Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Groupon for BJ's a few months ago. I went to redeem it at BJ's, and they said they applied it to my membership. They did not my membership expired this month. I emailed Groupon customer service they said they showed it redeemed. The problem is Groupon dose not have a live customer service phone number, and you can't communicate with them using a phone like most other companies. They claim they have a live chat but it's nowhere to be found on their web site. This is the WORST customer support ever.”

Helpful Report

Posted 6 years ago

“Bought a three pack of leggings from there that never turned up, contacted their customer service team who told me to wait as the items had been shipped, so I waited, then contacted again to get the same message and again and again. Asked for a refund, they refused. Asked to speak to a supervisor, apparently the supervisors do not own phones. Ridiculous, So now i've lost out on money which I wont get back despite it being consumer law. Rung their office number and the office is always closed. AVOID this company its absolutely disgusting the way they treat customers. I should have realised sooner as i's ordered two other items from there, one was a white duvet set which was so so thin and when it arrived it smelt bad and had dark marks on it, the other a pair of earrings one of which is faulty and the back doesnt close. So the warning signs were there. My advice: Avoid groupon and stay safe while shopping online.”

Helpful Report

Posted 6 years ago

“I spent money on arborvitae trees that never arrived. I contacted customer service several times and all they ever do is tell you to call them back or email in a few days because they have ZERO information. I waited and waited only to hear they items are in transit and they have no information. The rep said maybe they sold out. They don’t know anything. An extremely frustrating experience and tied up my money. Really disgusted with the customer service and lack of information. Also it was my burden to keep checking back. What a joke. Never received items”

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Posted 6 years ago

“would give zero starts if I could. Great price but rubbish service all round. Incredibly frustrating and I still haven't recieved my item. Will never use groupon again”

Helpful Report

Posted 6 years ago

“vintage hairdressers the worsted hair cut i have ever had it is all uneven will have to let it grow before i can go somewhere else to have it done properly they want crossing of your list it gives your company a bad name”

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Posted 6 years ago

“After purchasing the lunch buffet at Bukhara , Indian fine foods , I felt compelled to write a review. To begin with I should come t on the other reviews which are approx 50 percent good and bad. I should have taken notice of the bad reviews as there is always an element of truth to a bad review. On entering at 12.30 there was only one other customer. The waiter was too busy on the phone to welcome us let alone seat us. The buff3t was not even remotely close to any pictures on website and was limited to 2 non vegan and three vegan choices all of which tasted similar . Old rice that has not even been warmed was disgusting. Bad food , bad service and hopeless buffet choices made for a bad experience . I expected much more. No recommendation from me.”

Helpful Report

Posted 6 years ago

“Item not delivered on time. Tracking option shows still being processed yet online chat says will be delivered tomorrow. Should have been delivered Monday then they changed the date to today, now tomorrow. Customer service is not in this country and they simply read generic answers from their screen. Never again”

Helpful Report

Posted 6 years ago

“Disgusting company with no values. I purchased a KARCHER 4K pressure washer. There was no reference to it being a REFERBISHED ITEM. I have screen shots to prove it. £122 36% off compared with Argos it said!! I paid through PayPal and of course PayPal provide the address for the seller. Days later I wondered why it had not arrived so I checked the tracking which advised that parcel force didn’t have enough of the address to deliver the item. Groupon had missed off the first 2 lines of the address! I took a look at My Orders on the groupon page and noticed that REFERBISHED had been added to the details on my order. Both the screen shot of the original advert and my invoice emailed by groupon made no reference to the item as REFERBISHED!!! I imidiatly contacted PayPal to report a claim and contacted Parcelforce and instructed them to return the item to the sender. I also contacted Groupon with my findings and complaints! PayPal have been amazing, Parcelforce did as instructed and Groupon couldn’t be bothered to respond however they did change the advert adding REFERBISHED to the item! Groupon did finally email 2 days later offering Groupon credit £122!!!!!!!! Why would I accept that as under distant selling your entitled to a full refund provided you notify the seller within 14 days. I received a second email advising my request had been passed to payments team but no apologies for the deceitful underhand and downright illegal behaviour from Groupon! Pay Pal have closed the case in My favour and are issuing a full refund. I WILL NEVER USE GROUPON AND WOULD URGE NO ONE ELSE! If I could have I would have given ZERO star rating!”

