Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They need customer service training! No one to help you. Will not use again.”

Helpful Report

Posted 8 years ago

“I was very happy to find groupon, brilliant looking products for a great price... haha. I’ve just moved into my first apartment and ordered a bed, TV stand and Sofa from groupon. First comes the bed The partner and I go to unpack and built it, open the box to find the back wood of the head board split... we think okey it’s on the back, that’s livable. We take out the rest to find holes on the fabric of the other pieces as well as marks on the corners where it looks like it’s been dragged on the warehouse floor. Not happy but we continue as we discussing if we should return or not. We put the side parts in place, then notice it’s not straight st all The thick metal side pieces of the bed frame or bent. I’d go as far to say that it was twisted. So we weren’t able to put the bed together. We contacted the merchant via email and got a response back fairly quickly, around 11pm the next evening. (Slightly odd hour though) They asked for photographic proof, offered their apologies, telling us they take damage very seriously and this is a rare issue. Oh really? A few days later my TV stand arrives Chipped, scuffed, holes on the instruction manual, split back board (again) but worst of all no screws.... again I’m not able to put the product I ordered together. we got delivered two packs of wooden rods instead of 1 rods and 1 screw pack. As the delivery came early in the morning, we contacted the merchant imminently via Live chat. Telling them about the damage but most importantly the missing screws. They looked into it and came back with two options, 19 Groupon Credits or a Return and Full Refund. I asked if I could just have the screws that they forgot to include but they “don’t do that” “19 pounds should be enough to go get screws from your local retailer” Which I pointed out to him he wasn’t offering me £19, he offered me 19 Groupon Credits. Very deceiving. I said I’d accept a £19 refund to go and but them (knowing they wouldn’t) but of course it’s their company credits not pounds. 😏 Credits wouldn’t work for me as I don’t want to use their their company again! it’s damaged and I’d have to pay more because of their mistake that they “don’t” fix? Even if groupon did sell screws, I’d have to wait for them to be delivered and I’m not about to order screws from groupon after the experience I’ve just had, they'd probably arrive broken like their furniture. Also worth noting he didn’t care much about the damage of the product. So we won’t an email with photos of proof, and now we wait. Although I’ve been pleased with the fairly speedy responses from their live chat operatives, I’ve not been pleased with what they are able to offer or after I’ve sent information through, I’m not getting correspondence or updates afterwards. No response after I’ve requested a refund... I’m still waiting on the sofa which is arriving tomorrow morning between 7-10 as they called up to let me know today. Which is fine, I’m happy they let me know. I do wish they’d give a specific delivery date when ordering though, as it’s furnature and can’t exactly be left behind he wheely bins. I think the company takes bad care of their products in general it seems, as all the ones I’ve received have been damaged and I see here a lot of complaints and even allegations that they sell faulty returns. Intentional or not I think they need to own that a large number of the products are faulty and it’s not a “rare” issue. Now I have to wait for the refund to be investigated, accepted and processed before I can get my money back and order a new bed, tv stand and most likely, sofa too. I took a risk that I thought was worth it and I’ve found it really wasn’t. I wouldn’t recommend it to people but if they wanted to try there is always the refund, just takes a lot of time. Looking forward to see how they are going to handle all this”

Helpful Report

Posted 8 years ago

“the worst customer service I have ever deal with... lack of commitment Lack of and proactive communication Lack of. Transparency Lack of trust... I will invite you to check my recent transactions and the way your team was dealing with it... judge your self And even more check recent customers feedback your customer service doesn't meet the min requirements. Wonder how you will survive”

Helpful Report

Posted 8 years ago

“I bought an oil change coupon from the Los Angeles Groupon webage. The closest location where it is usable is more than 100 miles away.”

Helpful Report

Posted 8 years ago

“I purchased a bed frame from Group On. The bed arrived in good condition however it was missing screws that held the legs on. The screws are specific to the bed so I could not go to a hardware store to purchase them. I called, took pictures, emailed Groupon and all they said was to return the bed at my cost. The bed frame weighed almost 70 lbs and the shipping cost was half the price of the bed. Beware of Groupon. They knew I wouldn't return the bed because of the weight so they got me and will do the same to you. DO NOT ORDER FROM GROUPON. Delete the app, pay a little more but know it will be with an honest company.”

Helpful Report

Posted 8 years ago

“I had 1 day, hopped on groupon, bought it, then saw that you have to wait 24 hours to use the groupon. Will never use groupon again.”

