Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

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“Order process was simple, I like the look of the product, although it isn't due to be delivered yet so I can't give feedback on the product as received.”

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Posted 8 years ago

“Fantastic deals, brilliant customer service. Love them”

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Posted 8 years ago

“The service is good and well packed”

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Posted 8 years ago

“BUYER BEWARE!!! I have made many purchases with Groupon over the years with some hiccups but generally ok. Lately though, every order I placed got rejected because my address was wrong. (Of course, it wasnt!) THEIR system kept scrambling my details so despite it being right on the screen its not what they issued vendors. After a million calls and emails, including cc'ing the MD in who now seems to have blocked me, I have got absolutely nowhere and to add insult to injury, all the refunds from their order cancellations have been given to me as Groupon Credits! I want my money in the bank as I wont be using them again! Worst Customer Service I have ever come across and I will NOT let this rest!”

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Posted 8 years ago

“I will never use Groupon again. I bought a local fitness deal but could never get in touch with the owner. The phone that they listed is never answered. I left voice mail but still nobody in touch with me. I doubt if the business ever exists! I don't think Groupon use reliable vendors also when there is problem, the customer service are not helpful and rude. They did not solve the problem and just ignore my email after I brought up the problem.”

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Posted 8 years ago

“I have used groupon frequently, but it wasn't until there was a problem that I realized what a TERRIBLE practice they have for solving an issue. I recently placed an order and they sent me the completely wrong item. All they could do was "refund" my money. I'm sorry, but that is unacceptable. When a multi-million dollar company makes a mistake, they should rectify the situation by sending the customer the correct item they ordered. They said I could go re-order the item "IF" it was still available. No, that is not ok. They made the mistake, they should be responsible for sending the item that was shown on my order. Very very very disappointed on how this company operates, what a horrid way to do business. Pictures below. ordered pink ones, this is what I received.”

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Posted 8 years ago

“I will never use Groupon again. The customer service are not helpful and rude. They did not solve the problem and just ignore my email after I brought up some problem I had with a local deal that I purchased and questioned their service.”

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Posted 8 years ago

“Quality goods and services locally and nationally , real bargains and top class service ... Roger Swan Bristol calibra5000@gmail.com”

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Posted 8 years ago

“Good, quick and reliable service”

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Posted 8 years ago

“Was requested to review a client of groupon. The review was not favorable and was discussed with merchant. No credit nor refund was offer and negative review was never added to clients listing. It appears that only good reviews are recorded and the negative ones are omitted. This is not fair to the consumer who needs to know both good and bad reviews to make judgment if to use or not use their service.”

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Posted 8 years ago

“I had some problems with their offer of the Apachie digital watch with two of them sent to me and defective so returned. Now when I try to buy items from them they block my attempt and fail to resolve the problem with a new password invitation that always fails. I cannot seem to make any progress and this is most frustrating.”

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Posted 8 years ago

“They are great but bought a memory foam topper last week stunk of fish But when I rang groupon the girl was first class. Told me they will send a courier and she did and in 5 days all refunded. Excellent. So although a rubbish topper customer service amazing exceeded my expectations I can tell you . Keep it up Groupon you get 1 st prize on customer service thank you”

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Posted 8 years ago

“Hi I was very disappointed service was bad I gave a great review last week but something is wrong . I got attitude and other crap and I spend a lot of money in this place and I started coming her the last six months and telling my friends from the other bingo Hall how great it is here. That is not the case now and I normally Bingo all day Friday and Saturday all day sometimes Sunday I also pretty much come every night. Now it doesn't look like I will be bingoing all day anymore cause my girls Kathy and Pam won't be here as much they are the once why I come all day there costumer service is amazing and Norm and Jeff are great and both of there costumer service is amazing . Hope you guys fix this and I am sure the girls that work at night are not happy cause they are under staff so it's not there fault you have to understand that they have to deal with the crap from costumers, so I hope you guys can fix this problem please and thank you.”

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Posted 8 years ago

“I ordered one photo booth rental. I didn't realize until my credit card statement arrived a month later that I was charged for two at $299 each! My credit card company attempted to dispute it, but was told by Groupon that it was past their three-day refund mark. I didn't know they made THEIR mistake until the credit card statement arrived! I emailed Groupon as soon a I saw it, but they never got back to me.”

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Posted 8 years ago

“Excellent service, superb quality”

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Posted 8 years ago

“Quickly response”

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Posted 8 years ago

“Good products with great offers and fast delivery”

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Posted 8 years ago

“Couldn't change my delivery details”

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Posted 8 years ago

“Very weary at first, and reading reviews did'nt help, but since my first order I now use groupon more than ebay and amazon combined, the range and choice isn't as extensive, but providing you price match you can get some very big bargains on Groupon, for goods postage is usually only £1.99 and usually things turn up within a week, communication is excellent and I'm very pleased, no problems as yet, however would like to have received a call to discuss an alternative, when a particular item wasn't available, i.e I'd have been happy with a different colour, which they did have. Best advice; do price match, Groupon can be a lot cheaper, but occasionally is more expensive.”

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Posted 8 years ago

“Massive choice at very much discounted prices, good delivery times also.”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,162 reviews