Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been waiting for my order for 2 years now and 3 weeks ago i bought another product on there and it was meant to be delivered after 7 days but i still haven't received it. no up dates. Feels a bit fraudy to me disappointing”

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Posted 7 years ago

“Groupon will not allow you to talk with anyone and when you do try they will simply say we steal your money and give nothing in return, tough luck, read our terms and conditions. I do not suggest using this company in any way shape or form. I know I have been ripped off enough.”

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Posted 7 years ago

“I have been waiting for my delivery for 4 weeks and every time I phone groupon they forward it to a department who takes 7day to reply. Once they reply they give me a new delivery date and yet again nothing turns up. I have got to say this is the worse service.”

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Posted 7 years ago

“awful customer service a fight all the way to find out when my bed will be delivered. The most unhelpful bunch of customer care I’ve ever come across. I will never ever recommend or use them again”

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Posted 7 years ago

“• •Hugo TV unit arrived in a box that was torn with each end of parcel open •One part of the unit was damaged and one of the main front panels was missing. •It takes days and days to get a response by email, when you did get a response the response didn’t really help with our problem. •We often went to live chat because we weren’t getting reply’s by email, they would say they couldn’t help there and then and had to wait for a response by email. They said we should call them instead of email / live chat but it is inconvenient to keep calling when we work full time. •They eventually agreed to collect the faulty unit but refused to send a replacement, they wanted us to purchase another unit before we even had this one collected or got our money back. •They asked for 3 dates suitable for me to have the unit collected only to get back to me days later to say they couldn’t do those dates. •When a date was agreed and the unit was finally collected I emailed them to see if they received the unit and the response was basically that they don’t know but if I haven’t heard from them in another 14 days then send them proof of the return and they will look into it (Although it was their delivery service and them who arranged the collection). •I asked a number of times for a complaint contact, at one point I was told a manager would get back to me within 7 days and they never did. Apart from that all my other requests were ignored. The list is endless of problems I have had with this order and the above mentioned issues are just some of the problems I have had.”

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Posted 7 years ago

“terrible experience they don't care about the customers... never never again”

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Posted 7 years ago

“I bought two houseplant palms for £37 and when they arrived all bashed it would have been more hassle to repackage and send back so just kept them and repotted. They were not the size expected probably could have got them at the supermarket for £10. Feel duped. Also bought allium bulbs which were a bit soft but planted them up and crossed my fingers, needless to say only 2/3 are showing signs of coming.”

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Posted 7 years ago

“BEWARE of Purchasing Mayhem Mystery Experience Purchased: April 17, 2018 Total Price: $58.00 When attempting to make reservations on website “https://www.mayhemshows.com/shows” we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s number (863) 420-5320 and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to “WIX.COM” “A web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.” We have traveled from Pensacola, Fl. to Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of “Mayhem Mystery Theatre Company”. The address: 7056 South Kirkman Road Orlando, Fl. 32819 is actually a business “Espeto Steakhouse”, employees there have never heard of “Mayhem Mystery Theatre Company” either and are going to report it for using their address. We visited: Dixie Belle’s Café 7125 South Orange Avenue Orlando, Fl. 32809 and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY. ** Note: It appears & evident that “Mayhem Mystery Theatre Company” is a SCAM and does not exist. "Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.”

Helpful Report

Posted 7 years ago

“I bought 2 vouchers on Groupon for a European holiday. I first spoke to the merchant supplying the holiday to confirm dates and availability (this was advised by Groupon customer care as I was traveling with an infant and they were not sure of costs involved). After the purchase was made I called back and was told I needed to pay additional amounts of money for the 2 vouchers to secure the trip. What is the point of purchasing a Groupon voucher then? A waste of my afternoon and I strongly recommend you just book elsewhere.”

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Posted 7 years ago

“I was looking for concerts in Orlando, saw a good one and purchased. I immediately noticed it was not in Orlando even though I was on the Orlando page and hit refund. I was told I could not receive a refund. Why would they advertise an event on the wrong city page! This is the second issue I have had with Groupon refunds. Worst customer service ever.”

Helpful Report

Posted 7 years ago

“Groupon double charged me and then refused to refund my account. The live chat rep Jayashree B was the only person that I could talk to and she repeated there was nothing she could do to help. I used to use Groupon all the time, but I will not anymore. T”

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Posted 7 years ago

“You can’t leave a review without it being vetted so how can you let others know of your negative experience if it’s vetted by Groupon. People need to know what to avoid as well as the good.”

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Posted 7 years ago

“I ordered headphones last night and got a confirmation email for my order. Upon waking this morning, I found another email that said my order had been cancelled because my payment information was incorrect, which it wasn't. When I went to their website to try and re-order the headphones, they were out of stock.”

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Posted 7 years ago

“I have clicked and clicked and clicked and even clicked again. How do you get to live chat? No matter what I click, I cannot get access to the deal for which I just paid. This should be a click or 2...done.”

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Posted 7 years ago

“After purchasing 3 memory foam mattresses online from Groupon for £210, I received more a week and when I contacted them about the other two I was told that they can give credit of £46 for the two and there is nothing else they can do. I am so distraught I feel like crying, why these large companies must always seek to rob working people. They don't even care, I keep calling and they either cut me off or just put me on hold for a long indefinitely. I will sue if I have to pay for this phone call, I have been holding for over 20 minutes now. So they gave me an email address to send my issues to which I did and received an automated response that they will get back to me within 24 hours. After 3 days or more I am still waiting, but I got a response to a previous email I sent to Groupon that they can now offer me £20. They finally contacted me and offered me £140 credit which I used plus £60 to re-purchase the missing items. The were not out delivery until 19th when I threatened that I want all of my £200, I received them on 23rd April. The delivery was another terrible experience.”

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Posted 7 years ago

“I contacted customer service to advise me on rearranging my groupon voucher reservation - followed their instructions, cancelled my booking in order to rearrange. Then the customer service guy tells me oh you can’t rearrange you’re booking because the voucher has expired and because it’s you’ve cancelled it there is nothing we can do for you! Despite me explaining this is what they asked me to do, they would not take responsibility and were very unhelpful. Both individuals on live chat and on the phone were extremely rude and I found them to be unprofessional. There is no common courtesy and manners from customer service at groupon. In today’s world they were horrific to deal with.”

Groupon 1 star review on 25th April 2018

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Posted 7 years ago

“Inefficient company with rude, unprofessional staff, who do not seem to have technical knowledge.”

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Posted 7 years ago

“Groupon's customer services is a complete joke..Honestly the worst I have ever experienced. The discounts are not worth it for the amount of stress they cause their customers.. If you are interested Group on: the reference is 58738865. All the conversations will be logged here.. The only Customer care representative who has been even the slightest bit helpful is Francel.. The rest need sacking!! truly shocking!!!”

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Posted 7 years ago

“Recently bought two heart fitness trackers and only got one deivered. After several weeks of complaints finally got a partial refund rather than the item I bought. Very poor customer service from the chat service”

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Posted 7 years ago

“Couldn’t redeem voucher. Awful customer Service, Will not contact you back and will not refund you, Avoid at all costs.”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews