Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been easy to select and pay for items. They have a tracking system that allows you to see roughly which day you can expect delivery and when each item has arrived I have never been disappointed with either the packaging or the content. The goods are competitively priced and I would recommend others to check the website out.”

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Posted 7 years ago

“I purchased a bed frame from Group On. The bed arrived in good condition however it was missing screws that held the legs on. The screws are specific to the bed so I could not go to a hardware store to purchase them. I called, took pictures, emailed Groupon and all they said was to return the bed at my cost. The bed frame weighed almost 70 lbs and the shipping cost was half the price of the bed. Beware of Groupon. They knew I wouldn't return the bed because of the weight so they got me and will do the same to you. DO NOT ORDER FROM GROUPON. Delete the app, pay a little more but know it will be with an honest company.”

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Posted 7 years ago

“I had 1 day, hopped on groupon, bought it, then saw that you have to wait 24 hours to use the groupon. Will never use groupon again.”

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Posted 7 years ago

“Ordered lots of different items, all are of good quality, they arrive when they say they will. Any gripes Groupon are very good at dealing with them and refunding where appropriate.”

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Posted 7 years ago

“I'm so happy with my Groupon. I really love my classes at I Love Kickboxing MedfordMA. The promotion is amazing, and they have really good packages.”

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Posted 7 years ago

“The full length curtains i bought from Groupon are amazing. And fit perfectly, plus I saved myself £60 against high street prices. Highly recommend!”

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Posted 7 years ago

“The order process was very quick & the item came within two days!”

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Posted 7 years ago

“I bought a Groupon for an activity that said to call 2 weeks ahead of time to book an appointment. I started calling a month ahead and the business was completely booked. Even though Groupon says they'll give a refund if you don't receive the goods or services, when I contacted them, they refused to give a refund, saying my claim was over 3 days after purchase and that their computer system wouldn't let them. Never again.”

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Posted 7 years ago

“They have great bargains”

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Posted 7 years ago

“no messing around, delivered on time”

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Posted 7 years ago

“Ordered a pushchair that was poor quality asked for it to be returned they said they would come and collect it waited 2 weeks for someone to collect but they emailed me saying they couldn't get anyone out to collect it so I had to arrange delivery now nearly a month on and I am still waiting for a refund although the pushchair has been sent back”

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Posted 7 years ago

“They wouldn't provide a refund for a promo code that did not work. Not impressed.”

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Posted 7 years ago

“Quick delivery , item delivered on time.”

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Posted 7 years ago

“Items that I have purchased have always arrived on time and exactly as described”

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Posted 7 years ago

“Great deals and money saving to be made, 5*s”

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Posted 7 years ago

“Booked a slot, no availability.. Voucher ran out. Got given 4 different numbers. No one would take responsibility and help......”

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Posted 7 years ago

“I purchased a Groupon for salon seventy six for a wash, cut& blow dry in February. Every time I phoned to get an appointment they were fully booked for a month and very rude telling me they would never do a Groupon again. In the end I gave up. Just before my Groupon expired in May I contact Groupon to see if I could get a refund..they told me to contact the shop and get them to send me an email verifiying that I had not used my Groupon. Didn't bother as they were so rude. Will never use Groupon again.. Nightmare”

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Posted 7 years ago

“They provided a bulk supply of a product that is otherwise very expensive to buy in high street shops, and it was promptly direct to my house.”

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Posted 7 years ago

“never used groupon until about 6 months ago very sceptical but have to stay my opinion has changed as made several orders now and I have been kept in the loop every step of the way with regular emails and delivery updates. My items have been on time and arrived in immaculate condition.”

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Posted 7 years ago

“Great offers and always sort out any problems you might have.”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,157 reviews