Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“cut price goods and low postage and prompt delivery”

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Posted 8 years ago

“I had a problem with a faulty hosepipe. I used the online chat to discuss my options. I was going to return it but then was told I couod have a full refund. No fuss easily resolved great customer service.”

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Posted 8 years ago

“I was pleased with website and their service and speedy delivery.”

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Posted 8 years ago

“What a horrible experience I will never ever recommend Groupon to anyone to deal with As a business owner, I was helping a lady who was renting a room in my salon & spa as a self-employed esthetician. I was the person who signed the agreements with Groupon for this lady (her name is Kim), when Kim showed unprofessional behavior in my business such as using cheap products on clients, no job-quality, disrespecting her clients appointments, not following the safety standards & regulations, trying to drag my clients to her home and many more reasons, and after 5 warnings I fired her out of my business. I contacted the account's manager Abby at Groupon to remove my business address as she is STILL using my business address which causes my many problems with clients coming and calling my business; but the account manager Abby was delaying removing my address from the live deals until she gets Kim a special approval for in-home services as Groupon's policy doesn't allow Kim to launch any deal to be served at her home. I called groupon trying to get hold of Abby's manager to help me out in this, I've spoken with 2 guys and after they talked with Abby about my call; the last guy told me "you have to talk to Abby and if she decided to give you her manager's contact info that would be up to her!!" I've been receiving too many complains about Kim as she is refusing to honor the vouchers were purchased by those clients; which is causing my business a bad reputation!! Abby doesn't care, nor Kim does. I'm going to file a lawsuit against Groupon for using my company's address without my permission; and for not responding to my request to stop the deals as I'm the agreement signer.”

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Posted 8 years ago

“The delivery of the goods (purchased through Groupon voucher) was timely and in the expected conditions. I was very happy with being able to try something quite expensive (meal boxes delivered to your house) for an affordable price thanks to a Groupon voucher.”

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Posted 8 years ago

“Daughter bought a 7 day trip to Dominican Republic because it said almost sold out. When we looked at the flights,they were in the middle of the night. So, she tried to cancel. She is being charged a fee and cannot recover her 1800.00 for 10 days. Now,she cannot book another trip with better flight times.It is too dNgerous to drive that late at night. Bad advertising. Bad response by foreigners who cannot speak proper English. Bad return policy. Bad company.”

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Posted 8 years ago

“Good value products an wonderful customer service”

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Posted 8 years ago

“There is so many offers and deals, such a gd site.”

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Posted 8 years ago

“Have made 2 purchase from group on. Good prices, quick delivery. Only issue is there is a lot on offer and when you look at item and return to the main list you lose where you are and have start from the beginning. V frustrating!!”

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Posted 8 years ago

“Their prices are very good and the delivery is also prompt and as promised”

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Posted 8 years ago

“chirpy chirpy cheep cheep”

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Posted 8 years ago

“Wish I'd noticed the surcharges in the small print. It's more than doubled the cost of the deal. Have to say I'm feeling a bit ripped off. My only choice was to pay up or lose the voucher.”

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Posted 8 years ago

“items from groupon came very fast, website very easy to use and make payment items are as stated, very good value for money”

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Posted 8 years ago

“I have purchased quite a few goods in groupon and most of them have been good value for money but the best items are the hotel deals they're super & have had a few wonderful breaks away because of them.”

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Posted 8 years ago

“Good priced deals with any issues you may have”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“Very cheap super fast delivery service, I would advise anyone to check Groupon prices before buying from other sites or stores.”

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Posted 8 years ago

“I was having a problem with downloading a wowcher. on line help was excellent and very efficient”

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Posted 8 years ago

“Variety of offers posted.”

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Posted 8 years ago

“I bought a Groupon "local deal" for a store that's a national chain. By the time I tried to use it, I found it was only usable in 2 locations, 3,000 miles away from me. It's true the page I bought it from listed those two locations, showing them on a map, but I presumed the map was showing just that area for some reason, and any store in the chain would accept the Groupon. The Groupon page even included a link to the chain's website, which had a "find local store" option which listed stores near me. I wasted at least an hour of my time figuring out my coupon was useless after going to two local chains who didn't know anything about the Groupon, so didn't honor it. When I emailed Groupon about this, we went back and forth many times -- their first 3 or 4 replies did not refer to any specific details in my email at all, but just gave generic "we can't issue refunds" language. When someone did finally answer my specific question, they didn't acknowledge the misleading nature of the sales page, and didn't offer any explanation as to why I should have been shown a "local services" deal that was not usable in my area. They refuse to budge, I wasted my time and had to pay more for the services I needed because of that wasted time, and I still have a Groupon I cannot use. Be VERY CAREFUL when dealing with this company, they seem to have little regard for their customers. When even a small effort to make things right would have been appreciated, I got NOTHING.”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,157 reviews