Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Groupon for years and would previously have rated them highly. However, they have recently shown themselves to be very incompetent in many ways. At the end of July this year I purchased a voucher for a hair salon and used the Groupon booking tool to book and receive confirmation of my appointment. I turned up to my appointment at the confirmed time, 3 days after booking, to find the company closed. I know these are strange times, but I wouldn't have expected Groupon to be selling services that don't exist AND taking specific bookings and sending confirmations for it. The salon seemed to have been closed for several months so I really have no idea how/why Groupon were making bookings for them? I immediately wrote to let them know, and they appear to have removed the service from their listing. They informed me that they would refund me - albeit not taking into account the time I wasted by going into the city, the fuel/parking, and extreme disappointment over it as I was left to stand outside an empty salon, having been looking forward to this very much. What made it worse is that when I went to book a massage at a different salon (NOT a hair salon, and a salon with a totally different name, in a different town/county) which was going to be a birthday treat for myself, I discovered that Groupon had cancelled/refunded that and not the haircut voucher! (despite telling them the name of the salon that wasn't open and they can clearly see what I'd booked and had yet to claim). Over 3 weeks and numerous frustrating emails later, I am STILL waiting for the original refund for the non-service, and for the voucher that THEY cancelled for no reason to be reinstated. It's hard to believe that they still haven't sorted it out or responded to several of my emails, and I can't get over the sheer incompetence of it all. It is unfortunate that I will no longer be able to use them, as I did previously very much like Groupon but I can no longer trust them to check they are selling genuine services, or to get it right when there is an issue and they're refunding vouchers that shouldn't be refunded, which to me is incomprehensible. The last email I sent was to ask that they make the refunds back to my original payment card rather than their automatic transfer to a Groupon credit voucher that expires after 12 months - especially as these refunds are down to their ineptitude. I will never use again.”

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Posted 5 years ago

“I do not appreciate your costumer service. Rude snd impatient. Unflexibel when things go wrong. Your acceptance of the voucher process - are you sure- you can’t go back- process is ridiculous. Who on the world has time to figure out your system. And your deals ???? I rather pay full price than waiting for an availability for two weeks. I will delete the app.”

Helpful Report

Posted 5 years ago

“Items never received. Tracking says delivered, but nothing ever came to our house. Contacted Groupon with no response. When we moved to AZ I updated my profile with a new mailing address. As I now see everything got updated except the mailing address. When I made the order, I checked the box: Mailing Address same as billing address. The system auto filled the mailing address with the outdated information. The purchase must have been sent FL. I will be challenging the purchase with American Express.”

Helpful Report

Posted 5 years ago

“Very bad - they never sent my items and sent them to a old address- which on groupon they claim refunded which I did not get besides that PayPal wasn’t helpful either - now am taking out a legal consumer dispute - I paid for items I did not get - advise be aware when buying anything from them”

Helpful Report

Posted 5 years ago

“I will never use Groupon again. Got ripped off when the event was cancelled and kept going in circles trying to get a refund online. There is no contact number that I could find to call, so lost my $50 bucks. If I could give zero stars, I would do that!”

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Posted 5 years ago

“I bought medical face masks and have found that more then half are unusable; the elastic for behind the ear is broken. Waste of money, plus potentially and medically dangerous during this pandemic”

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Posted 5 years ago

“Frick me once, its your fault, Frick me twice its my fault. If things go normal, product is delivered within a "reasonable" amount of time, then Groupon is just fine. Now for the past few months I have been caught in the Groupon refund nightmare. Product never arrived, had at least 5 different support contacts. Just wanted refund. They dont do that, they add "Bucks" to an email account I never set up, purchased as guest with an email account and that's where they dropped the "Bucks" Problem went really sideways when I would not put a credit card on the account they put the bucks in. Made me agree to all these "conditions via email, finally after doing all they asked I saw the bucks appear. So now I have these Bucks and stupid me, ordered replacement product--- And... nothing has arrived, here we go again, its now totally my fault. Never again...”

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Posted 5 years ago

“One of the worst companies I ever ordered from, haven't received my parcel and just keep fobbing me off.”

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Posted 5 years ago

“The worst company I have ever had dealing with. Sold us a vowcher cancelled by the seller. we contacted the seller who advised they have told groupon to stop selling this vowcher as ther are over subscribed. Woprdt customer service I have ever come across, completely ignorant of customer care, and oblivious to the fact that this was a cancellation by the seller and refused to give us a refund, pretty much saying that the credit was as good as we was going to get. They then asked that we contact ther reseller and get them to confirm to groupon that they cancelled the vowcher, so that we could then email groupon to confirm this. SO BEWARE, you may have to do all the donkey work to get a refund as Groupon do not want to confirm that their sellers a valid or are actually offering the product groupon are selling. This has still not been resolved. Their resolutions team should just be called the fob you off team which to be honest If I ran the company, thats what I would want them to do.”