Helpful Report

Posted 8 years ago

“I bought a Groupon for an activity that said to call 2 weeks ahead of time to book an appointment. I started calling a month ahead and the business was completely booked. Even though Groupon says they'll give a refund if you don't receive the goods or services, when I contacted them, they refused to give a refund, saying my claim was over 3 days after purchase and that their computer system wouldn't let them. Never again.”

Helpful Report

Posted 8 years ago

“Ordered a pushchair that was poor quality asked for it to be returned they said they would come and collect it waited 2 weeks for someone to collect but they emailed me saying they couldn't get anyone out to collect it so I had to arrange delivery now nearly a month on and I am still waiting for a refund although the pushchair has been sent back”

Helpful Report

Posted 8 years ago

“They wouldn't provide a refund for a promo code that did not work. Not impressed.”

Helpful Report

Posted 8 years ago

“I purchased a Groupon for salon seventy six for a wash, cut& blow dry in February. Every time I phoned to get an appointment they were fully booked for a month and very rude telling me they would never do a Groupon again. In the end I gave up. Just before my Groupon expired in May I contact Groupon to see if I could get a refund..they told me to contact the shop and get them to send me an email verifiying that I had not used my Groupon. Didn't bother as they were so rude. Will never use Groupon again.. Nightmare”

Helpful Report

Posted 8 years ago

“Purchased a groupon for a smog check on 7/25. Went to get the test done today on 7/31 and the shop said the machine is broken and had no clue when it would be fixed. Could be in an hour or a week. Needing to get my car registered I certainly dont have time to play games with this place. Talked to 3 different representatives on live chat. All 3 refused to give me a refund. Tried every phone number I can find online and none work. Selected the option to have a representative call me within 30 minutes. 5 hours later received an email saying due to technical difficulties they can't call me but I can try live chat to get help. I have opened up a Paypal case and now have to wait 10 days for a refund. Also have filed complaint with the FTC. They sold me a service that could not be completed and refuse to give a refund. Unbelievable.”

Helpful Report

Posted 8 years ago

“Received a gift for a facial. Company didn't answer phone or return call. After 2-1/2 weeks and 3 hours of my time, I am out the money. Will never ever use Groupon again.”

Helpful Report

Posted 8 years ago

“on ordering they commit to delivery and say to allow 7 working days. Contacting their customer services is diabolical, they never give a straight answer haven't a clue were the order is and when you ask for a refund they cannot even answer that. Two words sum up their training, and how to answer customers, escalating and investigating. Load of rubbish,”

Helpful Report

Posted 8 years ago

“I purchased a Groupon for a facial at a local spa. Two weeks later I tried calling to make a reservation and they are out of business. I contacted Groupon to ask them to refund my credit card and they said they were not able to reverse the charge after 3 days of making the purchase. I will never use Groupon again as this is beyond shady. Selling coupons for places of business that don't even exist?”

Helpful Report

Posted 8 years ago

“Scam company”

Helpful Report

Posted 8 years ago

“Bought a car race for over $200 and my groupon code is not working. No mony back, this company are all criminal.”

Helpful Report

Posted 8 years ago

“Groupon may be a good deal UNTIL you have your first problem...then good luck to you. I will never use groupon again. Now...you cannot talk to anyone on the phone as they don't offer customer service over the phone. I am going to close my account and never shop there again.”

Helpful Report

Posted 8 years ago

“I was supposed to receive a $61 refund and they tried telling me the charge didn't exist in order to keep my money. I gave them all my bank information and they still denied it. I finally submitted a claim through my bank and they were able to find it easily. What a scam!!”

Helpful Report

Posted 8 years ago

“My issue was unresolved after multiple back and forth emails with customer service. I asked for the manager's contact information and phone number and received no answer. The setup for customer service is horrible, email as an only option to resolve customer complaints makes Groupon come off as cheap, cold, inefficient, and that resolving customer concerns is not a priority since there seems to be no option to speak with someone on the phone when email doesn't resolve the problem. Multiple individuals kept responding, it kept getting passed on depending on who is answering emails at that particular point in time, and there didn't even seem to be IT involved even though the problem should have involved IT. I'll never purchase from Groupon again.”

Helpful Report

Posted 8 years ago

“Groupon wwoismworking woth a company called DFW Elite Home Care. The seller redeemed our service immediately then failed to show for 3 appointments. The owner has not paid her own employees who also refused to work for lack of payment. She and Groupon refuse to give our money back.”

Helpful Report

Posted 8 years ago

Groupon is rated 2.0 based on 1,165 reviews