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Groupon Reviews

2.0 Rating 1,162 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,162 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 30th August 2025
Jensen
Groupon 1 star review on 26th May 2025
Kate Marcus
Groupon 1 star review on 25th May 2025
Dee Newton
Groupon 1 star review on 25th May 2025
Dee Newton
Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
37
Anonymous
Anonymous  // 01/01/2019
I placed two order with Groupon, both times I was disappointed. I didn't get either delivery until 3 weeks later and all the other online merchants that I deal with take 2-3 days. I don't understand how they can run a business like this!
Helpful Report
Posted 12 years ago
I ordered a gift for a friend for her birthday and after 10 days it hadn't shown up. I contacted Groupon asking where things went wrong so I could follow up with the right person and after being on hold for 30 minutes I was told that they would look into it and get back to me. I never heard from them again and when I called back five days later they had no record of me calling in the first place. They charged me the day the sale took place too which they are not supposed to do. There are much beter places to shop, with less loopholes and better customer service!
Helpful Report
Posted 12 years ago
Groupon is rated 2.0 based on 1,162 reviews