Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Customer Support is an honest to god shamble, their business model is based on false stock advertisement to lock you in a credit BS pyramid scheme. Only use paypal as I am guaranteeing you a refund in the future if you use this service. P.S. I am taking a time out of my busy day to give them a scolding on EVERY review website.”

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Posted 5 years ago

“DO NOT USE GROUON. They refused to give me a refund for a service that was canceled by the company themselves, despite me asking for a refund the day after I purchased it and their policy of a guaranteed refund if requested within 3 days of purchase. This was a $300 purchase. Their reasoning is so that you can "support local businesses" instead of receiving a refund. This is interesting because individuals cannot support businesses if they themselves do not have money for luxury. Your money is better off being spent with the company themselves. Many times the companies will honor groupon prices if you purchase directly through them instead.”

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Posted 5 years ago

“They will not refund my money as items came broken and gave me “Groupon bucks” I have asked over 100000 times for them to put that money into my account and they keep avoiding it, and finding excuses , it’s getting a joke now”

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Posted 5 years ago

“I purchased a deal for brunch at Sign of the Whale which cost $30.73 and THE RESTAURANT IS PERMANENTLY CLOSED and I can't use the Groupon through no fault of my own and Groupon wants to offer me $30.73 in GROUPON BUCKS and I requested a REFUND IN THE FORM OF ORIGINAL PAYMENT. WHY IS GROUPON STILL SELLING DEALS FOR THIS RESTAURANT AND ITS CLOSED.”

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Posted 5 years ago

“Dealing More than 20 days to get my money back, from some return, they received the product on June 5, and still waiting for my money on top there's no way to contact by phone costumer service only via chat. And literary they do nothing. Be aware of this company They are Scheme. No profesionales and products has no quality. No use this app anymore after few year using it.”

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Posted 5 years ago

“I would like to give a zero star on Groupon. Place my order and after more than a week, it is still in process, and they charge my credit card already. So that they can use my money while the item is not shipped. I have read lot this kind scam before. They are simply use the customer's money and who knows whether they have the item or not. The worst thing, they offer refund Groupon bucks rather than credit back to credit card. I smell a scammer here.”

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Posted 5 years ago

“If i could give 0 stars, I would. I ordered an item from Groupon 3 weeks ago and it has yet to ship. They won’t send it and refuse to give my money back. Don’t buy from them!”

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Posted 5 years ago

“I can't stand Groupon. I ordered a phone that had a number of issues. This whole complaint is long winded and there's so many side stories as well but the point is that Groupon was far from helpful. Three weeks of begging and pleading (via chat/email because they hide and talking on the phone is not an option) and trying to fix the issue, on my end only because they were far from helpful, the problem still exists and all they can offer is 50 buddy bucks that come with their own set of rules. Cool. Glad I spent hundreds of dollars on a phone that I've yet to receive. I'll never use this service again. It would be one thing if a mistake was made and then fixed but they refuse to help or even acknowledge the mistake made on their end and have shown zero interest in fixing the problem they caused.”

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Posted 5 years ago

“THIEVES! They took money from my account when I was not on the site. Customer service never replied to me.”

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Posted 5 years ago

“THIEVES! THEY TOOK MONEY OUT OF MY ACCOUNT WHEN I DID NOT CONFIRM A PURCHASE.”

Helpful Report

Posted 5 years ago

“THIEVES! THEY TOOK MONEY OUT OF MY ACCOUNT WHEN I DID NOT CONFIRM A PURCHASE.”

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Posted 5 years ago

“I ordered an item from Groupon a couple of months ago, which I was informed may have a delay in delivery due to the Covid-19 epidemic. It never arrived. Upon chasing it up a month or so later I was informed that Groupon did not know it's whereabouts as it had 'been too long' and therefore could not refund me or otherwise resolve the issue. Outrageous really, luckily it wasn't anything significantly expensive, I won't be ordering from them again.”

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Posted 5 years ago

“About 7:00 I pulled up my Burger time Groupon to make sure I could find it. I did, then 10 minutes later when I was leaving I looked at it and it said it had been redeemed at 7:05. I called Burger time and they said I had to contact Groupon. I spent 15 minutes going in circles on their website trying to find a way to contact them, but couldn't.”

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Posted 5 years ago

“I spent $244 and they give me Groupon Bucks??? I used currency and they give me fake money in return. I can’t spend that much on this website. Very angry, I feel completely ripped off. Won’t be using this site ever again no matter how cheap it is!”

Helpful Report

Posted 5 years ago

“Ordered an outdoor prep station on May 25. Charges went through immediately. I got an email on Jun 3 saying be patient, shipping delay due to COVID. Did online chat 6/15. Finally admitted item not in stock but due to new COVID POLICY can only give me bucks. Chatted quite a while asking to show me policy. Could not show me. You can not collect money and three weeks later tell me out of stock and only offer me bucks. This was not due to me cancelling. Shame on Groupon!!! How do they even get away with this.”

Helpful Report

Posted 5 years ago

“Horrible Customer Service - Not worth the risk! Due to COVID-19 two of the merchants I purchased vouchers from closed. They told me to get my money back from Groupon. When I asked for a refund from Groupon they would only give me my money back in Groupon credits. They stated it's because: 'While we understand that many merchants have temporarily closed, we want to show them that our customers will be there when they reopen.' Basically they are saying they are supporting their merchants over customers but the merchants I booked with aren't getting any of the money anyway. Also Groupon cannot just decide to do this - this is against there own terms and conditions (where they have to give you a refund in the original payment form if you cannot redeem your voucher) and is ILLEGAL because they are refusing to refund me for a service I paid for but cannot receive! They seem to think the Sales of Goods and Consumer Rights acts do not apply to them! I have had several live chats with them and they have not given me a valid reason why I cannot get my money back and they just keep closing the chats! I am now having to go to the consumer ombudsman to try and get my money back! You can get some good deals with them but I would honestly say it is not worth the risk if something goes wrong!”

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Posted 5 years ago

“I have used groupon for a few years now and have always been happy with my purchases. However just before the lockdown I could not order , the purchases would not go through . I got in touch with them they offered me a few solutions one of which did the trick .i was very happy with there customer service as they seemed genuinely concerned about my issues with the order.”

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Posted 5 years ago

“Prepared to wait a bit longer for oders to arrive. The last orders did not arrive and I had to insist on refunds and against my better judgment I ordered something else. My latest order still has not arrived. Hermes says it is waiting to receive the order.”

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Posted 5 years ago

“If I could give a -10 for customer service I would .I purchased a voucher for flowers and instead of $32.00 they charged my cc $78.00 plus the $15.00 for the Groupon voucher.When I called Groupon they said they would take care of it .So they gave me a $3.00 coupon .Wtf really You can keep your coupon.Will never buy from them again. There are alot more sites out there I can buy from.”

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Posted 5 years ago

“My delivery of face masks is missing all attempts to contact groupon have failed,says my order is wrong ,says my log in details are incorrect, cannot access live chat ,etc etc etc, come on groupon sort yourselves out you have taken my money and I would like my order please,”

Helpful Report

Posted 5 years ago

Groupon is rated 2.0 based on 1,157 reviews