Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

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“Very good service and great variety of deals. Customer service very good at dealing with any issues or queries.”

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Posted 7 years ago

“Even if only one of the lids of the little Tupperware came broken, they gave us back the 20% of the whole price we paid. Amazing customers services”

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Posted 7 years ago

“Order arrived within time advised although a text to advise of a delivery day if not a time would have been more helpful”

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Posted 7 years ago

“Easy to use”

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Posted 7 years ago

“If I could score no stars then I would, Customer service is shocking, I was missing parts for a bed I had ordered and it is very difficult to get this resolved, to make this worse I am currently pregnant and have had to sleep on the floor. This is unacceptable and will be making sure everyone knows.”

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Posted 7 years ago

“Bought product from Groupons , got scammed. Don’t buy it from. Buy from Amazon , Walmart etc .b’z they Backed their promise .”

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Posted 7 years ago

“Groupon does not offer the ability to give reviews of their products purchased. Some, unknowingly come from overseas. A size large woman's blazer I purchased came from China and as you can imagine it was more like a US size small. No where on their site could I find an area for reviews of this item in order to stop others from making this mistake. The items was also of very cheap quality...they should be ashamed. To make is worse, Groupon offers no customer service telephone number for issues like quality, etc., but keep offering these vendors a place to sell their goods to unknowing customers....they don't seem to give a hoot!”

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Posted 7 years ago

“I ordered a T-shirt and and received 2 emails confirming my order I though the email had just been duplicated 3 days later I received 2 packages each contained 1 T-shirt both were identical T-shirts and I had been charged 2 separate transactions, I sent an email explaining the situation the reply said that the attachment had a return pre paid label I could print off which as I don,t have a printer, I then asked if they could pop a label in the post no was the reply I could ask a friend who might be generous with their paper to print me the label or I could go to the library and print it of myself, I have had an operation and going out is out of the question, just sending me a label that they could easily print of would be quicker than having to reply to the emails I have sent RUBBISH customer service. this was only my 2nd order with groupon, how many times have people's orders been duplicated and charged twice this was no fault of my own, I can't remember confirming 2 orders.”

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Posted 7 years ago

“Just so easy always description as says have never let me down”

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Posted 7 years ago

“No contact phone number on website for support assistance. terrible terrible policy. Senior management should be ashamed.”

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Posted 7 years ago

“Goods advertised is value for money and more”

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Posted 8 years ago

“Never a problem with my order”

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Posted 8 years ago

“You need to review their refund policy..i was unable to use the groupon i bought as i found out i needed hip surgery which meant the groupon would have expired before i had a chance to recuperate. I spoke with customer service at Groupon and they said they would refund and the next day I get an email saying there's no refund!!”

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Posted 8 years ago

“Excellent deals and great customer service.”

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Posted 8 years ago

“Many vouchers on offer and they are very good value”

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Posted 8 years ago

“I ordered two carpets and a soft sheet on the bed Now my child can play on a warm carpet and I sleep on a soft and warm bed Thanks”

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Posted 8 years ago

“They provide an array of discounts that companies are offering locally . As well as , discounts on items potentially that need to be delivered to my door. Very easy and functional app to use.”

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Posted 8 years ago

“As a company we have been with groupon for a while now and due to being ripped off entirely AND relocating we can not provide the services we sell. WELL we have been trying to get in touch with them for almost 2 weeks via email and phone calls and they are ignoring us. We have left so many voicemails to IAN B (our representative) and even requested to speak to his supervisor with no response. This is ridiculous! Starting November 1st we can not take the groupons any longer and a lot of people will be upset. DO NOT USE GROUPON FOR YOUR BUSINESS! I already know that they will not refund all those people who purchase the groupons, and I hope they lose a lot of business from it. STAY AWAY FROM THEM!”

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Posted 8 years ago

“They need a serius customer service training.Very bad customer service. Very rude people which never have a chance to esplain my side of view. The guy has a very bad attitude. I have requested to talk to his manager and He refused to do it. He was taking on top of me taking which He never listen to my saying. I dont recomend this service to any one of the customer service is so baddly done. The head office should look at it seriusly.”

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Posted 8 years ago

“Groupon has only customer service on the web... I want to ask about failure to show and refund issues & though a phone number shows on a search it directs you to the website. The website is a mess & good luck to find what assistance you need. I tried to contact them on their site with live support chat & waited over twenty minutes before I hung up. There are still those who would rather use the phone & not be pushed into live chat... & the live chat seems to be another way for them to avoid dealing with their customers.”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,162 reviews