“Leider hatte ich Probleme mit der Abrechnung des Deposit. Ich hatte Premium gebucht, einen leichten Kratzer festgestellt und danach sehr schwierige und bis heute nicht gelöste Abrechnung des Deposits.”
“Service and speed vere good.
However, the car delivered was not the class booked. I rented Nissan Pulsar or similar and got Nissan Micra, which is a smaller car. As it was the only one available, I accepted it to get on my way.
The car was not clean outside. It looked like it had been parked under some trees that drop resin.
Tire pressure warning light was on. I called about it and was told to ignore it. This should have been told at delivery or better still put right before.
Caution was charged outright on the credit card. Normal practice is to block the amount, not charge it.”
“Friendly helpful staff and shuttle drivers. The only suggested that I would make is that before leaving with the rental vehicle that you do a walk around the vehicle to note any prior damage. I had to do it myself and take photos and email them to Green Motion to make note on my rental contract, so that I wouldn't be charged for prior damage that was on the vehicle.”
“Easy process from start to finish. No waiting collecting the car which was spotless. Friendly service and helpful when I had a puncture during the hire period. Would recommend.”
“The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there.
Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68.
They are the absolute worst and I would never recommend them.”
“The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there.
Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68.
They are the absolute worst and I would never recommend them.”
“They found scratches on the bonnet of the car, crazy how they went straight to them. Walked fast around the outside and straight to the scratches. H, almost as if they knew they were there. I'm guessing I not the only one to have paid to have them repaired. Oh well live and learn but highly recommend you use another rental car agency.”
“I have been a regular client but am now fighting for the return of my £1505 deposit after 4 weeks even though they have confirmed nothing was damaged and after a number of chasing emails.
Don’t use this company if you want your deposit back!!!”
“We had a slighly unusual booking , in that my wife already a car, which was due to be dropped off, and I was picking up a new one. We then thought we might keep the original, however Alexandria the agent there looked at every possibility for us, and gave us the best deal. She worked very hard for our benefit, so I must give her and other helpers full credit for a very fast and efficient service.
Definitely be back. Doug & Ann”
“Green Motion Edinburgh Airport tell me it takes 2 weeks to refund deposit after return of car. This has blocked use of my credit and I incur additional charges.
Awful customer service................”
“Charged £475 for missing piece of small moulding on the underside of the bumper. Not a thing which is easily spotted on initial check over of the car so no photos to confirm it was missing on pick up. Most unsatisfactory customer service. Other customers at pick up and return were also in dispute over small issues. If seeking repeat business they have failed. Would never use again and would not recommend”
