Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible experience they don't care about the customers... never never again”

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Posted 7 years ago

“I bought two houseplant palms for £37 and when they arrived all bashed it would have been more hassle to repackage and send back so just kept them and repotted. They were not the size expected probably could have got them at the supermarket for £10. Feel duped. Also bought allium bulbs which were a bit soft but planted them up and crossed my fingers, needless to say only 2/3 are showing signs of coming.”

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Posted 7 years ago

“BEWARE of Purchasing Mayhem Mystery Experience Purchased: April 17, 2018 Total Price: $58.00 When attempting to make reservations on website “https://www.mayhemshows.com/shows” we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s number (863) 420-5320 and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to “WIX.COM” “A web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.” We have traveled from Pensacola, Fl. to Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of “Mayhem Mystery Theatre Company”. The address: 7056 South Kirkman Road Orlando, Fl. 32819 is actually a business “Espeto Steakhouse”, employees there have never heard of “Mayhem Mystery Theatre Company” either and are going to report it for using their address. We visited: Dixie Belle’s Café 7125 South Orange Avenue Orlando, Fl. 32809 and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY. ** Note: It appears & evident that “Mayhem Mystery Theatre Company” is a SCAM and does not exist. "Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.”

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Posted 7 years ago

“I bought 2 vouchers on Groupon for a European holiday. I first spoke to the merchant supplying the holiday to confirm dates and availability (this was advised by Groupon customer care as I was traveling with an infant and they were not sure of costs involved). After the purchase was made I called back and was told I needed to pay additional amounts of money for the 2 vouchers to secure the trip. What is the point of purchasing a Groupon voucher then? A waste of my afternoon and I strongly recommend you just book elsewhere.”

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Posted 7 years ago

“I was looking for concerts in Orlando, saw a good one and purchased. I immediately noticed it was not in Orlando even though I was on the Orlando page and hit refund. I was told I could not receive a refund. Why would they advertise an event on the wrong city page! This is the second issue I have had with Groupon refunds. Worst customer service ever.”

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Posted 7 years ago

“Groupon double charged me and then refused to refund my account. The live chat rep Jayashree B was the only person that I could talk to and she repeated there was nothing she could do to help. I used to use Groupon all the time, but I will not anymore. T”

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Posted 7 years ago

“You can’t leave a review without it being vetted so how can you let others know of your negative experience if it’s vetted by Groupon. People need to know what to avoid as well as the good.”

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Posted 7 years ago

“I ordered headphones last night and got a confirmation email for my order. Upon waking this morning, I found another email that said my order had been cancelled because my payment information was incorrect, which it wasn't. When I went to their website to try and re-order the headphones, they were out of stock.”

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Posted 7 years ago

“I have clicked and clicked and clicked and even clicked again. How do you get to live chat? No matter what I click, I cannot get access to the deal for which I just paid. This should be a click or 2...done.”

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Posted 7 years ago

“After purchasing 3 memory foam mattresses online from Groupon for £210, I received more a week and when I contacted them about the other two I was told that they can give credit of £46 for the two and there is nothing else they can do. I am so distraught I feel like crying, why these large companies must always seek to rob working people. They don't even care, I keep calling and they either cut me off or just put me on hold for a long indefinitely. I will sue if I have to pay for this phone call, I have been holding for over 20 minutes now. So they gave me an email address to send my issues to which I did and received an automated response that they will get back to me within 24 hours. After 3 days or more I am still waiting, but I got a response to a previous email I sent to Groupon that they can now offer me £20. They finally contacted me and offered me £140 credit which I used plus £60 to re-purchase the missing items. The were not out delivery until 19th when I threatened that I want all of my £200, I received them on 23rd April. The delivery was another terrible experience.”

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Posted 7 years ago

“I contacted customer service to advise me on rearranging my groupon voucher reservation - followed their instructions, cancelled my booking in order to rearrange. Then the customer service guy tells me oh you can’t rearrange you’re booking because the voucher has expired and because it’s you’ve cancelled it there is nothing we can do for you! Despite me explaining this is what they asked me to do, they would not take responsibility and were very unhelpful. Both individuals on live chat and on the phone were extremely rude and I found them to be unprofessional. There is no common courtesy and manners from customer service at groupon. In today’s world they were horrific to deal with.”

