“De borg op mijn creditcard staat nog steeds gereserveerd. Het is al een maand geleden dat ik de auto heb gehuurd. Slecht bereikbaar. Hoelang gaat dit nog duren?”
“They do not add premiums for older drivers until 75. They are very reasonable and helpful if you need to change /extend dates. Cars are fine and I had no problems getting my deposit back.”
“Extremely Disappointed – Still Waiting for Refund After Over a Month
I’ve been waiting over a month to receive my £1,505 deposit back from Green Motion. Despite multiple emails and repeated promises, the refund has still not been issued. This is a clear breach of our contract, which stated the deposit would be returned within 7 to 30 days.
To make matters worse, I’m now being charged interest on the credit card I used for the deposit. The lack of follow-through and accountability is unacceptable. Their business practices are unprofessional and deeply frustrating.
Attempts to reach CEO Richard Lowden have gone nowhere, and customer service has been unhelpful. Honestly, one star feels generous. I would strongly advise others to avoid this company.”
“I STRONGLY ADVISE against using Green Motion car rental services! I booked a car with a required prepayment, prepared all the necessary documents, and arrived at the branch on the scheduled day to pick up the vehicle. Despite meeting all the stated requirements, they refused to hand over the car, citing a small loophole in the terms and conditions—something that was never clearly communicated and is very easy to miss during the booking process.
The staff was extremely rude, dismissive, and made no effort to help or even explain the situation. They simply told me to leave, as if I were an unwelcome guest. I felt humiliated and disrespected, even though I had done everything by the book.
Let me add that I’ve rented cars many times in various countries and I’ve never encountered such an absurd and unprofessional situation. Every other company I’ve dealt with was transparent and fair—until now.
Worst of all, my several-day holiday in Cornwall was completely ruined—I had no way of getting there without the car, and everything had been planned around the rental.
I lost money, time, peace of mind, and my vacation because of a company that thrives on vague policies and has zero regard for its customers.
Avoid Green Motion at all costs – this is by far the worst car rental experience I’ve ever had!”
“The car rental is 10 minutes away from the airport. They don’t give us the car if we don’t pay for the insurance. And they don’t give us back the 100$ deposit, even though we called 3 times and each time they say either tomorrow, or today.”
“I was asked to pay a £1,500 deposit forcing me to pay excess cover. It ruined my holiday. They are holding my deposit of £400 for 28 days meaning I have no money for this month. I was crying my eyes out and was just ignored by staff.”
“Unlike most car rentals companies which use credit card per-authorisation for the deposit, GreenMotion actually deducts the money from your account. I have been waiting 30 days for my payment to be returned. They company say they return the deposit within 30 days but this is not included in the rental agreement of included in the term and conditions displayed when booking via booking.com. Keeping the deposit is very lucrative for the company.”
““I had a very disappointing experience with Green Motion. I booked a car for two days, but they charged me for three. Additionally, when returning the car at their Luton location, the staff spoke to me in a very rude and unprofessional manner. I would not recommend this company.””
“Hi,
car was ok. Returned without any scratch. But it is 3 weeks and Im still waiting for refund my deposit. I can't use my credit card now.
I can't recommend this company”
