Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A brilliant site full of wonderful discounts to keep the family entertained. The ‘online chat’ facility is fantastic for resolving any issues e.g. if a retailer closes down before you use your voucher they are quick to refund you once informed! :)”

Helpful Report

Posted 6 years ago

“Virtually NO Customer Service I have purchased a large number of Groupon deals. Some of the products are good and a bargain. Some are marginal but what you'd expect for the price. However, I purchased a carpeting cleaning deal to be fulfilled by a company called National Dusters. When I called to schedule an appointment, they told me they did not service my area. I promptly notified Groupon by responding to an email I received from them. When my credit card bill arrived, I discovered that Groupon had billed me for the deal AND National Dusters had billed me an amount that was greater than the deal price. Since the Groupon website did not provide any obvious information as how to contact Customer Service, I went to my credit card company. They were unable to resolve the issue. I went back to Groupon and tried several things that were supposed to get me to customer service. The best I could do, was to get into a loop that sent me non-nonsensical emails. I emailed National Dusters and thus far have not received a response. Before this, I would have given Groupon a good rating, but this experience has resulted in two stars which is probably more than they deserve.”

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Posted 6 years ago

“No good at all,I will never buy things from groupon again”

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Posted 6 years ago

“I purchased a deal worth over £100 as an end of term family treat. The Groupon site was slow and when I purchased my deal it showed an error message stating my deal could not be processed. I retried and my deal went through. When I checked my details, it had taken my payment twice due to the computer error. I contacted Groupon and explained their error and they have refused to refund the money, stating the deal was non-refundable. This is computer theft, pure and simple. BEWARE this company have no scruples in taking money fraudulently.”

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Posted 6 years ago

“Never again. I bought a massage. Tried and tried to schedule an appointment. After a week i finally was able to the masseuse. She was booked a month out. I asked for a refund. I was told the 3 days had expired. I fought and fought with them. They finally refunded the money when i threatened litigation then kicked me off their site. I had bought ZZTOP tickets for next August. They stole $60 from me. I am disputing it at the bank. All a waste of time and energy. Predators...”

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Posted 6 years ago

“They say the selling price is N1, but charge N2, the problem is: N2 >>>>>>>>>>>>>>>>>>>>>> N1 A sick company.”

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Posted 6 years ago

“Useless customer service - I think they read from a script as everyone tells you the same thing which is nothing at all. They just pretend to be concerned about your issue but really couldn’t give a monkeys”

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Posted 6 years ago

“they advertised 4 tickets to a event.. i paid £280 for 4 tickets. They give me a voucher states expires 14th july.. but it actually expires 48 hours later and they didnt even have the tickets.. they only had a code that was usable for 48 hours to book the tickets theough a 3rd party company.. TOTAL SCAM”

Helpful Report

Posted 6 years ago

“If you DON’T want to get a deal and you WANT to pay full price. Then you should probably put a big L on your forehead and start using Groupon right away. I just signed up and I’m sorry I did so right away. BEWARE!!!”

Helpful Report

Posted 6 years ago

“Dont ever buy from groupon. Poor customer service. Any service you get it takes awhile to use because they are booked up. And you cant get a refund unless it's in a 24 hour period. Under certain circumstances you whatever reason you have to get a refund, you wont get a refund maybe groupon credit. I wouldn't recommend this site at all!!”

Helpful Report

Posted 6 years ago

“As a seller, Groupon is all about Groupon. They charge 33% and the support they give is very little. Pros: Advertising Cons: Backpackers mainly buy it so no repeat business Impossible to compare bills to actual money paid to you They take 33% of the sale price They promote that you get people in the door to up-sell You do not make a profit from sales on this site You cannot use your own logo You cannot have black and white photos You are paying for there advertising You do all the administration work for them so that you must workout if it is profitable. Based on my experience with 4 campaigns with them is that less than 1% come back It is all work for you and all money to them.”

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Posted 6 years ago

“The cancelled my reservation. NO explanations, no apologies.”

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Posted 6 years ago

“I purchased a Groupon from Central Pressure Wash to get my house cleaned and called to make my appointment today. I was hoping to get on their schedule for the next Saturday, but was informed by the owner that they were booked. He asked me where I was located and I told him. Said he was in my area and could come to my home this afternoon. That is not what I was expecting but it was a welcome surprise. They just finished my home and it looks brand new. I am very happy that they were able to come out today when I called and was able to clean my home in time for graduation. Their service is top notch and the prices are reasonable. I will definitely call them again.”

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Posted 6 years ago

“Item never arrived and Groupon refused to refund. Avoid!”

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Posted 6 years ago

“What the heck, Groupon?! We went to print our tickets for tonight's Pentatonix concert only to find out they were refunded. We did not request a refund for these. We did request a refund for a different Groupon, which you have yet to process. Extremely disappointed and frustrated, plus some unhappy kids who were looking forward to the concert.”

Helpful Report

Posted 6 years ago

“Disappointing bought dishwashing tablet which turned out to be cheaper to buy in the shop. This was a good deal lat time I put purchased but sadly not this time. Lesson learned more research before buying could be much cheaper elsewhere.”

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Posted 6 years ago

“My friends and I tried to buy tickets for a dinner cruise at the same time. I was the only one able to get our first choice timeslot which became unavailable immediately for my friends. Even though later spots were available GroupON refused to change my ticket time or give a refund because there was 'no cooling off period' on the ticket. They said I could transfer to friend or family member - Saturday night dinner for one anybody?”

Helpful Report

Posted 6 years ago

“Extremely poor customer service. Incorrect order received. I have made contact by phone, email, twitter - continually told 'we will get back to you in 7 days'. It's been 3 weeks already! Very quick to take £500 from me, not so obliging to help me out with their poor service. Last time I will be purchasing from them. If you are considering spending a large amount of money - I wouldn't!”

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Posted 6 years ago

“Absolute joke, they sold me groupons to stores that were closing that week. F’ing A’holes.”

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Posted 6 years ago

“Terrible Customer Service. Chat line with Maria Camila R and she basically lied to me concerning the refund policy. If Voucher expires, normally 1 year the value is only what you pay for it. If merchant refuses to honor (out of business,etc) they will refund initial amount. She said no if voucher expires you cannot receive a refund but I am looking at my Voucher as she is chatting and it was not what she was typing. These guys give legitimate online sellers a bad reputation. Stay away...stay far away.”

Helpful Report

Posted 6 years ago

Groupon is rated 2.0 based on 1,162 reviews