Groupon 1 star review on 25th April 2018

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Posted 7 years ago

“Inefficient company with rude, unprofessional staff, who do not seem to have technical knowledge.”

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Posted 7 years ago

“Groupon's customer services is a complete joke..Honestly the worst I have ever experienced. The discounts are not worth it for the amount of stress they cause their customers.. If you are interested Group on: the reference is 58738865. All the conversations will be logged here.. The only Customer care representative who has been even the slightest bit helpful is Francel.. The rest need sacking!! truly shocking!!!”

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Posted 7 years ago

“Recently bought two heart fitness trackers and only got one deivered. After several weeks of complaints finally got a partial refund rather than the item I bought. Very poor customer service from the chat service”

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Posted 7 years ago

“Couldn’t redeem voucher. Awful customer Service, Will not contact you back and will not refund you, Avoid at all costs.”

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Posted 7 years ago

“Note-- this is my first negative review of a company.. BEWARE!! Just a warning to even those of you that think it's great now. like I had once upon a time: 1. The customer satisfaction pledge is false (which is the reason I felt confident about purchasing a trip from the site.. I purchased a trip from a very shady company who did not respond to my efforts to contact and was not as it was advertised. I contacted Groupon 2 days after the purchase for the trip 7 months away, confident that the satisfaction pledge would stand up. No. 2.The customer service is the worst I'd ever seen.. ever. You can only communicate through email, and you only get a canned response (from what I assume is an offshore vendor) is canned and ridiculously irrelevant to your inquiry. There is no phone number, no escalation path- well except for the attorney general, which is now my new path. 3.The Ebates link that advertises cash back.. does not give you cash back, even if it's on the trip you clicked on. The promise of getting cash back is also false. As verified by Ebates. I had used Groupon for years for local purchases, but will never again. This is the worst experience that I've had with any company of it's size. How can it still be operating?”

Helpful Report

Posted 7 years ago

“We were given a Groupon voucher for afternoon tea at the Birmingham Botanical Gardens as a Christmas present, which had to be used towards the end of April. We tried to book at the end of March, but there were no dates available before the voucher expired and we were unable to get through to Groupon by phone. We rang the Botanical Gardens and eventually spoke to a man called Daniel who was helpful and said he would extend the voucher if needed and help us if we could not sort the voucher out with Groupon. On 3rd April I rang Groupon and finally getting through spoke to a lady who said they would give us the money back but only if she could contact the person who gave us the voucher as a Christmas present - this I felt was unacceptable as it was a present. I emailed the Botanical Gardens as they had offered to extend the voucher and I thought they might be concerned that Groupon was offering us the money back (they would lose income and bad customer experience). I have not heard from Botanical Gardens since my email to them on 3rd April. The customer service has not been good by either party and I would like this resolved asap thank you Jill Griffin.”

Helpful Report

Posted 7 years ago

“Worst online buying experience ever!!! I am waiting for my order 1 month. The delivery company said that trying to contact me without success and came from my house. I had no call (the phone number was correct) and i was at home the whole day and nobody rings my bell. I contact them they said that i have to go and take my MATTRESS from the pickup point (10km away from my house). I said that is not an option because are offering delivery services and you never reached me as you said in order to schedule an appointment. The answer was ' Yes i know but we can't do anything if you want you can come and pick it, if not wait 7 days to returned back'. I contacted Groupon, i explained them the situation and they said that they can't do anything, i have to wait 10 days more to be returned and then cancel my order and take my money back..i am still waiting for that...”

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Posted 7 years ago

“Such a shame that Groupon protects businesses more than customers. I purchased Cocktails voucher, now I am unwell and cant use it but they refuse to move the booking date, even if the restaurant itself is fine with moving it. It's upsetting how little they care about their clients. Now restaurant gets £36, groupon commission and the customer big fat zero, shame on you Groupon!”

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Posted 7 years ago

“These voucher companies offer no help at all,worst customer service ever!”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,157 reviews