Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Groupon for carpet cleaning of 1,200 sq. ft or 5 rooms with "Steam & Green". "Steam & Green" people showed up and refused to do the service: too many stairs, the job is too difficult, and told me "there's NOTHING we can do for $119" and just left. Groupon refused to deal with it, repeatedly telling me that it's ME who cancelled the service!!!??? Unbelievable”

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Posted 6 years ago

“Due to many problems with deliveries that did not happened, low quality of products, Groupon gave me some credits. Groupon raised a false accusation of fraud, saying that I created fake accounts to get credits. But all credits were given to me due to Groupon faults. After that, they said the credits were not following their policies. But they gave me credits due to their faults. they canceled my account and stole my money. They stole the credits, I can not longer use. I had to request credit card to block payments otherwise Groupon would also have also stolen money I paid with credit card and they had to refund following their policies. I tried many times and I conclude they really stole my credits. They refuse to give it back. And I almost lost money that they clearly wanted to steal”

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Posted 6 years ago

“Do not trust this company! I did not receive everything I payed for. Customer service was only reachable through email, and was the worst ever. This was an awful experience!”

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Posted 6 years ago

“Due to many problems with deliveries that did not happened, low quality of products, Groupon gave me some credits. Groupon raised a false accusation of fraud, saying that I created fake accounts to get credits. But all credits were given to me due to Groupon faults. After that, they said the credits were not following their policies. But they gave me credits due to their faults. At the end, they canceled my account and stole my money. They stole the credits, I can not longer use. I had to request credit card to block payments otherwise Groupon would also have also stolen money I paid with credit card and they had to refund following their policies.”

Helpful Report

Posted 6 years ago

“Groupon is a artistic scam. Whey do not have a direct line to speak on the phone with a representative if you purchases a Groupon you are screwed and no help at all. You can chat with them through email and no help. They do a bad business try avoid them. I bought a Groupon for hair color paid 100$ for it. A long story short that a ended up to pay in additional 250$ because stupid Groupon did not mention that they advertised only two hours service and next hour you have pay additional. Shame on you Groupon. Eventually they will be out the business soon.”

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Posted 6 years ago

“I normally have a great experience with Groupon. I just purchased a Passport Book for Atlanta. The link does work to have it mailed to my house. We tried to go pick it up at the address listed but the address didn’t exist. I have tried for two day’s to get a hold of customer support but have been unable to. They no longer have a number to talk to a person nor do they have an email address for support. When you use the suggested customer support it states we are experiencing a higher volume than normal. I have tried for two days.”

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Posted 6 years ago

“My groupons are listed as available but the voucher says redeemed they should be available and I can't get any help”

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Posted 6 years ago

“would not touch with a broken barge… would not touch with a broken barge pole !!!! made a purchase over 3 weeks ago no correspondence until I CONTACTED then suddenly the item was dispatched ! but guess what should have been 4 x parcels delivered SHOULD HAVE BEEN BUT ONLY 3 arrived when contacting groupon first they attempted to lie regarding have a supervisor or manager on site then attempted to tell they could not contact the delivering courier to find the missing parcel so item is totally useless and now there telling me it will take 3 working days complete utter joke will defiantly never use again nor recommend”

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Posted 6 years ago

“Groupon is a crook! I bought tickets for a tour, showed up and there wasn’t a tour. I immediately informed Groupon not even 10minutes after the start time. Here I am over 2 weeks later and I don’t have have my money back, nor a return phone call. Just a bunch of automatic emails from people in foreign countries. I am utterly disgusted that Groupon was able to receive my purchase so easily, however make you go through hell and hot water to go back and forth with them via email. Is it really that hard to call and talk to your customers? It’s like your avoiding people because you know you do bad business!”

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Posted 6 years ago

“Takes your money but won't give groupon bucks.smh I'm over them”

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Posted 6 years ago

“Purchased tickets to a show in February which now I find out I am unable to attend. Contacted customer service and asked if they can issue me credit for this purchase and use another time. They were unable to grant my request. This makes the second time customer support has left me dissatisfied. I will no longer be using Groupon for anything in the future!”

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Posted 6 years ago

“Groupon voucher stated if I change my mind after consultation I can get a refund. Groupon won’t refund me money and is only offering Groupon credit. No where in the voucher terms and conditions did it say Groupon credit would be refunded. They are scam artists, they refund you in credit so your money stays in Groupon.”

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Posted 6 years ago

“They hide all their bad reviews !! Couple bad experiences!”

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Posted 6 years ago

“I bought a ticket to Radio City Music Hall Rockette's . I ended up with 3 tickets due to the fact that I couldn't tell that a ticket had been purchased. I contacted Groupon , they refunded 2 tickets. The seats were full next to me @ the show . There were no empty seats. Today, December 30th , they took the money out of my account for 2 tickets . They made extra money. They sold my extra tickets and rebilled my account for those tickets well after the show. Customer service leaches.”

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Posted 6 years ago

“Very bad customer service and I found most of their offers are fake and everything I have ordered from there was something wrong. I will not recommend them.”

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Posted 6 years ago

“1 star is too much here, Never again, constantly told lies from live chat and on the phone and emails, supposed to be a 1 week delivery, ordered in plenty time to get this for xmas and promised on the phone it would be here, now it wont arrive till January, customer service is terrible, 1st time customer, definitely not be ordering again”

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Posted 6 years ago

“My item never turned up bought it tried contacting them emailed several times not even a reply never again”

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Posted 6 years ago

“ordered a mattress took weeks to come then it wasn't the mattress I ordered. Want to give you a credit note when you don't want nothing to do with the company what a laugh.”

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Posted 6 years ago

“Various products, often available online for similar or cheaper price but with free delivery. Some products great value,,arrive promptly; other products poor quality a/o don’t arrive at all! Most frustratingly the ‘Contact us’ is not easy to find at all. When you do find it under your orders, it’s then pot luck if you get a responsive efficient representative or a couldn’t care less rep who expects the customer to chase the courier that (allegedly) delivered the missing products. Not really customer service is it? Unimpressed. Very unlikely to order from Groupon again, feel my fingers were burned!”

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Posted 6 years ago

“Never will we deal with groupon again! We bought a sams club membership thru them. Money was taken oit of our account. But nothing more after that. We've been trying to get our membership number and its impossible. $30 down the drain. Customer service is a nightmare. Never again!!”

Helpful Report

Posted 6 years ago

Groupon is rated 2.0 based on 1,165 reviews