Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s impossible to reach customer service. If you have a problem that’s your problem. Never again would I order from Groupon”

Helpful Report

Posted 6 years ago

“Purchased a pair of boots with their Black Friday deal for $29.99 and when the charge appeared on my credit card I was charged $59.99. Contacted customer service and they asked if I had a screen shot of that price. ??? Who does that?? Never had any problems in the past. They have lost a frequent customer. Buyer Beware!!!”

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Posted 6 years ago

“t must have been lucky? the last time I "trusted " them was more than 12 months ago, at that time they DID have a PHONE NUMBER and AN E/mail address. Even at a that time they were not easy to communicate with , not by either of those methods, albeit my patience eventually paid off. That said I never felt they were interested in whatever my problem was ? a couple of times I had some satisfaction, the problem was the other 7 or 8. problems were never acknowledged or dealt with ! The final straw was an item I bought for myself and some friends which they continue to offer today ! AVOID AS A TOTAL CON, " tyre pressure valve caps with 2 LED indicators " now displaying CODE : : WISH 20 .... These are totally ineffective waste of money . I was lucky as I did not go for any so called BIG TICKET items so any product failures were annoying although not any strain on my bank balance ! Bottom line, AVOID GROUPON COMPLETELY, ESPECIALLY NOW THAT THEY NO LONGER USE ANY FORM OF CUSTOMER COMMUNICATION , WAS NOT MUCH GOOD IN THE PAST WHEN THEY DID COMMUNICATE WITH THEIR VICTIMS, NOW THEY CLEARLY COULD NOT CARE LESS , HOPEFULLY WHEN ENOUGH PEOPLE STOP YSING THEM, THEY WILLL SIMLY SHRIVEL TO A PILE OF MUD AND BILE, WHICH US EXACTLY WHAT THEY ARE.....”

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Posted 6 years ago

“I’ve ordered quite a few items over the months most have been returned as utter cheap quality , never as the picture looks or described. It’s difficult to work out how to return and you loose your postage. I’ve given too many chances now groupon are dealing with very cheap companies I will never order again lesson learned the hard way .... time groupon dealt with better companies”

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Posted 6 years ago

“order was supposed to delivery today via fedex. shipper created label but have not shipped, nobody at groupon willing to contact vendor/shipper to see what's going and get a date. on chat i was told i could get a refund, but when i told them to cancel all my orders they said i couldn't get a refund.. no human to call and discuss issue, worst customer service ever, do NOT buy goods thru groupon, said it would be 3 days for someone to contact me...”

Helpful Report

Posted 6 years ago

“I lost 3 boxes totaling $ 600 and I was never able to communicate with groupon. Impossible to find a way to have a solution. They do not have a Phone Number and the email do not work. Be careful if you ask for something because if you lose it, there is no one to solve it”

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Posted 6 years ago

“Groupon said free shipping and then redirected me to another site that charged me shipping at A&B Home fashions. Neither one of them are taking accountability and I have taken screenshots.”

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Posted 6 years ago

“There website said free delivery. I was re directed to another site and charged delivery and then they conversations we had were it is their fault...no their fault with A&B home fashion. No one taking accountability. So groupon basically falsely advertised free shipping and do not hold themselves accountable”

Helpful Report

Posted 6 years ago

“No return phone number Customer service never call back or email back as they said within 24 hrs. Poor sevice”

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Posted 6 years ago

“I have bought a few things from here and it's all so cheaply made. I believe most of the stuff they sell you can buy off wish. Very very cheaply made. So disappointed.”

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Posted 6 years ago

“Groupon advertised a product as free delivery and once I purchased it, there was a delivery fee charged.”

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Posted 6 years ago

“I purchased 3 tickets to the blue Man group. Groupon offered a 'select a date' option & I chose the date January 5th. as soon as I purchased it said that the tickets expire and one week exactly on December 8th. Unable to go on that day I contacted Groupon & they were completely unwilling to help. They would not give me a refund nor would they even simply change the date. I have been completely RIPPED OFF of a LARGE AMOUNT OF MONEY. Not worth the energy to save a few dollars. Just purchase through the merchant itself.”

Helpful Report

Posted 6 years ago

“Accidently clicked twice for $450 tickets at the Gaylord in Nashville. No way to contact Groupon to cancel second group of tickets. They are impossible to cancel from day 1 avoid all contact. They need to go out of business. Terrible company and a major reason not to trust some start up online sites”

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Posted 6 years ago

“We'll just had an answer finally from Groupon,I can send my towel bale back and have Groupon credit,what the hell for I won't be using this site again,but the catch is if I answer the email from them,I agree to receive the credit, unless I answer the email to find out how to get the return label I'm stuck with them. Catch 22 situation. If you value your sanity, keep well away.”

Helpful Report

Posted 6 years ago

“Ordered towel bale, supposed to be luxury,they stink,I'm try to send them back,but just going around in circles , according to the site the item is too big to be given a printable label and to contact customer support Getting the feeling they have gone home early”

Helpful Report

Posted 6 years ago

“groupon is the worst online business out there they lie about shipping times and make it very difficult to contact them my advice buy somewhere else this company sucks”

Helpful Report

Posted 6 years ago

“Ordered an activity that specified it took place in 5 locations, when the confirmation email arrived it said it only took place in Cardiff!!! Was then informed that they wouldn’t refund any money, disgusting life of scam artists and thieves”

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Posted 6 years ago

“I ordered things online and they sent me 4 messages saying there was an "error" no explanation given, I've tried calling , they dont pick up, left messages, they dont call back, emailed them, they dont reply, never using this site again .”

Helpful Report

Posted 6 years ago

“Communication : Not able to contact no one by a phone number given 877-788-7858 told to go on Groupon and chat. I ordered 3 bamboo cutting boards ordered 1 and when I was told I couldnt order the other 2. To bad i was told nothing they could do after 3 days. ( Spoke to manager and now they said they will give me a credit) I also ordered 2 x a Cargo mat. It was sent TAN not Black first time they gave me credit less the 10 credit I was told to reorder and they charged me full price. I was told they could not issue me another credit.”

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Posted 6 years ago

“made a reservation for 1 night, groupon charged me for 2 reservations, when i contacted customer suport live chat where I spoke with Vinod K., who not only told me that he really didnt have to fix the problem but also argued with me even tho I have proof this was a error on groupon's behalf, I will never in life use groupon for anything else & by the way, why the hell do you have a live chat if no one can actually help & all they do is put you on hold & transfer you from person to person who cant really help. Real life crooks who take pleasure in stealing peoples money.”

Helpful Report

Posted 6 years ago

Groupon is rated 2.0 based on 1,157 reviews