Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very misleading. Customer service is awful. They waited until I was so done, before they were going to help me.”

Helpful Report

Posted 7 years ago

“ABSOLUTE SHAMBLES, DO NOT USE....... Lost in transit! I ordered and paid for a rug from the site which had a 7 working day delivery time. On the 8th working day i called the so called 'customer service department' who could not help me. I asked to speak to a manager to be told that they would get a manager to contact me and i would hear back from them in 7-10 working days!!! It has been well over a month and still no call from a manager..what a surprise! I have had numerous online chats trying to sort out the issues and no-one could tell me what they were..... I received an email this week to say that my goods were lost in transit but its OK because I can have Groupon credits to the value of my order...... Are they expecting me to thank them for my credit refund?? This would mean that I would have to order from them again and quite frankly I would never use Groupon again, not while i still have a hole in my a***. They are coming across as crooks who take your money and do not provide the goods, their customer service is appalling and do not have a clue what they are doing or even how to apologize..... My reply to their email is below which may give you some idea of the frustration that this company will quite happily leave you with.........! Good afternoon, Lost in transit! This is really not good enough! I placed an order with you for which you did nothing but mess me around with, I have waited weeks and had absolutely NO help from your customer service department, despite me trying time after time….. I require a full refund back to my card on which I paid for the item and will NEVER EVER use Groupon or recommend you again. You have caused nothing but inconvenience and anxiety to me regarding this purchase and your poor excuse for customer service and apology are nothing short of embarrassing. You should be ashamed of the service you have provided to me. I am out of pocket, having to go to a shop to get a rug in time for an event at my house which has cost me money and time! Not to mention my time on the phone and online trying to sort YOUR problems. I will ensure that this sequence of events is posted on Twitter as well as review sites to advise anyone else thinking of purchasing from a company with such appalling CUSTOMER service. You have been absolutely no help and I am utterly Disgusted…. I would appreciate a response, however will not hold my breath given the service you have already provided! LET THIS BE A WARNING TO ANYONE WHO WANTS TO PURCHASE FROM GROUPON.......IN MY OPINION, DONT!”

Helpful Report

Posted 7 years ago

“I ordered a rug from groupon on the 14th March. It clearly stated that they would need 7 working days to dispatch. I kept an eye on the tracker on my groupon account and after 2 days it said that it was being prepared for dispatch. 'Great' i thought...... 8 working days later it was still saying the same thing... I called their help desk and was told that they would log my question with a manager who would get back to me in 7-10 days....... it has now been 14 days (10 working days) and i still have not received my rug! I had a live chat with someone yesterday who just gave me generic answers and was absolutely no help, they even ended up finishing the chat without helping me at all. This company are fraudsters and should not be in business, customer service is shocking and the lack of common sense, let alone the understanding of our language is atrocious....currently in my eyes they look like thieves!”

Helpful Report

Posted 7 years ago

“This company is not to be trusted. They have committed fraud by taking £30.00 from my account without my authorisation for a product I did not purchase. I tried to use a discount voucher they sent me. When this failed and declined the code as it was a live event I closed the window. I had a live chat and was explained the reason why I couldnt use the voucher. This made the event too expensive so chose not to bother. Next thing I get is an email saying they had taken the money and gave me a voucher. THIS IS FRAUD. And on the telephone you speak with someone in Asia that has absolutely no idea what your problem is as they dont have a fundamental understanding of the English language.”

Helpful Report

Posted 7 years ago

“Gave us the wrong room on our 3 year anniversary, had to drive 6hrs to get to the hotel too- then spent half the night dealing with customer service only to be told no one could help for 24 hours”

Helpful Report

Posted 7 years ago

“tried to order mattress but queried my address and tel no as not being correct so tried live chat did not understand my issue so quit out of website. Will not order again”

Helpful Report

Posted 7 years ago

“I got an IMAC from groupon that I barely ever used for over a year as it is never worked properly. I contacted the seller last year to fix it . I had to pay for it to be sent to be repaired. the seller sent it to the address of a retailer and I had to chase for weeks to get the item and when I got it it wasn't working. I had to send it again. the seller claimed that the screen was smashed and this is due to inadequate packaging. the item was packaged in the same way when it was sent before and I believe if it was smashed is due to mishandling by the collection company or the seller's staff. Now, it has been more than a year that I purchased this item that I barely used and ended up with a smashed screen. I come to realize that merchant is a scam company Whenever I contact groupon they send generic emails.”

