“The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there.
Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68.
They are the absolute worst and I would never recommend them.”
“The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there.
Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68.
They are the absolute worst and I would never recommend them.”
“They found scratches on the bonnet of the car, crazy how they went straight to them. Walked fast around the outside and straight to the scratches. H, almost as if they knew they were there. I'm guessing I not the only one to have paid to have them repaired. Oh well live and learn but highly recommend you use another rental car agency.”
“I have been a regular client but am now fighting for the return of my £1505 deposit after 4 weeks even though they have confirmed nothing was damaged and after a number of chasing emails.
Don’t use this company if you want your deposit back!!!”
“We had a slighly unusual booking , in that my wife already a car, which was due to be dropped off, and I was picking up a new one. We then thought we might keep the original, however Alexandria the agent there looked at every possibility for us, and gave us the best deal. She worked very hard for our benefit, so I must give her and other helpers full credit for a very fast and efficient service.
Definitely be back. Doug & Ann”
“Green Motion Edinburgh Airport tell me it takes 2 weeks to refund deposit after return of car. This has blocked use of my credit and I incur additional charges.
Awful customer service................”
“Charged £475 for missing piece of small moulding on the underside of the bumper. Not a thing which is easily spotted on initial check over of the car so no photos to confirm it was missing on pick up. Most unsatisfactory customer service. Other customers at pick up and return were also in dispute over small issues. If seeking repeat business they have failed. Would never use again and would not recommend”
“I was provided with a clean and well-maintained vehicle. However, I am giving a lower rating because it has been over a month since I returned the car, and I have yet to receive my deposit. I am hopeful that the full amount will be refunded soon, as the car was returned with a full tank and in good condition.”
“J’ai louer un véhicule à Rabat jusque là tout c’est bien passer. A la restitution jusque là tout c’est bien dérouler et valider que je récupère ma caution. 8 jours après toujours pas de caution. Heureusement j’avais le numéro du gérant à qui j’ai rappeler que je n’ai pas eu ma caution et c’est à ce moment là qu’il a exécuter le remboursement et m’a envoyer la preuve par wathsapp! Dernière fois que je loue chez vous du moins à Rabat. Désoler de le dire et toujours fier d’être marocain 😉”
“Generally good.
Price every competitive.
Long wait (over an hour) to pick up the car which wasn't what I had ordered, but the replacement was fine.
Final inspection picked up a scratch which wasn't on their form, I had a photo of the scratch before I took delivery of the car, just as well. Lots of scratches on the car.
Car not full of fuel on delivery, although the gauge said it was, returned full.
Constant warning to say the car needed a service.”
“Horrible. It's been a month and a half and they still haven't returned my excess deposit. They're charging me a fine I've never seen before. Book with AVIS or EUROPCAR. I repeat, they've kept the excess deposit, and I'm from Spain. I'm giving up. I wish you luck with this company.”