Helpful Report

Posted 6 years ago

“Groupon is a disgusting company. We purchased a voucher and the merchant was unable to vlidate it therefore advised that Groupon will be refundig. The amount in question here is £275. We've been calling them weekly for months now and they keep making excuses of 'we had your incorrect account details' or 'the money is still pending ' or ' it should be going in in a few days'. It's been months now . Will be taking legal action because this is appalling and will never buy from Groupon again. My friends and family have headed our advice and not purchased anything since.”

Helpful Report

Posted 6 years ago

“Absolutely dreadful company, bought a voucher for my birthday at a spa that me and my boyfriend were travelling to. I booked the spa and it was cancelled last minute. Tried to ask groupon for my money back or to change this to a spa thats closer to us. And they said this isnt possible. So upset that my birthday spa weekend was ruined and groupon refuse to exchange money back for this or help change the location. Waste of money. Would not recommend wasting your time or money with their vouchers.”

Helpful Report

Posted 6 years ago

“Trying to get a refund on a simple newspaper subscription. I've done all the legwork to no avail! This has been going back and forth for over a month. I'm done and will NEVER use Groupon again!”

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Posted 6 years ago

“If I could give Groupon UK 5 negative stars I would. I purchased and non refundable hotel reservation with them for 4 days. I had to cancel my hotel stay due to a death in the family. I even offered to show them Proof as well and they still refused to cancel it. I honestly wouldn’t never book anything with them again”

Helpful Report

Posted 6 years ago

“Have ordered 3 different items and they can never deliver them and then you can’t speak to a human to discuss at all just chat bots”

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Posted 6 years ago

“I never received a mattress ordered. I did a Paypal Resolution and they never responded to Paypal. They emailed me saying they will refund me if the Paypal Resolution is closed. It ran the 28 days and closed. I asked Groupon to honour their pledge. Tonight I got and e mail starting with this statement "We never got the mattress returned to us" and offered tokens for the £259 pounds. They are a bit suspect in their logic and general morality. Paypal don't come out of this well either. The irony is that this was ordered on a "Pay on Delivery basis. Steer well clear of this company!!!”

Helpful Report

Posted 6 years ago

“Such a waste of time and money plus too much stress!! Very quick on taking payments but items not delivered.i ordered an item,paid,waited...waited...and waited.then i was told that it will be delivered soon.following week,still not delivered.contacted them, then i was told that item was already delivered...damn.so i was offerred a refund by a rude agent on live chat. Refund will be processed in 5-7 days so i will not be ale to use my money until it comes back in my account.”

Helpful Report

Posted 6 years ago

“Items arrived all smashed up so refused to accept the order after waiting in a full day for delivery. Tried to get them to reorder it but instead only option was a refund which would take up to 14 days . After having to ring twice, the representative had very broken English so struggled to understand her”

Helpful Report

Posted 6 years ago

“I ordered a Hoover floor cleaner It has NEVER worked. I tried working with Hoover to see if we could get it working. They sent me new chargers to charge the battery, still not working. Then Hoover said it could be the battery, they said to send them the battery at my cost when they got the bad battery they would send another one. I said no thanks. I have been trying to return this floor cleaner to Groupon, and can't get anywhere with them. They don't care about keeping customers or doing right by them. I will be deleting my app, and will never use them again. Also will be spreading my story all over social media, and warning everyone, DO NOT order from Groupon”

Helpful Report

Posted 6 years ago

“They overcharged me and it is IMPOSSIBLE to get a hold of anyone online-worst customer service I've ever experienced. Doesn't matter how many reviews you do-nobody will EVER contact you. Please do not ever use GROUPON unless you want to be frustrated beyond belief!!!”

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Posted 6 years ago

“I refuse to ever again purchase or work with any company that does not offer 'real' person customer support. I guess Groupon got rid of their actual real person phone support because they were having too many complaints. That should tell us something. No matter, I refuse to talk anymore to any company that does not offer the same respect back to me of a real person to converse. To me that says they are just there to collect our money and not care about our concerns. Way not cool Groupon!”

Helpful Report

Posted 6 years ago

“Bought a set of supposedly leather hand bags, delivery took longer than expected and a Tesco 10p bag is better quality then the so called leather I received”

Helpful Report

Posted 6 years ago

Groupon is rated 2.0 based on 1,157 reviews