Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there's one thing I really dislike it's deals that are not straight forward! I mean if you're offering 30% off excluding additional charges, just state it as that! Why put "up to 45% off" when upon calculating the entire purchase it costs almost the exact price the merchant is offering?!!! Please try to be straight forward so people know and can anticipate exactly what they are about to pay for and either back out or continue! I know it's a marketing gimmick to showcase a deal with this kind of play on words to attract sales, but it's needless and stupid as you seem to have a very large customer base that you cannot even handle directly anymore (hence the silly auto response customer care). Don't let greed keep you from getting that 100% review please!!!”

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Posted 8 years ago

“They need customer service training! No one to help you. Will not use again.”

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Posted 8 years ago

“I was very happy to find groupon, brilliant looking products for a great price... haha. I’ve just moved into my first apartment and ordered a bed, TV stand and Sofa from groupon. First comes the bed The partner and I go to unpack and built it, open the box to find the back wood of the head board split... we think okey it’s on the back, that’s livable. We take out the rest to find holes on the fabric of the other pieces as well as marks on the corners where it looks like it’s been dragged on the warehouse floor. Not happy but we continue as we discussing if we should return or not. We put the side parts in place, then notice it’s not straight st all The thick metal side pieces of the bed frame or bent. I’d go as far to say that it was twisted. So we weren’t able to put the bed together. We contacted the merchant via email and got a response back fairly quickly, around 11pm the next evening. (Slightly odd hour though) They asked for photographic proof, offered their apologies, telling us they take damage very seriously and this is a rare issue. Oh really? A few days later my TV stand arrives Chipped, scuffed, holes on the instruction manual, split back board (again) but worst of all no screws.... again I’m not able to put the product I ordered together. we got delivered two packs of wooden rods instead of 1 rods and 1 screw pack. As the delivery came early in the morning, we contacted the merchant imminently via Live chat. Telling them about the damage but most importantly the missing screws. They looked into it and came back with two options, 19 Groupon Credits or a Return and Full Refund. I asked if I could just have the screws that they forgot to include but they “don’t do that” “19 pounds should be enough to go get screws from your local retailer” Which I pointed out to him he wasn’t offering me £19, he offered me 19 Groupon Credits. Very deceiving. I said I’d accept a £19 refund to go and but them (knowing they wouldn’t) but of course it’s their company credits not pounds. 😏 Credits wouldn’t work for me as I don’t want to use their their company again! it’s damaged and I’d have to pay more because of their mistake that they “don’t” fix? Even if groupon did sell screws, I’d have to wait for them to be delivered and I’m not about to order screws from groupon after the experience I’ve just had, they'd probably arrive broken like their furniture. Also worth noting he didn’t care much about the damage of the product. So we won’t an email with photos of proof, and now we wait. Although I’ve been pleased with the fairly speedy responses from their live chat operatives, I’ve not been pleased with what they are able to offer or after I’ve sent information through, I’m not getting correspondence or updates afterwards. No response after I’ve requested a refund... I’m still waiting on the sofa which is arriving tomorrow morning between 7-10 as they called up to let me know today. Which is fine, I’m happy they let me know. I do wish they’d give a specific delivery date when ordering though, as it’s furnature and can’t exactly be left behind he wheely bins. I think the company takes bad care of their products in general it seems, as all the ones I’ve received have been damaged and I see here a lot of complaints and even allegations that they sell faulty returns. Intentional or not I think they need to own that a large number of the products are faulty and it’s not a “rare” issue. Now I have to wait for the refund to be investigated, accepted and processed before I can get my money back and order a new bed, tv stand and most likely, sofa too. I took a risk that I thought was worth it and I’ve found it really wasn’t. I wouldn’t recommend it to people but if they wanted to try there is always the refund, just takes a lot of time. Looking forward to see how they are going to handle all this”

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Posted 8 years ago

“The interface is really good . The layout n communication is very good to .. they make every step super easy an are friendly when dealing with problems over the phone or online chat”

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Posted 8 years ago

“Bargains, bargains bargains”

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Posted 8 years ago

“Quick delivery time”

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Posted 8 years ago

“Order some trainer shoes,good quality exactly as described,a very good shopping experience”

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Posted 8 years ago

“the worst customer service I have ever deal with... lack of commitment Lack of and proactive communication Lack of. Transparency Lack of trust... I will invite you to check my recent transactions and the way your team was dealing with it... judge your self And even more check recent customers feedback your customer service doesn't meet the min requirements. Wonder how you will survive”

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Posted 8 years ago

“The items received have all been good quality”

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Posted 8 years ago

“Groupon has improved hugely. Fantastic products, really good service. Fast dispatch times.”

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Posted 8 years ago

“great prices , and super quick delivery, great items”

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Posted 8 years ago

“I recently bought two dash cameras with sd cards from Groupon, one for my husband and one for me, within less than a week, both sd cards stopped working - we've had to purchase two more sd cards from Asda, which work perfectly! I would say to anyone buying these dash cams, don't bother wasting your money on including the sd cards with them, buy without and then buy sd card from elsewhere.”

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Posted 8 years ago

“good pricing”

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Posted 8 years ago

“Excellent value choice”

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Posted 8 years ago

“Service is good but sometimes when you buy stuff... it dissapears and you cant use the vouxher anymore.. this is befor the expiry date”

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Posted 8 years ago

“Great genuine offers and if it all goes pear shaped reliably resolve speedily.”

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Posted 8 years ago

“Excellent deal for a VR arcade located near me. Will definitely use Groupon again.”

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Posted 8 years ago

“Always great offers and very easy to order and quick to dispatch. If there are any questions they very good at answering them and sorting out issues. Fab company.”

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Posted 8 years ago

“The discount for an escape room experience was fantastic, half of what I would have had to pay. I have now joined and will be regularly looking for deals.”

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Posted 8 years ago

“I have been a Groupon customer for years now and they never fail to please. Groupon lists an amazing number of opportunities to save money on an enormous range of goods, entertainments, services, dining out and other experiences at great savings. This is a valuable service in itself as it enables the customer to try something new interesting and friends and family without breaking the bank. If you enjoy your purchase then you have found something new and exciting to add to your life, if however it does not live up to your expectations then you have not wasted a huge sum finding this out. On the rare occasions there has been any sort of problem Groupon has sorted it out quickly and efficiently and solved it or made a refund. Their customer service is excellent, easily reached and pleasantly helpful. I would highly recommend Groupon.”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,162 reviews