Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“on ordering they commit to delivery and say to allow 7 working days. Contacting their customer services is diabolical, they never give a straight answer haven't a clue were the order is and when you ask for a refund they cannot even answer that. Two words sum up their training, and how to answer customers, escalating and investigating. Load of rubbish,”

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Posted 8 years ago

“Item arrived in good time. Quality was good and it arrived quickly.”

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Posted 8 years ago

“I purchased a Groupon for a facial at a local spa. Two weeks later I tried calling to make a reservation and they are out of business. I contacted Groupon to ask them to refund my credit card and they said they were not able to reverse the charge after 3 days of making the purchase. I will never use Groupon again as this is beyond shady. Selling coupons for places of business that don't even exist?”

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Posted 8 years ago

“Great website, informed via @mail and a lot cheaper than most shops”

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Posted 8 years ago

“Scam company”

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Posted 8 years ago

“Good product and no issues with delivery.”

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Posted 8 years ago

“Good deals and variety of options”

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Posted 8 years ago

“Quick service”

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Posted 8 years ago

“Bought a car race for over $200 and my groupon code is not working. No mony back, this company are all criminal.”

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Posted 8 years ago

“Groupon may be a good deal UNTIL you have your first problem...then good luck to you. I will never use groupon again. Now...you cannot talk to anyone on the phone as they don't offer customer service over the phone. I am going to close my account and never shop there again.”

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Posted 8 years ago

“The products are always of a good standard and i have never has to return any products”

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Posted 8 years ago

“The process was straight forward and they were professional throughout. Thank you. Would recommend.”

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Posted 8 years ago

“Always good deal”

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Posted 8 years ago

“I was supposed to receive a $61 refund and they tried telling me the charge didn't exist in order to keep my money. I gave them all my bank information and they still denied it. I finally submitted a claim through my bank and they were able to find it easily. What a scam!!”

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Posted 8 years ago

“My issue was unresolved after multiple back and forth emails with customer service. I asked for the manager's contact information and phone number and received no answer. The setup for customer service is horrible, email as an only option to resolve customer complaints makes Groupon come off as cheap, cold, inefficient, and that resolving customer concerns is not a priority since there seems to be no option to speak with someone on the phone when email doesn't resolve the problem. Multiple individuals kept responding, it kept getting passed on depending on who is answering emails at that particular point in time, and there didn't even seem to be IT involved even though the problem should have involved IT. I'll never purchase from Groupon again.”

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Posted 8 years ago

“Groupon wwoismworking woth a company called DFW Elite Home Care. The seller redeemed our service immediately then failed to show for 3 appointments. The owner has not paid her own employees who also refused to work for lack of payment. She and Groupon refuse to give our money back.”

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Posted 8 years ago

“Easy, efficient site”

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Posted 8 years ago

“Ok, this one's going to be little heavy and not something I would normally do. But Groupon, company and service I have trusted many, many times. Is ripping me off. Paid $338.31 for a 2 night stay at a hotel. They took my money. And on their site immediately told me there was an error on their end and it didn't go through... They still TOOK THE MONEY. When I complained to their "customer service" ugh "live chat", the only option they have, you can't call them on the phone. They told me it was an "authorization charge" for the entire amount of the purchase?!?... What were they authorizing if supposedly nothing was purchased. I believe this is a clear a present scheme to fraud people and hold their money, many times never paying it back. This is so wrong, evil and I know a lot of people out there have had the same experience with this company. It's time to call them out. Groupon you are officially exposed for the rip off artists you are. Sinserely, Ex-Customer”

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Posted 8 years ago

“Groupon made offer for paintnite. When I went to tedeem coupon it asked for $20 more. Offer was not expired. Contscted groupon who gave me a runaround but did absolutely nothing to resolve problem and kept my money. Bait and switch is ifferi g somethinh at one price and then selli g at a higher price whicjmh is what they did”

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Posted 8 years ago

“Groupon have a lot of very good deals. I have bought a lot of their offers, for restaurants, meals out, hair deals and household goods too. I always get great customer service from Groupon. I would highly recommend buying from Groupon.”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,162 reviews