Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,350 Reviews

49 %

of reviewers recommend Green Motion

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Metrics

2.9

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 8th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process from start to finish. No waiting collecting the car which was spotless. Friendly service and helpful when I had a puncture during the hire period. Would recommend.”

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Posted 3 months ago

“Excelent!!!”

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Posted 3 months ago

“Good prompt service. Friendly staff. The car was fine. My only complaint is the time it takes to return the credit card deposit.”

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Posted 3 months ago

“Excellent quick service. No issues”

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Posted 3 months ago

“Always great service from the guys at Newcastle Airport.”

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Posted 3 months ago

“The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there. Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68. They are the absolute worst and I would never recommend them.”

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Posted 3 months ago

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Posted 3 months ago

“They found scratches on the bonnet of the car, crazy how they went straight to them. Walked fast around the outside and straight to the scratches. H, almost as if they knew they were there. I'm guessing I not the only one to have paid to have them repaired. Oh well live and learn but highly recommend you use another rental car agency.”

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Posted 3 months ago

“I have been a regular client but am now fighting for the return of my £1505 deposit after 4 weeks even though they have confirmed nothing was damaged and after a number of chasing emails. Don’t use this company if you want your deposit back!!!”

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Posted 3 months ago

“We had a slighly unusual booking , in that my wife already a car, which was due to be dropped off, and I was picking up a new one. We then thought we might keep the original, however Alexandria the agent there looked at every possibility for us, and gave us the best deal. She worked very hard for our benefit, so I must give her and other helpers full credit for a very fast and efficient service. Definitely be back. Doug & Ann”

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Posted 4 months ago

“Tutto ok. Siamo rimasti soddisfatti.”

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Posted 4 months ago

“Green Motion Edinburgh Airport tell me it takes 2 weeks to refund deposit after return of car. This has blocked use of my credit and I incur additional charges. Awful customer service................”

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Posted 4 months ago

“Charged £475 for missing piece of small moulding on the underside of the bumper. Not a thing which is easily spotted on initial check over of the car so no photos to confirm it was missing on pick up. Most unsatisfactory customer service. Other customers at pick up and return were also in dispute over small issues. If seeking repeat business they have failed. Would never use again and would not recommend”

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Posted 4 months ago

“Scam company”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“I was provided with a clean and well-maintained vehicle. However, I am giving a lower rating because it has been over a month since I returned the car, and I have yet to receive my deposit. I am hopeful that the full amount will be refunded soon, as the car was returned with a full tank and in good condition.”

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Posted 4 months ago

“All round excellent service!”

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Posted 4 months ago

“Hizmet kalitesi ve çalışanların tutumu”

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Posted 4 months ago

“J’ai louer un véhicule à Rabat jusque là tout c’est bien passer. A la restitution jusque là tout c’est bien dérouler et valider que je récupère ma caution. 8 jours après toujours pas de caution. Heureusement j’avais le numéro du gérant à qui j’ai rappeler que je n’ai pas eu ma caution et c’est à ce moment là qu’il a exécuter le remboursement et m’a envoyer la preuve par wathsapp! Dernière fois que je loue chez vous du moins à Rabat. Désoler de le dire et toujours fier d’être marocain 😉”

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Posted 4 months ago

“Friendly staff and well-maintained cars. The physical structure is a bit outdated”

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Posted 4 months ago

Green Motion is rated 2.9 based on 1,350 reviews