Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER USE GROUPON!!!! I ordered a mattress with them, thinking it would be great. It has been the most awful customer experience!! I ordered this on the 30th July, I was promised delivery within 7 days. Contacted them on the 7th day, to be told it would be delivered the next day. It was not delivered the next day and the tracking system was not updated. I contacted them via the live chat, for them to tell me the carrier had not updated the tracking system, they completely blamed the carrier for not delivering. So I demanded the carrier details to contact them myself as they could not be bothered to do it. Turns out, Groupon never even gave the carrier the mattress to deliver!!!! I asked for a manager to contact me urgently, still no contact made from the manager, apparently they cannot use phones, so I would have contact via email- STILL WAITING!!!! Ever since I have had nothing but excuses from Groupon. I have just contacted them AGAIN, and now they are just sending me automatic messages, instead of speaking personally to me. Telling me to wait another five days for a resolution!!! The customer service team is terrible, they are a bunch of robots with no care in the world about you or the amount of money you have spent, they are thieving scam artists! NEVER USE THEM, NO MATTER HOW GOOD THE DEAL IS!!!!!!! If I could give a 0 star, I would!!!”

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Posted 7 years ago

“This was my first time buying from groupon. So disappointed. Very bad communication regarding delivery of my order. Order status updates on your website are delayed so my package was almost sent back without me knowing. Called customer service. One of the people on the phone was totally useless and did not know anything about status of my order. He keep saying don't worry it will be delivered to you by the deadline and it is still in transit. Actually at that point courier already tried to deliver 2 times! Further more when I have opened the packaging the product was cracked and repainted in several places. No wonder groupon doesn't have customer reviews on their website like other sellers! I'm in shock that such a big name provides such poor quality products and services! OMG! I think if simple sale was such a bad experience getting a refund must be nightmare:( Please beware when you are buying furniture from them! Cannot comment on other products but definitely not going to chance it.”

Helpful Report

Posted 7 years ago

“Still going wrong. Delivered the wrong size bed frame. Reported the fault on the 1st August. No communication since escalating it verbally with customer services on the 2nd. Still sleeping on the floor. Shocking customer service.”

Helpful Report

Posted 7 years ago

“Increasing number of non/failed deliveries, and on the rare occasions an item arrives, it is very wide of the delivery window time. Customer service poor, always scripted, and always offers credit. Have to push for monies refund every time. Stock customer service reply, 'we will ensure that this does not happen again'.....how many time have I now heard that one!”

Helpful Report

Posted 7 years ago

“1 star is one too many. Stay clear of this company if you want a reliable service you can trust. Bombarded with adverts from all types of media selling a product which proved to be considerably higher than that advertised. Even complaining to head guy groupon not bothered and offer continued. Simply don't care”

Helpful Report

Posted 7 years ago

“I went to Groupon to purchase tickets for Universal studios because they had a sale. When I went on and tried to purchase the tickets it failed, so I tried 2 more times. But after that, the tickets were confirmed and I was charged 3 times. When I went to the virtual chat none of the workers would help resolve my issue they kept telling me this "I'm sorry for any trouble here. The Fine Print for this deal indicates that it's Final Sale. This is a condition that was set by the business when they agreed to feature the deal with us. So I'm unfortunately unable to process any refunds for this vouchers." I kept trying to explain to them that there was an error with THEIR SYSTEM but they would still refuse to solve the issue. I tried to call but NO ONE would pick up. I am NEVER using Groupon again this was a terrible experience”

Helpful Report

Posted 7 years ago

“Twice I have used Groupon. Twice they have messed up. First was a school bag I ordered for my son and they sent completely the wrong one. This time a portable potty, they offered 2 colours, and sent the wrong one. I won't bother ordering from them ever again.”

Helpful Report

Posted 7 years ago

“I am a long time customer, with sound financial information intact. I cannot use promo codes. It is not clear if the problem is multiple email addresses or the need to update my password. Regardless, I could not get into my account information to update. When I attempted to set up a "chat", no matter what the time, no one was available. This was particularly frustrating since the promos were for a limited time.”

Helpful Report

Posted 7 years ago

“I had purchased tickets for a concert and had them gifted to my flashseats account email address, however the tickets never came across. After hours of trying to find a phone number for groupon on the mobile app, I finally googled the # and all it says is to go on the website and email them or request a live chat session, however you cannot get to the live chat on your mobile app. Once I got onto my computer and started a live chat the representative wasn't helpful at all, made me call the vendor of the event I bought tickets for, and they couldn't find it either. All because groupon did not send it as a gift like I had requested on check out, and sent it to the email on my groupon account.”

Helpful Report

Posted 7 years ago

“The worst website to find deals! I just had and issue in which after all I didn’t get anything but an apology because they can’t do anything... it's a scam and a lie. They tell you that your a saving by purchasing with them and when you go to real website you see that you are paying exactly the same. Besides they don’t have a good customer service, they don’t have a phone line where you can actually complain or request about something... they take about two days to answer about any question or complaints but a the end they don’t help you. So please don’t waste your time purchasing in Groupon.”

Helpful Report

Posted 7 years ago

“Signed up to groupon Marketplace in April and they told me that they were a photography ban for 3 months and will be lifted in July. I called on Monday last week to a guy called William who told me to call on the 2nd July and told me that he is very sure that this was going to be lifted because they only have a ban for 3 months. I called today and they now told me that the ban is still there and will be lifted in November and i should wait until November to get on the list. I asked for a manager to discuss this and they blatantly refused to put me through to one telling me that there is no point All I want to do is to promote my business and offer good promotions to the potential customers in Ashton under-Lyne. Waiting 6 months to be added on a list is terrible when there isnt much competition in Ashton Under-Lyne.”

Helpful Report

Posted 7 years ago

“I have been using Groupon for years and have been happy because of immediate issue resolutions and fantastic customer support. This is no longer true. They deserve a 0 rating as dealing with them is now a several hour odyssey that will bring you no satisfaction. No more phone support, rude and unhelpful staff that will text you via live help if you get lucky and anyone is available. Nightmare! Never again”

Helpful Report

Posted 7 years ago

“Just read the reviews online (Trustpilot etc) and their Facebook page. These tell a better story than I ever can.”

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Posted 7 years ago

“Avoid Groupon like the plague. I have ordered a shoe cabinet, which arrived broken. I have contacted them for a refund, and provided a photo of the damaged contents. They said I would need to take it back to a Parcel force centre and post it back. Now, this package is extremely heavy and has a two man lift sign on it. I don't own a car so can't possibly take this anywhere, and they refuse to collect it or refund me. So I am stuck with this useless item, and I am going to have to pay the council to bulk collect it! Utterly outrageous.”

Helpful Report

Posted 7 years ago

“DO NOT BUY !!! I ordered Rattan Furniture £800 worth end of April ...missing parts and I have a 11 seater Table and chairs still with no bolts, instructions weeks now calling , emails still no parts ... disgusting service !!!”

Helpful Report

Posted 7 years ago

“Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.”

Helpful Report

Posted 7 years ago

“Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.”

Helpful Report

Posted 7 years ago

“Never again. The worst thing is that there is NO telephone customer service. WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : ( If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service. I think for Groupon, it should be a half star. VERY, VERY POOR”

Helpful Report

Posted 7 years ago

“TRIED TO SELL USED MERCHANDISE AS NEW. SCAM.”

Helpful Report

Posted 7 years ago

“We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,165 reviews