Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used groupon frequently, but it wasn't until there was a problem that I realized what a TERRIBLE practice they have for solving an issue. I recently placed an order and they sent me the completely wrong item. All they could do was "refund" my money. I'm sorry, but that is unacceptable. When a multi-million dollar company makes a mistake, they should rectify the situation by sending the customer the correct item they ordered. They said I could go re-order the item "IF" it was still available. No, that is not ok. They made the mistake, they should be responsible for sending the item that was shown on my order. Very very very disappointed on how this company operates, what a horrid way to do business. Pictures below. ordered pink ones, this is what I received.”

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Posted 8 years ago

“I will never use Groupon again. The customer service are not helpful and rude. They did not solve the problem and just ignore my email after I brought up some problem I had with a local deal that I purchased and questioned their service.”

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Posted 8 years ago

“Quality goods and services locally and nationally , real bargains and top class service ... Roger Swan Bristol calibra5000@gmail.com”

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Posted 8 years ago

“Good, quick and reliable service”

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Posted 8 years ago

“Was requested to review a client of groupon. The review was not favorable and was discussed with merchant. No credit nor refund was offer and negative review was never added to clients listing. It appears that only good reviews are recorded and the negative ones are omitted. This is not fair to the consumer who needs to know both good and bad reviews to make judgment if to use or not use their service.”

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Posted 8 years ago

“I had some problems with their offer of the Apachie digital watch with two of them sent to me and defective so returned. Now when I try to buy items from them they block my attempt and fail to resolve the problem with a new password invitation that always fails. I cannot seem to make any progress and this is most frustrating.”

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Posted 8 years ago

“They are great but bought a memory foam topper last week stunk of fish But when I rang groupon the girl was first class. Told me they will send a courier and she did and in 5 days all refunded. Excellent. So although a rubbish topper customer service amazing exceeded my expectations I can tell you . Keep it up Groupon you get 1 st prize on customer service thank you”

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Posted 8 years ago

“Hi I was very disappointed service was bad I gave a great review last week but something is wrong . I got attitude and other crap and I spend a lot of money in this place and I started coming her the last six months and telling my friends from the other bingo Hall how great it is here. That is not the case now and I normally Bingo all day Friday and Saturday all day sometimes Sunday I also pretty much come every night. Now it doesn't look like I will be bingoing all day anymore cause my girls Kathy and Pam won't be here as much they are the once why I come all day there costumer service is amazing and Norm and Jeff are great and both of there costumer service is amazing . Hope you guys fix this and I am sure the girls that work at night are not happy cause they are under staff so it's not there fault you have to understand that they have to deal with the crap from costumers, so I hope you guys can fix this problem please and thank you.”

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Posted 8 years ago

“I ordered one photo booth rental. I didn't realize until my credit card statement arrived a month later that I was charged for two at $299 each! My credit card company attempted to dispute it, but was told by Groupon that it was past their three-day refund mark. I didn't know they made THEIR mistake until the credit card statement arrived! I emailed Groupon as soon a I saw it, but they never got back to me.”

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Posted 8 years ago

“Excellent service, superb quality”

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Posted 8 years ago

“Quickly response”

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Posted 8 years ago

“Good products with great offers and fast delivery”

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Posted 8 years ago

“Couldn't change my delivery details”

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Posted 8 years ago

“Very weary at first, and reading reviews did'nt help, but since my first order I now use groupon more than ebay and amazon combined, the range and choice isn't as extensive, but providing you price match you can get some very big bargains on Groupon, for goods postage is usually only £1.99 and usually things turn up within a week, communication is excellent and I'm very pleased, no problems as yet, however would like to have received a call to discuss an alternative, when a particular item wasn't available, i.e I'd have been happy with a different colour, which they did have. Best advice; do price match, Groupon can be a lot cheaper, but occasionally is more expensive.”

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Posted 8 years ago

“Massive choice at very much discounted prices, good delivery times also.”

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Posted 8 years ago

“Good value for your money and plenty of items to choose from.”

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Posted 8 years ago

“I ORDERED ONE ITEM. I WAS SENT, AND WAS CHARGED, FOR TWO. THE ITEM WAS A FINAL SALE, SO I AM NOT ABLE TO RETURN OR BE REFUNDED FOR THE SECOND ITEM WHICH I DID NOT ORDER. I'VE ORDERED FROM GROUPON MANY TIMES, AND USUALLY I HAVE NO COMPLAINTS. HOWEVER, THERE HAVE BEEN OTHER TIMES WHEN I HAVE BEEN VERY DISAPPOINTED IN A PRODUCT AND IN CUSTOMER SERVICE. THEY DEFINITELY DO NOT TRY TO RECTIFY THE PROBLEM.”

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Posted 8 years ago

“I received an item that was damaged. I was unable to contact Groupon. None of the phone numbers listed were working numbers. I finally was able to put in a ticket requesting a return label. After several days and no response, I contacted my credit card bank and put in a dispute on the charge. Because the bank, too, was unable to contact Groupon, they were sympathetic to my frustrations and they issued me a credit. In the end, I was able to contact the company that shipped the item and they issued me a return label.”

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Posted 8 years ago

“Groupon is a vile company. They do not have a secure website. I have had my account hacked twice with them and money stolen off my credit cards. Trying to get this company to realize what happened is a nightmare and they take no responsibility when it's their website that was hacked. Its next to impossible to get your money back. The latest flub with them is they charged me for 2 groupons. Again their fault. There is no customer service number, you have to do live chat or request that someone call you back w/in 30-60 min. I did both. Chat just flat out told me no, sorry, outside of the 3 day window, even when I explained, why would I check my account to see if you charged me twice???? I would only go on when I needed to print out my voucher......Hello! so, I then requested a callback. A dumb woman called me back only to make excuse after excuse as to why groupon is wonderful and they are very secure and the best online merchant and everyone want to be them. ummm, no! so, she wouldn't issue my refund either. I then escalated to a manager and she told me that's fine but, her manager wont give me a refund either because it's out of the 3 day period. This was THEIR fault and they treat you as the criminal. So, I insisted on talking to the manager. I waited 10 minutes and finally hung up. The mgr called me back a few minutes later only to be very threatening and volatile on the phone with me. He (Trevor) started off with a horrible attitude and when I tried to explain my issue and that it was their mistake, he started talking over me and yelling at me and saying it was my fault that it happened, not theirs. When he started yelling at me, I just hung up on him. I have never in my life experienced customer service like this and never ever have I been yelled at by a manager that I've escalated my issue to. This trevor guy should be fired. But, it's groupon and considering the company that it is, they probably promote that behavior. Never will I do business with them again!”

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Posted 8 years ago

“I have ordered from groupon for a few years now and I'm always happy with the standard”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,157 reviews