Helpful Report

Posted 5 years ago

“They have a refund option if you don’t open your coupon. I refunded three different things and that something else because I found a better deal. They never refunded my money they tried to say it was good for Groupon purchase’s only...Basically without stating anything anywhere they were telling me that they would only do an exchange for my $600. I had to go through hell to get them to refund my money. And I looked today and can’t find anywhere easily to locate any type of Groupon bucks in my account. Please be very careful when you get refunds to make sure it reflects on your statement at your bank. They are very shifty and shady.”

Helpful Report

Posted 5 years ago

“Groupon is Great UNTIL you need to actually talk to an agent., but you cant get through. I've been dealing with this for over 3 weeks trying to get a refund/exchange for a "Hair Salon" deal. I didn't realize that the hairdresser is the same one that I had an issue with in the past and don't want to have her again. I want an exchange or a refund. You try to talk to anyone, but they won't let you. It's ridiculous. I am a repeat customer and I don't recommend buying any local deal from them...(as in "hair services etc.) Hopefully, other people have had better luck! AS OF TODAY 7/30/2020. I STILL DONT HAVE A REFUND OR A RESPONSE FROM GROUPON.”

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Posted 5 years ago

“I am trying to get deals I've lost due to lockdown ie 4 x cocktails for one up .3 deals for Chippy doon the lane and refund for 3 rugs I returned ...I am a 78 year old disabled pensioner and had to self isolate for 14 weeks ..please assist me”

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Posted 5 years ago

“I ordered from Groupon in May of 2020 and have not received my purchase as of 7/2020. Groupon want me to purchase something else. I want my money back and they refuse to give it back. When they withdrew the money from my account, they did not tell me if not in stock you will not get your money back. I would have not purchased anything knowing I can not get my money back. Why are they taking advantage of consumers? You can not talk to anyone, emails take days for a respond. Groupon is a fraud with taking consumers hard earned money.”

Helpful Report

Posted 5 years ago

“This is the worst company I have deal with! They have no real reprecentatives, their ticketing system is self resoving without providing solution. I DO NOt recomend doing any bussiness with them. Total fraud! Will sell your goods and you will never see your money!!”

Helpful Report

Posted 5 years ago

“I placed an order with Groupon which didn’t arrive but DHL sent me a text saying parcel delivered, sons at home & say nothing has artived. Over a week now & Groupon are making excuses for not refunding me. The latest is for my card details which I can see clearly on my account but they keep insisting that it’s not there and I need to put it on. What are they up to, what’s wrong with the card I have given you Groupon or is there not enough money on it for you to scam me? Don’t trust Groupon they’re a bunch of crooks.”

Helpful Report

Posted 5 years ago

“This is the most shitty and con online company. the Groupon select is the biggest scam in its period. Do not sign up for it for its shitty offers and you'll have to do a theseis on finding a way to cancel the shitty membership. Shame on you Groupon”

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Posted 5 years ago

“I requested a refund on item mistakingly ordered within minutes and was told refund had expired,very discusted with service,will not recommend to anyone a rip-off!😣”

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Posted 5 years ago

“Groupon gets no stars from me. I only put the 1 star because,in order to do the review I have to rate you. I did not pay you in groupon buck, I want my money back. How dare you issue me groupon buck for items that I paid my ard earned money for The 2 massages was cancel by you on 7/15/20 by not me . The entire world s affected by covid-19. I have not worked since 3/13/20 and me buying those massages was for peace. Then I order flower for my mom's birthday on 7/10/20 for 7/12/20. The flowers never came. The flower company has issued a full refund of the extra money that I paid. But groupon is issuing nothing. Groupon should be a shame. They when I reach out to customer service, no one is available because of covid-19.Well I have nothing but time and will email/ skype/text/snapchat/facebook the world and vent about groupon until I get my money. I will also sue.”

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Posted 5 years ago

“GROUPON IS A HUGE SCAM THAT PROMOTES CONPANIES THAT FRAUDULENTLY USE YOUR VISA CARD FOR UNAUTHORIZED PURCHASES!!!BEWARE OF THE GROUPON SCAM!!!!”

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Posted 5 years ago

“Appauling customer service! When l contacted Groupon re several vouchers that had expired during lockdown, l was offered credits. Only after accepting, did l realise that l had been charged, without any prior notice! Only Groupon could benefit from Covid 19!”

Helpful Report

Posted 5 years ago

Groupon is rated 2.0 based on 1,162 reviews