Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“incredibly difficult to redeem a code. Too make matters worse I had to create or login into an account to redeem a gift. I do have an account but resent that I have to acknowledge the account to redeem a gift. BTW the account I do have will bever be used again!”

Helpful Report

Posted 7 years ago

“SOLD ME GROUPON WITH CLEANING COMPANY WHO REFUSED SERVICE BE BECAUSE I WAS ONE MILE OUTSIDE THEIR SERVICE AREA. GROUPON REFUSED A REFUND AND TOLD ME TO GIVE IT TO SOME IN THE SERVICE AREA. ASSHOLES!”

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Posted 7 years ago

“I ordered few things of closes first time at the Groupon and it was so bad condition. it was like some body making that stuff from basement and selling. Will never buy closes from Groupon. I got so bad experiences.”

Helpful Report

Posted 7 years ago

“Total lack of follow-through support from Groupon UK. After paying for a deal and then booking with the merchant (restaurant meal) the merchant then cancelled booking....reason was that Groupon had failed to pay the Resturant on 40 previous occasions for coupons purchased by Groupon account holders and were no longer accepting any bookings from this website. Having contacted Groupon Support with my complaint (they still have my money for purchase) and after nearly 3 weeks they have failed to respond further to resolve this issue, this amounts to a fraud!”

Helpful Report

Posted 7 years ago

“I purchased a coupon for a massage, but the therapist never returned my calls. When I called last week, the phone was disconnected. I checked her Facebook website, and it had been taken down. I contacted Groupon, and kept getting emails that they were checking into it. I contacted them repeatedly, and finally got an email confirming the business was closed. I initiated a chat, and was promised I would receive an email with a trade-in within 24 hours. More than 2 days has elapsed - nothing. I tried another chat, and got a message that no one was available: "Please check back later". Then I got an email, asking me how my chat went! Terrible customer service.”

Helpful Report

Posted 7 years ago

“Waited 5 months for a gutter cleaning that never happened. BEWARE Groupon only provides a guarantee for 3 days for local services.”

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Posted 7 years ago

“NEVER trust groupon with anything related to travel. I purchased a groupon for a hotel stay two weeks ago. They just CANCELLED my stay without informing me, and sent me an email that they refunded my credit card because they published the incorrect rates. I already purchased a rental car, I already have family meeting me there for my birthday and now I am not sure what to do. The worst part is I went back to the groupon to see how much the price went up, and the rate increased from $86 per night to $377 per night. For all of you looking to buy a vacation through groupon, imagine purchasing your family vacation, planning it, taking off work, only to find out that they decided to cancel your vacation on you two weeks later. It would leave you between spending a lot more money to go on the same trip you already priced out or doing nothing. BUYER BEWARE!”

Helpful Report

Posted 7 years ago

“Groupon canceled my hotel when they wrote the wrong price. More than a week after I purchased it and made other plans. HORRIBLE SERVICE”

Helpful Report

Posted 7 years ago

“I ordered an item thru Groupon and it was set to be delivered the next week. As soon as the item got to my city, instead of delivering it to my house they delivered it (with VERY late notice) to one of the post offices in my city (have no idea which one). There was no delivery attempt (My husband was home by the way). So, there was no ticket on the door or anything. I got home at 8pm, at which time I got a text saying, "unable to deliver??" I open the text and got Fed Ex message saying in red, "P.O. Box package available for pickup at local post office???" WHAT THE HECK ARE THEY TAKING ABOUT!!! I don't even own a P.O. Box, so why couldn't they deliver it??? I contact Fed Ex only to find that it was the Groupon seller that requested this. I have absolutely no idea why. By the way at the time I am writing this I still have no idea which post office it was sent to and will likely have to wait until the weekend to go get it since they close before I can get out of work. And somehow the Fed Ex rep doesn't even know which post office location "They" sent it to. That doesn't even make sense!!! So, now I have to call the post office's 800# so they can find out which one it got sent to. What is really going to tick me off...is if it's the post office literally 1 minute from my house, they may as well have delivered it to me and not the post office. I am HEATED!!!!”

