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Green Motion Reviews

2.9 Rating 1,379 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,379 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Everything was as agreed, staff is professional and i have hot new car.
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Posted 3 years ago
excellent value , cant fault it ..will book again
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Posted 3 years ago
Super hat alles gut geklappt Professionelle Personal Viel Erfolg
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Posted 3 years ago
Good customer service. Short walk to pick up from Bristol Airport but easy. Car was nice and clean and as expected. I didn't take their insurance as was already covered with my own insurance and although this means they "pre-authorise" a large amount on my credit card. This amount was removed as soon as the car was returned. Will definitely use again, much better value than the other car hires at the moment.
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Posted 3 years ago
Speedy pick up and checking put and in process. Car was ideal, clean and tidy and staff really helpful. Would definitely use again.
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Posted 3 years ago
Speedy pick up and checking put and in process. Car was ideal, clean and tidy and staff really helpful. Would definitely use again.
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Posted 3 years ago
I had an Amazing experience with this rental company ! A very warm welcome and assistance from Ritz. He gave me the best car and ran things smoothly. I recommend this to everyone!
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Posted 4 years ago
I had read all the bad reviews, especially at airports, across many sites and the Guardian article but as I had vehicle excess insurance I thought what could go wrong and booked at Heathrow. I was not flying so it was out of the way, but worth the time and effort to get to their office as it was for a SUV at almost half the price of any other company, even for a smaller car. Everything went smoothly, the car was relatively new and the staff were fine, relatively efficient and firendly. I had the car cleaned prior to its return to avoid any potential cleaning issues (it was quite muddy inside and out after 2 weeks in the country) and their inspection was no more thorough than any other company. I have since booked again from the Edgware Road branch, again without any problems, and I would rate the staff as good again and very thorough in their explanations, they even waived the excess mileage as I slighty went over the limit. I have been able to call the Edgware office easily, and the Heathrow office responded to email messages almost immediately. I've had poor experiences with other companies with better reputations. Yes, their terms about cleaning the car, alloy damage seem and other damage seems to be far stricter, and the excess quite high, but I was informed of any damage on both occasions and told to take a photos and send it if I noticed anything else, which I did on one occasion without any issue afterwardds. Given the price differential and if you have car hire excess insurance I would give it a go, well at least in your own country.
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Posted 4 years ago
I was worried by the reviews but I found my weekend hirer from Gatwick went well. Pleasant staff and quick service. Will use again
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Posted 4 years ago
Picked our car up December 24th from Standsted, found shuttle bus very easy. Check in very efficient and extremely welcoming staff. Upgraded car, thank you Green Motion, Highly recommend this company, the staff are very helpful unlike other companies who are just blank faces and definitely do not enjoy their jobs. Take the all inclusive insurance package it is well worth it for peace of mind. We shall definitely be using them again in the future.
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Posted 4 years ago
Very friendly staff at the East Midlands airport Hilton hotel branch. Got an automatic upgrade car as I have hire previously. I booked a Fiat 500 and received a Citroen c3 which was unmarked. You might have to wait up to 30 mins for collection at the airport due to staff shortages with the pandemic.
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Posted 4 years ago
Today I picked up my car from green motion stationed at the Novotel hotel Stansted airport. Their representative named Michael was extremely helpful and professional and the whole experience was quick end efficient. I even got a free small upgrade. 5 stars from me! Thank Michael!!
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Posted 5 years ago
Excellent service. Staff are very friendly and go out of their to assist is there is a little hiccup. The vehicles are all top quality. Between myself and my husband we have now used them on 4 occasions and will do every time in the future. You cannot go wrong.
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Posted 5 years ago
Recently I used green motion heathrow. I have used this outlet many times. Have been dealt with a gentleman here many times by the name of Zee. Have found him pleasant, friendly, speedy and professional. Was more than satisfied with my recent experience with greenmotion. 5 star review well deserved.
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Posted 5 years ago
I have rented from this Company at London Gatwick many times and found that the staff pleasant and accomodating and the cars to be in very good condition and very keenly priced. In particular I must compliment Michelle and Imran for their helpful, pleasant efficient assistance during our hire in late Oct.
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Posted 6 years ago
I have hired from Green motion at Stansted and Bristol and I have been most satisfied with both. The vehicle at Stansted was under powered for my liking but that was my only complaint. If you follow the format you shouldn't have a problem, ie the right documents etc. These days it seems its so easy to blame the other person and read reviews that put you of using this company. Someone in the transfer vehicle had been using green motion for six years twice a year and spoke highly of them yet just before I booked I had read a review which absolutely slated green motion but I chose to ignore it and booked anyway and had no complaints other than I had some difficulty locating the transfer pick up point, now I know it it's simple and more convenient than going to the on site rental companies. Turn left outside of the airport and walk 50 metres under cover to the pick up point and wait for a Mercedes people carrier with their logo on it to take you a short drive to their office, simple! Great car, clean, all efficient.
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Posted 6 years ago
Green Motion East Midlands Airport absolutely fantastic. Ron who looked after us there was professional, courteous and made the whole experience of hiring a car so easy. We have used numerous car hire companies over the years but we can now say.... Green Motion are the best and will continue to use them. The price was brilliant and we were extremely happy with our hire car.
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Posted 6 years ago
Greenmotion Nidri Greece, excellent service as always thanks to Camilla and the team for looking after us, 100%
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Posted 6 years ago
Green Motion at Stansted Airport (A small free bus ride away) was great. we booked direct with them on there website a we booked the Premium Plus insurance. So no hassle at all unlimited mileage you don't have to worry about little scuffs or dents occuring and you only pay £50 deposit. me and my wife were very pleased and we got a upgrade as well!
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Posted 6 years ago
I've spent 2 weeks in costa rica and before have read a lot of reviews talking about how bad the experience can be, with scams, problems with crédito cards etc. and sincerly i was a bit worries. Fortunently nothing of this happened with my booking with green motion. I've booked a 13 data Rental through a 3rd party - rentals.com with full insurance included (reccomended in costa rica). Let just to pay directly to green motion the GPS Rental. Before i've departed i wrote an e-mail to green motion in the uk and they reconfirmed my reservation, what was included and what was not and which deposit i need to let at the credit card. I felt more confortable having the direct confirmation from them and the customer service was great. At costa rica collecting and dropping the card went all well, i was just reccomended to hire a second driver for a special price which we accepted with no problem. I was also surprised that the 1000 us deposit in my crédito card was automatically released. The service was also super Nice, with Luís welcoming us and explaning everything very friendly. As green motion doesnt have a Office at the airport (is 5 minutes away), they collect us with a transfer and also on our departure they let us There. I reccomend that you clean well the car inside and outsid. We did that and no problems or extra charged. I found the value for money very good (we got a Toyota 4x4). Highly reccomend green motion in costa rica.
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Posted 6 years ago
Green Motion is rated 2.9 based on 1,379 reviews