ivalo Airport in Finland. The car was perfectly prepared, clean and even pre-heated, as it was freezing at the time of rental. We also received an upgrade to the car class. We used the online pre-check-in offered and everything went very quickly at the branch. After returning the car, the blocked deposit on the credit card was immediately released.”
“Edinburgh airport car hire..: Not a positive experience when dealing with them .. (the car was good) the Green Motion office is not with other hire cars it’s a bus trip away from airport. We previously booked online and paid money, We were then told that deposit that secured the booking of over €200 was facilitated by another company and was not refundable.
On the car return, very hard to find the office as it is not in the normal area. When we eventually found it. It was very unclear cars were everywhere and disorganised we found a spot and were told to remove the car and park another spot which then blocked in at least nine cars. We were needing to catch a flight and in a hurry no help or assistance from them. No toilet either after a long journey. We were sent an email saying our car was dusty and should have been cleaned so we have to pay for that as well.
Not worth the hassle”
“Edinburgh branch - Difficult to know where to begin. Surly and rude staff. Refused to take Amex or Mastercard debit. Ultimately refused to give me the car and are now not willing to refund me. Literally, the worse car rental experience in 40 years of renting cars.”
“Hired a car from Sat 22 March to Tuesday 1st of April. The sales man very helpful but failed to give more information about a payment for £451. Advised that this payment will be refunded back when car is returned. He said it was a deposit and it will be refunded back. Get told on the day when returning the car, that the payment is for Car insurance. There was no mention about insurance. Very un happy and wil be sending in a complaint. I want my money back..”
“Have dealt with green motion on two occasions great service even got an upgrade from medium car to suv. I made sure I took loads of photos and submitted by email before driving off so no comeback which I recommend to all rentals companies”
“We got charged £900+ for a chip in the windscreen which is an absolute rip off. If we'd got it repaired ourselves, they said we would have paid twice as they wouldn't have accepted the repair. Absolutely disgraceful when roads are in such poor condition, how can you avoid a flying pebble!”
“Customers MUST know that Eversure and other Excess Insurers DO NOT cover Greenmotion. So you MUST take out their internal extra protection or put yourself at risk. This is the key point. Ask yourself WHY?
As far as the rental is concerned, that went well. You get an older car but that was OK on the 2nd hire. The 1st hire had a wheel vibration issue.”