Helpful Report

Posted 7 years ago

“Saved $$ on hair appt but they gave me a trainee who was terrible !!! So had to go somewhere else to get it right. Ended up costing me double.”

Helpful Report

Posted 7 years ago

“AVOID these Scammers. If anything goes wrong with the delivery of your package Groupon are useless and tell you they take up to 10 working days to reply back - Website claims parcel delivered despite couriers showing the parcel is stuck at the depot - Parcel is now 9 days overdue - Support chat cut you off in the middle of a live chat: J: i dont want the parcel anymore. it far too long. I just want a refund Dhivya A.M: I will pass this issue into priority Dhivya A.M: Until then I'd request your patience Dhivya A.M: Thank you for choosing Groupon. Have a wonderful day ahead. The purchase is now 8 days late and they want another 10 working days to get back to me. On top of this they will not refund me Terrible way of doing business and really poor customer service”

Helpful Report

Posted 7 years ago

“I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets.”

Helpful Report

Posted 7 years ago

“NEVER RECEIVED MY ORDER. YOU HAVE NO COSTOMER SERVICE REP TO ACTUALLY TALK TO. I WAS DIRECTED TO SEND AN EMAIL WHICK I DID SEVERAL TIMES AND NO ONE RESPONDED---THIS IS THEFT”

Helpful Report

Posted 7 years ago

“Buyer beware, Groupon fraudulently presented this deal! The movie tickets were real but there was no 100 dollar gift card, it was only coupons like $10 off a purchase of $25. This is not what was advertised and they refuse to refund. Social media and BBB are my only forums as an average Joe to get my message out. Please think twice before doing business with Groupon, thank you!”

Helpful Report

Posted 7 years ago

“My daughter bought me a Groupon for Christmas for an exercise class. I signed up, got confirmation, got notice 1 hour before the class saying to be there 15 minutes early. I waited for 30 minutes and the instructor never showed up. My daugher contacted Groupon and they would not reimburse her. I called the company that the Groupon was purchased from FOUR times with no response. You cannot get in touch with Groupon easily and they are not as focused on customer service as they once were. I am DONE WITH GROUPON!”

Helpful Report

Posted 7 years ago

“These clowns never fix any problem. The've been screwing me around on 3 different issues and being absolute condescending dicks at every turn. WE HATE GROUPON!!!!!!!!”

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Posted 7 years ago

“Purchased Groupon that merchant would not accept because of "blackout date" in Groupon Fine Print”

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Posted 7 years ago

“Bought a sams club membership through Groupon that comes with a $10 gift card. It took six weeks to get the voucher and i never got the gift card, paid with PayPal credit thats the worst thing you can do. Groupon is nothing but a big scam.”

Helpful Report

Posted 7 years ago

“My daughter and son-in-law had purchased a Groupon for my husband and myself, as a gift last Christmas, 2016. It was for a dolphin sightseeing tour in St. Augustine, FL, and expired 12/31/17. I was going to book a tour after returning from a cruise on 12/4/17. But when I pulled up the Groupon, it was saying it was Redeemed on 12/1/17 at 6 something PM. Well, at that day and time, we were out to sea on the cruise. I had never marked it Redeemed. Multiple emails back and forth to Groupon, even mentioning that my daughter had purchased it, and no resolution was made. They continued to say that I had "Redeemed" the Groupon, which I never did! With only a few days remaining on this Groupon, they told me that my daughter needed to email them, since she was the one who purchased it. She did, and still nothing! Two days before expiration, I received an email, addressed to my daughter, who has her own email, with which she emailed them from. They cancelled that Groupon and said that they are refunding her in Groupon Bucks, but not the total price that she had paid. I had to forward the email to her, since they never contacted her. I'm so angry with them and will never buy another Groupon again!!!! Their customer service STINKS!!!”

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Posted 7 years ago

“The Groupon coupon I paid for was not honored. Groupon explained I would receive credit for amount paid (which I was), plus the amount for the difference due to the embarrassment it put me in when it came time to pay vendor. I was to receive entire amount of coupon. I should have known better! I was taken. I cannot trust Groupon or their representatives.”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews