Groupon Reviews

2.0 Rating 1,138 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,138 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Anonymous
Anonymous  // 01/01/2019
I had not ordered in quite some time and I now I remember why. I was placing an order that would be delivered before Christmas and they asked for a card verification, which I did. We moved a few months ago so I knew I had to change the address. As I went to do that, it said that the order was placed but being shipped to the old address! Immediately, I tried to contact someone which has always been difficult and now it’s worse. I spoke to someone through chat and she asked for my address and said she would try and take care of it. I followed up with that with an email and requested a phone call. I get an email today, saying my order will be shipped soon. To the old address!!! I have sent an email again this morning and all I can do is wait.
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Posted 3 years ago
Make sure you know and read everything about trade in deals and groupon bucks before you make any kind of purchase on groupon. Their customer service is very bad, they dont have any warnings on the website before you make trade ins and groupon bucks is the worst. They do not refund it back to credit card, even within 15 days. Their customer service is not helpful. I had a horrible experience recently where they refused to credit my 300 dollars back to my credit card.
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Posted 3 years ago
In the past I have had used Groupon exclusively for massages and had no problems using them before they expired. Covid 19 crisis is affecting my ability to use my Groupons before they expire due to several massage therapists going out of business, or just not wanting to honor the Groupon Certificates. Also, I am unable to file my complaint with Groupon, as they have disabled the customer service email address. I have written several times and the message comes back that the email address is no longer available. I also tried leaving messages with Groupon Corporate and they do nothing for me. I am posting this review as a warning to consumers who buy massages through Groupon. In particular Monica at Body Basics Massage in San Diego will not return my phone calls to set up an appointment.
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Posted 3 years ago
Don't buy from Groupon! I had a terrible experience. I ordered a massage from Happy Mama's Place in Plains, Pa. When I tried to schedule my appt, no on answered the phone. I left messages, but didn't hear from them. So then, I requested a refund from Groupon. They refused to give me my money back, but gave me credit instead. So then, I bought 4 shirts from groupon to use the credit. I put the order in all together and the total was just under the credit amount. Then I saw that my credit card was charged $40. When I tried to call groupon, they couldnt be reached because of covid. The site stated that they are only responding to emails. So then I emailed them. They told me I would need to email the vendor. When I got in touch with them, they said they charged me $9.99 shipping for each shirt separately, totally $40! The shipping charges were not disclosed to me at the time of purchase. Also, I never received the shirts! It's been a few weeks and I'm still waiting for them. It is a terrible site with horrific customer service. Would not recommend purchasing from them.
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Posted 3 years ago
Groupon is filled with predatory like businesses. They solicit businesses that would normally get no business. The business portrays like you’re getting a deal when in fact you’re paying full price and some.
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Posted 3 years ago
Item received today and was nothing like I ordered, cheap quality and was a t-shirt not a jumper for £15.99 I'm disgusted with it, it was a Christmas present but I know the person would not wear it so very disappointed Both my husband and myself have deleted the app Never Again Beware of what you order
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Posted 3 years ago
Item was not delivered within the promised timeframe. I had to chase Groupon multiple times. The first customer service chat advisor was particularly unhelpful; Not bothered with helping me , trying to rush to end the chat. Did not bother checking that the item had not even been dispatched by the supplier and just lied saying that item will be delivered the next day! The status had not changed for the order in 7 days! Eventually the order was cancelled by groupon after keeping my money for 10 days. Terrible experience and poor customer service. Won’t be taking my custom back to these. Avoid them!
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Posted 3 years ago
Groupon are nothing but scammers I bought a course from their site, the next things I noticed was that they started stealing money from my account without any transaction with them. Groupon you are nothing but scammers, thieves, evil peoples.
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Posted 3 years ago
I purchased a large size male shirt for my husband after taking his measurements and using the Groupon sizing chart. I am a size 8 female and the shirt fits me! The shirt is equivalent to a size 8 female size. The shirt is made in China and I cannot get a refund from Groupon. Very poor customer service from people based overseas and poor quality products (once again from overseas).
