Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for your money and plenty of items to choose from.”

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Posted 8 years ago

“I ORDERED ONE ITEM. I WAS SENT, AND WAS CHARGED, FOR TWO. THE ITEM WAS A FINAL SALE, SO I AM NOT ABLE TO RETURN OR BE REFUNDED FOR THE SECOND ITEM WHICH I DID NOT ORDER. I'VE ORDERED FROM GROUPON MANY TIMES, AND USUALLY I HAVE NO COMPLAINTS. HOWEVER, THERE HAVE BEEN OTHER TIMES WHEN I HAVE BEEN VERY DISAPPOINTED IN A PRODUCT AND IN CUSTOMER SERVICE. THEY DEFINITELY DO NOT TRY TO RECTIFY THE PROBLEM.”

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Posted 8 years ago

“I received an item that was damaged. I was unable to contact Groupon. None of the phone numbers listed were working numbers. I finally was able to put in a ticket requesting a return label. After several days and no response, I contacted my credit card bank and put in a dispute on the charge. Because the bank, too, was unable to contact Groupon, they were sympathetic to my frustrations and they issued me a credit. In the end, I was able to contact the company that shipped the item and they issued me a return label.”

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Posted 8 years ago

“Groupon is a vile company. They do not have a secure website. I have had my account hacked twice with them and money stolen off my credit cards. Trying to get this company to realize what happened is a nightmare and they take no responsibility when it's their website that was hacked. Its next to impossible to get your money back. The latest flub with them is they charged me for 2 groupons. Again their fault. There is no customer service number, you have to do live chat or request that someone call you back w/in 30-60 min. I did both. Chat just flat out told me no, sorry, outside of the 3 day window, even when I explained, why would I check my account to see if you charged me twice???? I would only go on when I needed to print out my voucher......Hello! so, I then requested a callback. A dumb woman called me back only to make excuse after excuse as to why groupon is wonderful and they are very secure and the best online merchant and everyone want to be them. ummm, no! so, she wouldn't issue my refund either. I then escalated to a manager and she told me that's fine but, her manager wont give me a refund either because it's out of the 3 day period. This was THEIR fault and they treat you as the criminal. So, I insisted on talking to the manager. I waited 10 minutes and finally hung up. The mgr called me back a few minutes later only to be very threatening and volatile on the phone with me. He (Trevor) started off with a horrible attitude and when I tried to explain my issue and that it was their mistake, he started talking over me and yelling at me and saying it was my fault that it happened, not theirs. When he started yelling at me, I just hung up on him. I have never in my life experienced customer service like this and never ever have I been yelled at by a manager that I've escalated my issue to. This trevor guy should be fired. But, it's groupon and considering the company that it is, they probably promote that behavior. Never will I do business with them again!”

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Posted 8 years ago

“I have ordered from groupon for a few years now and I'm always happy with the standard”

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Posted 8 years ago

“cut price goods and low postage and prompt delivery”

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Posted 8 years ago

“I had a problem with a faulty hosepipe. I used the online chat to discuss my options. I was going to return it but then was told I couod have a full refund. No fuss easily resolved great customer service.”

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Posted 8 years ago

“I was pleased with website and their service and speedy delivery.”

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Posted 8 years ago

“What a horrible experience I will never ever recommend Groupon to anyone to deal with As a business owner, I was helping a lady who was renting a room in my salon & spa as a self-employed esthetician. I was the person who signed the agreements with Groupon for this lady (her name is Kim), when Kim showed unprofessional behavior in my business such as using cheap products on clients, no job-quality, disrespecting her clients appointments, not following the safety standards & regulations, trying to drag my clients to her home and many more reasons, and after 5 warnings I fired her out of my business. I contacted the account's manager Abby at Groupon to remove my business address as she is STILL using my business address which causes my many problems with clients coming and calling my business; but the account manager Abby was delaying removing my address from the live deals until she gets Kim a special approval for in-home services as Groupon's policy doesn't allow Kim to launch any deal to be served at her home. I called groupon trying to get hold of Abby's manager to help me out in this, I've spoken with 2 guys and after they talked with Abby about my call; the last guy told me "you have to talk to Abby and if she decided to give you her manager's contact info that would be up to her!!" I've been receiving too many complains about Kim as she is refusing to honor the vouchers were purchased by those clients; which is causing my business a bad reputation!! Abby doesn't care, nor Kim does. I'm going to file a lawsuit against Groupon for using my company's address without my permission; and for not responding to my request to stop the deals as I'm the agreement signer.”

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Posted 8 years ago

“The delivery of the goods (purchased through Groupon voucher) was timely and in the expected conditions. I was very happy with being able to try something quite expensive (meal boxes delivered to your house) for an affordable price thanks to a Groupon voucher.”

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Posted 8 years ago

“Daughter bought a 7 day trip to Dominican Republic because it said almost sold out. When we looked at the flights,they were in the middle of the night. So, she tried to cancel. She is being charged a fee and cannot recover her 1800.00 for 10 days. Now,she cannot book another trip with better flight times.It is too dNgerous to drive that late at night. Bad advertising. Bad response by foreigners who cannot speak proper English. Bad return policy. Bad company.”

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Posted 8 years ago

“Good value products an wonderful customer service”

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Posted 8 years ago

“There is so many offers and deals, such a gd site.”

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Posted 8 years ago

“Have made 2 purchase from group on. Good prices, quick delivery. Only issue is there is a lot on offer and when you look at item and return to the main list you lose where you are and have start from the beginning. V frustrating!!”

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Posted 8 years ago

“Their prices are very good and the delivery is also prompt and as promised”

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Posted 8 years ago

“chirpy chirpy cheep cheep”

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Posted 8 years ago

“Wish I'd noticed the surcharges in the small print. It's more than doubled the cost of the deal. Have to say I'm feeling a bit ripped off. My only choice was to pay up or lose the voucher.”

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Posted 8 years ago

“items from groupon came very fast, website very easy to use and make payment items are as stated, very good value for money”

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Posted 8 years ago

“I have purchased quite a few goods in groupon and most of them have been good value for money but the best items are the hotel deals they're super & have had a few wonderful breaks away because of them.”

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Posted 8 years ago

“Good priced deals with any issues you may have”

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Posted 8 years ago

Groupon is rated 2.0 based on 1,162 reviews