Groupon Reviews

2.0 Rating 1,139 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,139 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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Groupon 1 star review on 5th July 2022
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32
Anonymous
Anonymous  // 01/01/2019
Very bad - they never sent my items and sent them to a old address- which on groupon they claim refunded which I did not get besides that PayPal wasn’t helpful either - now am taking out a legal consumer dispute - I paid for items I did not get - advise be aware when buying anything from them
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Posted 3 years ago
I will never use Groupon again. Got ripped off when the event was cancelled and kept going in circles trying to get a refund online. There is no contact number that I could find to call, so lost my $50 bucks. If I could give zero stars, I would do that!
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Posted 3 years ago
I bought medical face masks and have found that more then half are unusable; the elastic for behind the ear is broken. Waste of money, plus potentially and medically dangerous during this pandemic
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Posted 3 years ago
Frick me once, its your fault, Frick me twice its my fault. If things go normal, product is delivered within a "reasonable" amount of time, then Groupon is just fine. Now for the past few months I have been caught in the Groupon refund nightmare. Product never arrived, had at least 5 different support contacts. Just wanted refund. They dont do that, they add "Bucks" to an email account I never set up, purchased as guest with an email account and that's where they dropped the "Bucks" Problem went really sideways when I would not put a credit card on the account they put the bucks in. Made me agree to all these "conditions via email, finally after doing all they asked I saw the bucks appear. So now I have these Bucks and stupid me, ordered replacement product--- And... nothing has arrived, here we go again, its now totally my fault. Never again...
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Posted 3 years ago
One of the worst companies I ever ordered from, haven't received my parcel and just keep fobbing me off.
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Posted 3 years ago
The worst company I have ever had dealing with. Sold us a vowcher cancelled by the seller. we contacted the seller who advised they have told groupon to stop selling this vowcher as ther are over subscribed. Woprdt customer service I have ever come across, completely ignorant of customer care, and oblivious to the fact that this was a cancellation by the seller and refused to give us a refund, pretty much saying that the credit was as good as we was going to get. They then asked that we contact ther reseller and get them to confirm to groupon that they cancelled the vowcher, so that we could then email groupon to confirm this. SO BEWARE, you may have to do all the donkey work to get a refund as Groupon do not want to confirm that their sellers a valid or are actually offering the product groupon are selling. This has still not been resolved. Their resolutions team should just be called the fob you off team which to be honest If I ran the company, thats what I would want them to do.
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Posted 3 years ago
They have a refund option if you don’t open your coupon. I refunded three different things and that something else because I found a better deal. They never refunded my money they tried to say it was good for Groupon purchase’s only...Basically without stating anything anywhere they were telling me that they would only do an exchange for my $600. I had to go through hell to get them to refund my money. And I looked today and can’t find anywhere easily to locate any type of Groupon bucks in my account. Please be very careful when you get refunds to make sure it reflects on your statement at your bank. They are very shifty and shady.
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Posted 3 years ago
Groupon is Great UNTIL you need to actually talk to an agent., but you cant get through. I've been dealing with this for over 3 weeks trying to get a refund/exchange for a "Hair Salon" deal. I didn't realize that the hairdresser is the same one that I had an issue with in the past and don't want to have her again. I want an exchange or a refund. You try to talk to anyone, but they won't let you. It's ridiculous. I am a repeat customer and I don't recommend buying any local deal from them...(as in "hair services etc.) Hopefully, other people have had better luck! AS OF TODAY 7/30/2020. I STILL DONT HAVE A REFUND OR A RESPONSE FROM GROUPON.
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Posted 3 years ago
I am trying to get deals I've lost due to lockdown ie 4 x cocktails for one up .3 deals for Chippy doon the lane and refund for 3 rugs I returned ...I am a 78 year old disabled pensioner and had to self isolate for 14 weeks ..please assist me
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Posted 3 years ago
I ordered from Groupon in May of 2020 and have not received my purchase as of 7/2020. Groupon want me to purchase something else. I want my money back and they refuse to give it back. When they withdrew the money from my account, they did not tell me if not in stock you will not get your money back. I would have not purchased anything knowing I can not get my money back. Why are they taking advantage of consumers? You can not talk to anyone, emails take days for a respond. Groupon is a fraud with taking consumers hard earned money.
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Posted 3 years ago
This is the worst company I have deal with! They have no real reprecentatives, their ticketing system is self resoving without providing solution. I DO NOt recomend doing any bussiness with them. Total fraud! Will sell your goods and you will never see your money!!
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Posted 3 years ago
I placed an order with Groupon which didn’t arrive but DHL sent me a text saying parcel delivered, sons at home & say nothing has artived. Over a week now & Groupon are making excuses for not refunding me. The latest is for my card details which I can see clearly on my account but they keep insisting that it’s not there and I need to put it on. What are they up to, what’s wrong with the card I have given you Groupon or is there not enough money on it for you to scam me? Don’t trust Groupon they’re a bunch of crooks.
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Posted 3 years ago
This is the most shitty and con online company. the Groupon select is the biggest scam in its period. Do not sign up for it for its shitty offers and you'll have to do a theseis on finding a way to cancel the shitty membership. Shame on you Groupon
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Posted 3 years ago
I requested a refund on item mistakingly ordered within minutes and was told refund had expired,very discusted with service,will not recommend to anyone a rip-off!😣
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Posted 3 years ago
Groupon gets no stars from me. I only put the 1 star because,in order to do the review I have to rate you. I did not pay you in groupon buck, I want my money back. How dare you issue me groupon buck for items that I paid my ard earned money for The 2 massages was cancel by you on 7/15/20 by not me . The entire world s affected by covid-19. I have not worked since 3/13/20 and me buying those massages was for peace. Then I order flower for my mom's birthday on 7/10/20 for 7/12/20. The flowers never came. The flower company has issued a full refund of the extra money that I paid. But groupon is issuing nothing. Groupon should be a shame. They when I reach out to customer service, no one is available because of covid-19.Well I have nothing but time and will email/ skype/text/snapchat/facebook the world and vent about groupon until I get my money. I will also sue.
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Posted 3 years ago
GROUPON IS A HUGE SCAM THAT PROMOTES CONPANIES THAT FRAUDULENTLY USE YOUR VISA CARD FOR UNAUTHORIZED PURCHASES!!!BEWARE OF THE GROUPON SCAM!!!!
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Posted 3 years ago
Appauling customer service! When l contacted Groupon re several vouchers that had expired during lockdown, l was offered credits. Only after accepting, did l realise that l had been charged, without any prior notice! Only Groupon could benefit from Covid 19!
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Posted 3 years ago
I ordered an item and was told on two occasions that it would definitely arrive. When I contacted customer services to determine what had happened one employee was very rude, the others did not provide me with any information, just ultimatums. It’s now over a month since I placed my order. In these difficult times, with remote working, I understand that it may be tricky for businesses however honesty and transparency would be a far better option to build customer relations.
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Posted 3 years ago
They have sent me the wrong item and Impossible to contact anyone there! I have clicked on for a refund & to send it back but it says I’m not eligible as it’s too late to send back! But I have just received it! I wish I had read all the reviews first. I will never use Groupon again! What you order is not necessarily what you get. Extremely disappointed!
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Posted 3 years ago
It sucks small business merchants till you bleed, especially during covin-19 period. shame.I am happy finally I stopped having business with it.
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Posted 3 years ago
Groupon is rated 2.0 based on 1,139 reviews