Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,156 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Groupon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for money and easy to use”

Helpful Report

Posted 7 years ago

“Excellent value for money and easy to use”

Helpful Report

Posted 7 years ago

“Very efficient with communicating. Extremely thorough.”

Helpful Report

Posted 7 years ago

“Speedy service, all detail available on the web page. Easy purchase”

Helpful Report

Posted 7 years ago

“I purchased an egg boiler and it's fab. I hadn't had a poached egg for 9 years because of the complete faf using the poaching pan which was the size of a banjo and had 7 pieces to wash up afterwards! Plus the fact that I only have an electric hob which takes ages to warm up and cool down and is uncontrollable. However, my life is now totally enriched by my little egg boiler. It is very compact, (about the size of half a gallia melon) and it can poach 2 eggs in approximately 7 mins and then buzzes to tell you it's finished. It also has the capacity to boil 7 eggs, which is great for families, and of course you can also use the boiled eggs to make egg mayonnaise. I loved it so much I bought another one for my niece who's going to uni and keeps forgetting she's put the eggs on and burning her mum's saucepans, so now she won't forget because the buzzer will remind her.”

Helpful Report

Posted 7 years ago

“Purchased a groupon for a smog check on 7/25. Went to get the test done today on 7/31 and the shop said the machine is broken and had no clue when it would be fixed. Could be in an hour or a week. Needing to get my car registered I certainly dont have time to play games with this place. Talked to 3 different representatives on live chat. All 3 refused to give me a refund. Tried every phone number I can find online and none work. Selected the option to have a representative call me within 30 minutes. 5 hours later received an email saying due to technical difficulties they can't call me but I can try live chat to get help. I have opened up a Paypal case and now have to wait 10 days for a refund. Also have filed complaint with the FTC. They sold me a service that could not be completed and refuse to give a refund. Unbelievable.”

Helpful Report

Posted 7 years ago

“Received a gift for a facial. Company didn't answer phone or return call. After 2-1/2 weeks and 3 hours of my time, I am out the money. Will never ever use Groupon again.”

Helpful Report

Posted 7 years ago

“Excellent products at very competitive prices and products arrive very promptly. Have used many times and never disappointed”

Helpful Report

Posted 7 years ago

“brought a hoover and stopped working after 1 month , full refound given”

Helpful Report

Posted 7 years ago

“They are not expensive, and good choices of activities.”

Helpful Report

Posted 7 years ago

“All items as described no issues with the goods very happy”

Helpful Report

Posted 7 years ago

“Groupon website are very easy to use and have lots of various activities to choose from.”

Helpful Report

Posted 7 years ago

“Order bed from Groupon half of the bed was missing in the box. Not good !”

Helpful Report

Posted 7 years ago

“value for money good discounts available for every day items plus holidays”

Helpful Report

Posted 7 years ago

“on ordering they commit to delivery and say to allow 7 working days. Contacting their customer services is diabolical, they never give a straight answer haven't a clue were the order is and when you ask for a refund they cannot even answer that. Two words sum up their training, and how to answer customers, escalating and investigating. Load of rubbish,”

Helpful Report

Posted 7 years ago

“Item arrived in good time. Quality was good and it arrived quickly.”

Helpful Report

Posted 7 years ago

“I purchased a Groupon for a facial at a local spa. Two weeks later I tried calling to make a reservation and they are out of business. I contacted Groupon to ask them to refund my credit card and they said they were not able to reverse the charge after 3 days of making the purchase. I will never use Groupon again as this is beyond shady. Selling coupons for places of business that don't even exist?”

Helpful Report

Posted 7 years ago

“Great website, informed via @mail and a lot cheaper than most shops”

Helpful Report

Posted 7 years ago

“Scam company”

Helpful Report

Posted 7 years ago

“Good product and no issues with delivery.”

Helpful Report

Posted 7 years ago

Groupon is rated 2.0 based on 1,156 reviews