Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Countless emails back and forth to get a return label for an item that was supposed to be delivered within 2 days it got here after 7 days and the wrong color. They are keep forwarding me to 3rd party!!! They have the same items on amazon and no headaches. I am done with Groupon.”

Helpful Report

Posted 7 years ago

“Due to the fact that I recently relocated and was unable to use a Groupon, I asked for a refund. I was informed that I would not get one and that I could just give my groupon to someone else. Instead of just giving me Groupon Bucks, which I would most definitely use and than some, they have decided that losing a customer is more important to them. I will buy products and activities via Travelzoo now!”

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Posted 7 years ago

“As I went to leave the Park 'N Fly using my groupon I was informed that it was already used...in the prior month! Not possible. I have tried for 3 days to contact groupon and all attempts have failed. No phone number. No operator available to chat with. No active "send" button on the groupon site to email my complaint. I'm very disappointed. Very poor customer support services.”

Helpful Report

Posted 7 years ago

“Two ceramic items were shipped in an oversized box with nothing but 2 loose, thin sheets of bubble wrap. The box has NOTHING on it indicating that there were fragile items inside. The package delivered with both items broken and shattered. There is no customer service. Takes 2-3 weeks to get a refund AFTER they receive the returned items, IF you can even get ahold of them.”

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Posted 7 years ago

“Customer service sucks: Group discontinued phone and chat interfaces and email responsiveness is less than zero. Very frustrating.”

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Posted 7 years ago

“Will never use Groupon again! when I order one item which I did receive however, a week later send a email saying I purchase a random item I knew nothing about. 1st time they removed it, They told me it was because I had save My account visa number on my account page. Then the 2nd time I purchase voucher, I made sure to click do not save My account number. I Logged out and back in to app to make sure card number wasn't on my account page, how about a week later same issue they claim I order a service I did not, when I look at my account, my visa number is on my Groupon app account page again, I'm positive it was not there when l order this 2nd voucher. They refused to refund my money, I feel like some fraud is going on. I had to dispute it with my bank to have it removed. No more Groupon for me I've removed the app.”

Helpful Report

Posted 7 years ago

“I purchased a groupon for a hotel and they booked it with both my credit cards that they had on file. You can not call Groupon. They do not have a phone number that works and I tried the chat service and they told me I would have to talk to Groupon Getaways and I spent over an hour waiting for them to come on. I had emailed them multiple times with no reply. Having to dispute my credit card charge. I will never use groupon again. I have unsubscribed to the emails and took the app off my phone. HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 7 years ago

“Everything! My experience was a total disaster. They did not clarify some of the important notices in their add. When we contacted them to resolve this matter they lied to us twice, and the third time they were not in any position to help apparently. WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 7 years ago

“Bought a ASUS 15.6" 2-in-1 Laptop - Intel i5 2.2GHz 6GB 1TB Win 10 through GROUPON and it was a mess. Computer was advertised as NEW and free RETURNS 30 DAYS. and, it arrived in a junky box in obviously extremely used condition with scratches on the top, sides and keyboard, and when i plugged it in, straight out of the box, it would not boot to the home screen or even function at all. Then I tried to get a return label and it was a disaster! I jumped through every hoop GROUPON threw at me and STILL could not get their ESCALATION team to send me a return label. I used to love GROUPON and buy tons of services and items through them. Never again after spending over 3 hours just trying to get them to send me a return label.”

Helpful Report

Posted 7 years ago

“customer service and the so called ''online chat'' people are NEVER helpful, they just copy paste things for you. Orders never came in time. Once my package got lost and they didn't help me for about 1.5 month! Their redeemtion codes NEVER work. They just suck up your money.”

Helpful Report

Posted 7 years ago

“Never again!!! Took money out my bank and 7 weeks later still have not received my goods. Eventually after weeks of excuses I have received a refund.”

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Posted 7 years ago

“The first time ever using Groupon I bought a voucher in the amount of $30. I later found out when booking an appointment for the place that is was no longer open. I then received a credit to use for a different place. This time i bought a voucher in the amount of $140 including the credit. I spoke to the owner who told me I would benefit from a different service alltogether. I tried to get a refund through Groupon and they blocked my email and would not answer any more of my questions or offer any support at all. Wouldn't recommend unless you call the place you're going to buy from beforehand.”

Helpful Report

Posted 7 years ago

“Why do they refund my orders without a reason? I receive offers to buy groupons, and then when I do, they refund them. Why would I ever use Groupon again if they just refund any deals I get?”

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Posted 7 years ago

“Purchased a voucher for a pizza meal for 2 in our favourite restaurant booked a table but unable to use voucher as they have left Groupon. Still having a battle for a refund from Groupon it's not easy . The restaurant deal is still on their site even though you cannot use it or get your money back .”

Helpful Report

Posted 7 years ago

“Purchased one voucher for weekend break from Groupon. Only problem was they took payment off my credit card TWICE on two separate days! Spent approx. 7 WEEKS trying to get money back but was met with same answer after numerous phone calls and e-mails. Groupon always asking for same details- in the end they stopped replying and never refunded the money they took illegially Took the bank to sort it out for me. Avoid Groupon at all costs!!!!”

Helpful Report

Posted 7 years ago

“This is an Internet Marketing company, operating in UK as though they the law to themselves. From my direct experience of dealing with them as a customer, I find Groupon systematically engages in shortchanging their customer by clever manipulation of information, illegal misrepresentation and poor service. It is very costly and time-consuming to contact the company as no the company seems not have any physical presence in the UK and the phone calls(the UK landline No) to the company are always directed to some dysfunctional call centres in the Philippines with no positive outcome.”

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Posted 7 years ago

“I ordered a basic smart watch for work, to use the features on the watch such as push notifications it tells you to download a free apk app, once I did that my phone was inundated with pop up ads INCLUDING PORN. Do not install the free app!!!”

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Posted 7 years ago

“I ordered something on November 26th. I received notifications until Dec. 1 when it was just stuck on being processed. Then, I checked my order again on Friday and it says my package was delivered to a mailbox in West Grove, PA when I live in NYC. I've sent them three emails telling them that I am not interested in the item anymore and wish to receive a full refund and still no answer. Never buying from here again.”

Helpful Report

Posted 7 years ago

“First item ever ordered came in wrong color. I will.not use again. There are many more reputable sites we which are hassle free! Scree you Groupon!”

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Posted 7 years ago

“Bought a local car detailing groupon. Called several times to make the appointment but noboday ever answer the phone. And noboday calls back after leaving messages. After 12 days I had no choise but turned back to Groupon for refund. They only gave me a refund of Groupon credit, which was void by Groupon now. Contacted Groupon customer service by email but no reply.”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,162 reviews