Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“I've bought several items and experiences through Groupon, mist recently cinema tickets. The site is easy to use and delivery has always been prompt.”

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Posted 7 years ago

“Shady business that refuses refund and after forced to keep something I didn’t want, the groupon tried to charge me extra on top of what I already paid just to make an appointment, no appointments available until after it was expired and they said that they won’t give me my money back because I didn’t ask immediately.”

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Posted 7 years ago

“Placed an order last Thursday pm and it arrived this morning, great service”

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Posted 7 years ago

“Terrible customer service!”

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Posted 7 years ago

“Last month I bought a groupon for Blooms Today so i could send my sister a thank you bouquet of flowers for spending her days helping my 77 year old dad take care of my 72 year old mother who is suffering from stage 4 breast cancer and dementia. This was really important to me that I chose the perfect bouquet for her which was one that included lilies and roses which she loves. I placed the order to be delivered on Oct 10th. I was sent an email stating the delivery had been made that day. I waited for word from my sister that she received the flowers and when it got to be 8pm I had to ask her if she got a delivery from me and she had not received the flowers that day. I called the company customer service number and was told I would get a call back once it was determined what had happened. That didn't happen. I never heard another word from them. The next morning, I received word from my sister that they just delivered the flowers and she sent me a pic to say thank you. Wouldn't you know it, NOT ONE ROSE in the bouquet. AND I received another email from Blooms Today that the flowers had been delivered on Oct 10th which was a flat out lie. When I called Groupon to let them know that not only did I not get the service OR the product I paid for (still paid $40 between Groupon and Blooms Today), but the surprise I planned for my sister in getting the flowers was ruined, Groupon's response was "I'm sorry that happened to you. Thank you for letting us know. No refunds can be given." I wasn't looking for a refund. I was looking for them to resolve the fact that I didn't get the roses that I paid for. GROUPON SUCKS and so does BLOOMS TODAY. Won't use or refer anyone to either one ever again.”

Helpful Report

Posted 7 years ago

“In mid June 2017 I purchased a pair of shoes (Harrison Men's Desert Derby shoes) from Groupon for about $40. After wearing them only a few times, the shoe laces started to fray and break and the eyelets started to break out. I can easily replace the laces, but the eyelets breaking made the shoes not wearable. When I contacted Groupon for a replacement due to defect (broken eyelets after three uses must certainly be a defect), I was told they are past the 14 day return period and cannot be returned. No one bothered to listen and realize this was a warranty claim and not just a common return. No one bothered to even contact the manufacturer to see if they would stand behind their quality. After more than 10 emails and involvement of Groupons customer service supervisor, they still stand behind their internal policies rather than stand behind their customers. Groupon does not have control over its manufacturers and will not stand behind their products. Do not buy from them, they are just a little above current day snake oil sales people.”

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Posted 7 years ago

“Excellent service and kept up to date at all times.”

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Posted 7 years ago

“Groupon offers me great service with great bargains - it allows me to travel to fantastic hotels for week ends away in different places - at exceptional prices.”

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Posted 7 years ago

“Always clear on policy and description of goods. Immediate acknowledgement and updates on progress and delivery dates. Quick easy and efficient.”

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Posted 7 years ago

“Bought a Groupon for a Beauty salon service form my wife on her B'Day on 2nd of Nov and services are modified once arrive. wrong item purchased because lack of information for service ,so i call That beauty salon ask abut service i needed and said if you have group on they are busy but if you dont have groupon you are well come any time. so call Group on back on 6th of nov, ask for refund , which the denied as said you can gift this to someone , how can u gift BikiniWax to some other person. wrong item , there are different items available similar item name which confuse customer , at the end customer buy wrong service , i tried to resolve issue by calling them , they said no refund . totally unsatisfied experience. Previously as well same experience for nail and spa no appointment give to us at end we loose our money because you can not cancel and gropon eat you money. now beauty salon said you pay more if you need another service.”

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Posted 7 years ago

“Good deals and price on items and good delivery times also you can contact them by phone .”

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Posted 7 years ago

“Brilliant offer and easy transaction”

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Posted 7 years ago

“The advisors were useless.they couldn't even find the order I was querying even though I'd sent screen shot 's of everything and emailed it to them. Shocking service”

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Posted 7 years ago

“They have beauty and hygiene products and in sport direct they do not send me to Spain”

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Posted 7 years ago

“Very good service and great variety of deals. Customer service very good at dealing with any issues or queries.”

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Posted 7 years ago

“Even if only one of the lids of the little Tupperware came broken, they gave us back the 20% of the whole price we paid. Amazing customers services”

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Posted 7 years ago

“Order arrived within time advised although a text to advise of a delivery day if not a time would have been more helpful”

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Posted 7 years ago

“Easy to use”

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Posted 7 years ago

“If I could score no stars then I would, Customer service is shocking, I was missing parts for a bed I had ordered and it is very difficult to get this resolved, to make this worse I am currently pregnant and have had to sleep on the floor. This is unacceptable and will be making sure everyone knows.”

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Posted 7 years ago

“Bought product from Groupons , got scammed. Don’t buy it from. Buy from Amazon , Walmart etc .b’z they Backed their promise .”

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Posted 7 years ago

Groupon is rated 2.0 based on 1,156 reviews