Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a slot, no availability.. Voucher ran out. Got given 4 different numbers. No one would take responsibility and help......”

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Posted 8 years ago

“I purchased a Groupon for salon seventy six for a wash, cut& blow dry in February. Every time I phoned to get an appointment they were fully booked for a month and very rude telling me they would never do a Groupon again. In the end I gave up. Just before my Groupon expired in May I contact Groupon to see if I could get a refund..they told me to contact the shop and get them to send me an email verifiying that I had not used my Groupon. Didn't bother as they were so rude. Will never use Groupon again.. Nightmare”

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Posted 8 years ago

“They provided a bulk supply of a product that is otherwise very expensive to buy in high street shops, and it was promptly direct to my house.”

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Posted 8 years ago

“never used groupon until about 6 months ago very sceptical but have to stay my opinion has changed as made several orders now and I have been kept in the loop every step of the way with regular emails and delivery updates. My items have been on time and arrived in immaculate condition.”

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Posted 8 years ago

“Great offers and always sort out any problems you might have.”

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Posted 8 years ago

“A good range of products that are reasonably priced.”

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Posted 8 years ago

“Excellent value for money and easy to use”

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Posted 8 years ago

“Excellent value for money and easy to use”

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Posted 8 years ago

“Very efficient with communicating. Extremely thorough.”

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Posted 8 years ago

“Speedy service, all detail available on the web page. Easy purchase”

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Posted 8 years ago

“I purchased an egg boiler and it's fab. I hadn't had a poached egg for 9 years because of the complete faf using the poaching pan which was the size of a banjo and had 7 pieces to wash up afterwards! Plus the fact that I only have an electric hob which takes ages to warm up and cool down and is uncontrollable. However, my life is now totally enriched by my little egg boiler. It is very compact, (about the size of half a gallia melon) and it can poach 2 eggs in approximately 7 mins and then buzzes to tell you it's finished. It also has the capacity to boil 7 eggs, which is great for families, and of course you can also use the boiled eggs to make egg mayonnaise. I loved it so much I bought another one for my niece who's going to uni and keeps forgetting she's put the eggs on and burning her mum's saucepans, so now she won't forget because the buzzer will remind her.”

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Posted 8 years ago

“Purchased a groupon for a smog check on 7/25. Went to get the test done today on 7/31 and the shop said the machine is broken and had no clue when it would be fixed. Could be in an hour or a week. Needing to get my car registered I certainly dont have time to play games with this place. Talked to 3 different representatives on live chat. All 3 refused to give me a refund. Tried every phone number I can find online and none work. Selected the option to have a representative call me within 30 minutes. 5 hours later received an email saying due to technical difficulties they can't call me but I can try live chat to get help. I have opened up a Paypal case and now have to wait 10 days for a refund. Also have filed complaint with the FTC. They sold me a service that could not be completed and refuse to give a refund. Unbelievable.”

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Posted 8 years ago

“Received a gift for a facial. Company didn't answer phone or return call. After 2-1/2 weeks and 3 hours of my time, I am out the money. Will never ever use Groupon again.”

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Posted 8 years ago

“Excellent products at very competitive prices and products arrive very promptly. Have used many times and never disappointed”

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Posted 8 years ago

“brought a hoover and stopped working after 1 month , full refound given”

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Posted 8 years ago

“They are not expensive, and good choices of activities.”

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Posted 8 years ago

“All items as described no issues with the goods very happy”

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Posted 8 years ago

“Groupon website are very easy to use and have lots of various activities to choose from.”

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Posted 8 years ago

“Order bed from Groupon half of the bed was missing in the box. Not good !”

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Posted 8 years ago

“value for money good discounts available for every day items plus holidays”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,162 reviews