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Posted 3 years ago
The absolute worst company to work with from a business perspective- they took 1/2 of any money that came in on my campaign (that I agreed to) BUT, then turned around and false reported my income to the IRS 3 years later and now they (IRS) are coming after me for money Groupon made off my campaign! 2017 my campaign made over $40,000 and I was paid slightly over $15,000 and got hit with a tax bill and owe taxes on the 40,000 that equalled about $11,000! I about died! I called them specifically after the end of the year how to claim this as income and was told they won’t 1099 anything over $20,000 they never sent me anything!! But told IRS differently and now I have to redo all my taxes and pay!! I prayNO one ever goes through this - NEVER advertise with this company!!!!
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Posted 3 years ago
restaurant out of buisness Bought a groupon for a restaurant only to learn later it was out of buisness. Groupon does not have any customer service to contact to issue a refund nor to report this fraud.
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Posted 3 years ago
Easy website to use if you are spending money but a nightmare when trying to redeem a gift voucher you have been sent. NEVER WILL USE THIS COMPANY AGAIN. THERE ARE MUCH BETTER OUT THERE. PLEASE AVOID!!!!
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Posted 3 years ago
Very poor customer service. I bought a cinema voucher before the covid pandemic and couldn’t use it because of the restrictions, so asked to extend the expired date but they refused. They didn’t even let You call them and they close their lines.
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Posted 3 years ago
I had bought a paid for a groupon, the vendor would not honor it, I cancelled within the 72 hours, followed their policy, the website would not let me cancel it! I could not get a response from Customer Service by phone or email. I had contacted the vendor and he wasn't paid either, which is why he's not accepting them anymore. I received a letter indicating a credit, but in looking at my account, it's like I have never purchased it at all! I see many others have been scammed and I think we should all get together and file for our monies. Mine is $100, but I really need it, besides the principal of what they are doing!! Nor will my document upload in jpg form !! ??? PS Zero wasn't available
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Posted 3 years ago
You must be very careful when buying on this website, they robbed me, no one responds, they just send you from one website to another and your money is lost, they are thieves
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Posted 3 years ago
Worst experience ever!!!!!!! I joined at a merchant and they completely ripped us off! The communication is shocking and extremely unprofessional. We did hundreds of dollars of services and only received $40. Don’t waist your time or heartache even trying to sort it out. Worst company ever!!!!!!! I would give them a much lower rating if I could.
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Posted 3 years ago
website was not user friendly, no customer service, cannot speak to a live person, long lead times, products were incorrectly and did not perform as listed, returns process is a nightmare. etc......
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Posted 3 years ago
I paid for a coupon, booked my appointment for 24hr after I paid for the coupon only to be sent an email saying I've been refunded! I paid $159.00 money was taken from my account but won't receive my money back from 5 to 10 days!!! Absolute joke! I didn't ask for a refund but was told via chat that an expert will contact in 3days with an answer as to why my coupon was cancelled and why they still have my money!!! NEVER AGAIN WILL I BUY FROM THIS COMPANY!
Groupon 1 star review on 30th October 2020
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Posted 3 years ago
Groupon has the worst customer service that i have ever encounter in my whole life! They dont call the customer they want you to email or live chat back and forth to get a refund or exchange! I got dooped by this company or whatever you wanna call it. I advise people just to book or buy somewhere else than this! Will never ever use this again and warn people about it! Save your time and headache!
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Posted 3 years ago
The customer service is non existent. I have been a customer for many years and have become very dissatisfied with them so stopped ordering. Unfortunately I decided to give them another chance but the website crashed while ordering. The items weren't in my account so I reordered...5mims all the items turned up in my account. I contacted customer service immediately and was told I'd get a refund. Next thing I get an email saying I would get groupon credits instead, I sent a reply saying that wasnt acceptable and had no response. I contacted customer service the next morning and was told the items were ALL out for delivery and I could return them for groupon credit once they arrived. How dare you keep my money!! Customer service is a joke!! I will never, ever order anything from you again.
Groupon 1 star review on 22nd October 2020
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Posted 3 years ago
Groupon is rated 2.0 based on 1,138 reviews