Helpful Report

Posted 7 years ago

“They added an extra charge on my order. I tried contacting them and wound up with an online chat ( got me nowhere ) I asked for a phone number to speak with someone and they would not give me one. After 2 months I went to my bank and foled a fraud charge. No customer respect at all”

Helpful Report

Posted 7 years ago

“Shocking service! Item arrived broken and damaged and now 1 week later I am being asked to go out of my way to return them because they won't send a courier. The Manager will not speak to me and said I will get an email, I just want to send the item back and get a refund.”

Helpful Report

Posted 7 years ago

“can not use groupon and they refuse to refund and I been with groupon since it started.”

Helpful Report

Posted 7 years ago

“They advertised a "great deal" for concert tickets and after I purchased them. about a week later, I saw them on sale from the venue cheaper than what I paid. It is misleading to say the least that they say they are offering this "great deal" and it is not. I contacted customer service who repeatedly told me that there were no refunds. I think a multi-million dollar company could issue a rebate of the difference in order to satisfy a customer. Apparently, Groupon does not feel this way. Very disappointing.”

Helpful Report

Posted 7 years ago

“Bought a 6-day holiday through Groupon, had a pretty awful booking experience. Substantial hidden charges, attempted substitution of the hotel to a poorly rated and far out of town location, plus many other things such as travel connections that made it impossible to even reach our hotel on the first day. Overall it was a pretty BAD experience.”

Helpful Report

Posted 7 years ago

“There is loads of fine print that is deceptive. Merchants are not always honest - some are great. Groupon does not have customer support by phone only chat and email. They will always give a hard time to customer.”

Helpful Report

Posted 7 years ago

“They absolutely did not help me to resolve a problem that has created the partner. I looked for help by contacting them over and over again. Without words! I'm speaking about Groupon UK!!”

Helpful Report

Posted 7 years ago

“Grouopon refused to refund on a faulty 'goods' item despite agreeding that they would. Poor service, poor communication - would not recommend”

Helpful Report

Posted 7 years ago

“incredibly difficult to redeem a code. Too make matters worse I had to create or login into an account to redeem a gift. I do have an account but resent that I have to acknowledge the account to redeem a gift. BTW the account I do have will bever be used again!”

Helpful Report

Posted 7 years ago

“SOLD ME GROUPON WITH CLEANING COMPANY WHO REFUSED SERVICE BE BECAUSE I WAS ONE MILE OUTSIDE THEIR SERVICE AREA. GROUPON REFUSED A REFUND AND TOLD ME TO GIVE IT TO SOME IN THE SERVICE AREA. ASSHOLES!”

Helpful Report

Posted 7 years ago

“I ordered few things of closes first time at the Groupon and it was so bad condition. it was like some body making that stuff from basement and selling. Will never buy closes from Groupon. I got so bad experiences.”

Helpful Report

Posted 7 years ago

“Total lack of follow-through support from Groupon UK. After paying for a deal and then booking with the merchant (restaurant meal) the merchant then cancelled booking....reason was that Groupon had failed to pay the Resturant on 40 previous occasions for coupons purchased by Groupon account holders and were no longer accepting any bookings from this website. Having contacted Groupon Support with my complaint (they still have my money for purchase) and after nearly 3 weeks they have failed to respond further to resolve this issue, this amounts to a fraud!”

Helpful Report

Posted 7 years ago

“I purchased a coupon for a massage, but the therapist never returned my calls. When I called last week, the phone was disconnected. I checked her Facebook website, and it had been taken down. I contacted Groupon, and kept getting emails that they were checking into it. I contacted them repeatedly, and finally got an email confirming the business was closed. I initiated a chat, and was promised I would receive an email with a trade-in within 24 hours. More than 2 days has elapsed - nothing. I tried another chat, and got a message that no one was available: "Please check back later". Then I got an email, asking me how my chat went! Terrible customer service.”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,157 reviews