“I have still not received back my security deposit of 1505£. Returned the car without any issues 39 days ago. I will soon report it to the police as it seems to be a scam.”
“I will not be using Green Motion car rental again.
I pre-paid for my rental and was met with another large bill upon arrival before I could take the car.
This was because, I was told, I went through a 3rd party .
Hidden costs, which made it very expensive.
The car was fine but, this is not fair behaviour, so I will never use them again.”
“Auto prawie nowe w bardzo dobrym stanie. Obsługa przy odbiorze bez uwag. Wszystko jasne i czytelne do momentu zdania samochodu. Uzgodniliśmy zdanie samochodu o godzinie 3 w nocy co personal powtarzał dwukrotnie. Jednak w uzgodnionym terminie nikt z personelu się nie pojawił i telefonu również nie odbierali. Pracownik innego biura wskazał miejsce ze skrytkami gdzie zostawiłem klucze od samochodu. Szkoda, że personel mnie o takim rozwiązaniu nie poinformował. Kaucja na koncie była już następnego dnia. Rewelacja.”
“I have used Green motion and Bristol airport several times over the last few months, always find them to be reasonably priced for the cars. Just booked last weekend and due to a flight delay and being stuck on the tarmac in Bristol for 20 mins, I could only get to their office at about 10 past 8 in the evening. As a result they slapped me with a £36 out of hours fee for being 10 minutes late, despite me calling them 3 times to advise them that I was on my way. There was nothing clear in the booking about this clause. Given the business I have given them recently they clearly do not value customer service or loyalty. Man on the desk could not have been less sympathetic of friendly. Buyer beware, will stay clear of them in the future”
“The price of car hire was reasonable and fair.
The lady meeting us was a very happy and cheerful lady and is a really good ambassador for Green Motion. She was pleasant and had lots to talk about. Great understanding of the English language.
The only negative aspect of the hire is that the transfer vehicle was coloured yellow and only had a small Green Motion sticker on its side. (Sounds a bit petty but important for some). This made the vehicle difficult to identify when coming out of the arrivals lounge. It was also parked quite some distance away which made it difficult for someone with walking difficulties. Maybe better & bigger signs would be useful and maybe even using a green coloured van!!!”
“My Ryanair flight was delayed and when I attempted to phone the number supplied a recorded message said the number was unattainable. I therefore could not inform the rental agents of my late arrival and they closed before I could get to their office. The next day I was told my booking was cancelled. I have since been unable to get aa refund from booking.com.
Fix your landlines!!!”
