“Hired a car from Sat 22 March to Tuesday 1st of April. The sales man very helpful but failed to give more information about a payment for £451. Advised that this payment will be refunded back when car is returned. He said it was a deposit and it will be refunded back. Get told on the day when returning the car, that the payment is for Car insurance. There was no mention about insurance. Very un happy and wil be sending in a complaint. I want my money back..”
“Have dealt with green motion on two occasions great service even got an upgrade from medium car to suv. I made sure I took loads of photos and submitted by email before driving off so no comeback which I recommend to all rentals companies”
“We got charged £900+ for a chip in the windscreen which is an absolute rip off. If we'd got it repaired ourselves, they said we would have paid twice as they wouldn't have accepted the repair. Absolutely disgraceful when roads are in such poor condition, how can you avoid a flying pebble!”
“Customers MUST know that Eversure and other Excess Insurers DO NOT cover Greenmotion. So you MUST take out their internal extra protection or put yourself at risk. This is the key point. Ask yourself WHY?
As far as the rental is concerned, that went well. You get an older car but that was OK on the 2nd hire. The 1st hire had a wheel vibration issue.”
“L'auto che mi è stata data non era nemmeno lontanamente parente di quella prenotata.
Inoltre 30 giorni per avere sbloccata la caparra onestamente mi sembrano un po' troppi.
Se aggiungiamo più di un'ora e mezzo per ritirare l'auto, questa volta non sono molto soddisfatto.
Strano perché altre volte mi ero trovato benissimo.
Spero sia stata un'eccezione”
“Each time I use this service there are no problems. Friendly efficient competitively priced and a quick walk from the terminal as opposed to catching a bus for the other companies
David”
“Car had warning lights on as soon as we picked it up.
We told agent we were travelling outside Germany but he did not advise about the tolls in Austria which cost us a £300 fine!
Now they are trying to charge me an admin fee for their time!
Their customer service is a waste of time.”
“I always receive great service from Green Motion. Chris, Ritz and the team at Manchester Airport are excellent.
The vehicles are always top class and often upgraded. I have never encountered any problems with the cars, the service or the price.
They are not pushy and don't try to upsell add-ons like other Car rental companies.
My only minor issue is that their Airport Shuttle service could be better.
An all round 5 star company and my always go-to rental car at Manchester Airport.”
“Regarding the vehicle provided, I’am satisfied. New and in good condition. The return went well. The person was on time.
However, it would be good at the airport if the staff of the agense were more visible.”
“Overall we were happy with the car and the service. Good quality for a reasonable price.
The email for the car return should have mentioned clearly and explicitly that the car has to be returned at the drop and go zone ( and not at the rental car return).
Unfortunately we never got a response to our email about the missing papers and user guide in the car.”
“The agent at the airport kept asking how much I paid the UK agent for the daily rate and tried to pressure me into canceling my UK booking to rebook directly with them—clearly an attempt to cut out the overseas agent's commission/discount.
They used highly unethical tactics, including refusing to honor the unlimited mileage I had already booked and paid for, even though my email confirmation clearly stated it. This kind of behavior is disgusting and completely unacceptable.
I would never book with Green Motion again—whether directly or through an agent. Avoid them at all costs!”
“The car was a Christmas tree of warning lights form start to finish.
We told the agent we would be travelling outside Germany, he thought to charge us the extra insurance but not to mention the tolls, which cost us £300 in fines!”
“Green Motion - Heathrow Airport - London: Three days before my arrival, I reserved a Seat Leon, Kia Ceed, VW Golf (5 doors, automatic) or a similar model, but upon arrival, I was given a significantly smaller vehicle—a Seat Ibiza.
Despite my concerns, the staff initially insisted that this was the vehicle I had paid for. However, when I pressed further, they admitted that the car type I reserved was unavailable. This was not communicated to me in advance, and had I not raised the issue, I would not have been informed. Unfortunately, no suitable alternative vehicle was provided.
I was traveling with my family and had two large suitcases, as we planned to go to Cambridge. The smaller car made our journey uncomfortable and inconvenient. The primary reason for booking a larger vehicle was to ensure a comfortable trip, but instead, my family and I had an unpleasant experience. As a result, my holiday was negatively impacted.
This was one of the worst car rental experiences I have encountered, and I am extremely disappointed.”
