“MARIE TORRES: Issue: Groupon Goods Return Policy
Order#: 1334281303
Deal concerned: gg-cm-professional-strength-hair-supplement-for-women
Line Item UUID: aa2282f6-6586-11ea-a8cd-0025909807da
Country Code: US
Hi I need this to be escalated to a manager due to the customer service representative not complying. Yesterday, 18March2020, I received two bottles of this Bosley product and both have a manufacturing date of July 2018 (see attached photos). According to good manufacturing practices in the US, supplements of this kind lose potency after 2 years which means the expiry is in in July 2020. There are 60 capsules in each bottle with the instructions to take 1 per day. This means if I started taking 1 per day yesterday, then I will be taking the pills from the 2nd bottle well into July 2020.
Today I was told by customer service representative named Naledi M. that she will not send me a replacement bottle due to the group on policy of no refunds for this type of product. I read the policy and it also states that if the product is defective, then it can be returned or replaced. I consider this to be defective because you can't sell a drug product that is going to be utilized (taken orally) if it is going to be expired during usage. The first bottle will just make it by the expiry date if taken as directed starting yesterday but the 2nd bottle will not.
This does not look good for you company do please let me know when you can send me a replacement for one bottle. thanks
Dalia M: Hi MARIE, thank you for contacting Groupon Customer Support.
MARIE TORRES: i sent a photo already through email
MARIE TORRES: i need this ecalated to management
MARIE TORRES: this is a safety issue
MARIE TORRES: the vendor also needs to stop sending this lot
Dalia M: let me transfer your chat to a supervisor
Dalia M: stay in the chat please
Dalia M: Thanks for contacting Groupon. Have a great day!
MARIE TORRES: ok
Nomfundo M: I'm going to do everything I can to help address your issue as soon as possible.
MARIE TORRES: ok
Nomfundo M: I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
MARIE TORRES: ok
MARIE TORRES: I am concerned as the 2nd bottle will be expiring during usage and that is not GMP
MARIE TORRES: this lot should not b sold at this time
MARIE TORRES: i sent photos through email
Nomfundo M: We won't be able to accept a return or exchange in this case.
Nomfundo M: Books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned.
MARIE TORRES: that is the robotic response i expected
MARIE TORRES: you just lost a customer”
“MARIE TORRES: Issue: Groupon Goods Return Policy
Order#: 1334281303
Deal concerned: gg-cm-professional-strength-hair-supplement-for-women
Line Item UUID: aa2282f6-6586-11ea-a8cd-0025909807da
Country Code: US
Hi I need this to be escalated to a manager due to the customer service representative not complying. Yesterday, 18March2020, I received two bottles of this Bosley product and both have a manufacturing date of July 2018 (see attached photos). According to good manufacturing practices in the US, supplements of this kind lose potency after 2 years which means the expiry is in in July 2020. There are 60 capsules in each bottle with the instructions to take 1 per day. This means if I started taking 1 per day yesterday, then I will be taking the pills from the 2nd bottle well into July 2020.
Today I was told by customer service representative named Naledi M. that she will not send me a replacement bottle due to the group on policy of no refunds for this type of product. I read the policy and it also states that if the product is defective, then it can be returned or replaced. I consider this to be defective because you can't sell a drug product that is going to be utilized (taken orally) if it is going to be expired during usage. The first bottle will just make it by the expiry date if taken as directed starting yesterday but the 2nd bottle will not.
This does not look good for you company do please let me know when you can send me a replacement for one bottle. thanks
Dalia M: Hi MARIE, thank you for contacting Groupon Customer Support.
MARIE TORRES: i sent a photo already through email
MARIE TORRES: i need this ecalated to management
MARIE TORRES: this is a safety issue
MARIE TORRES: the vendor also needs to stop sending this lot
Dalia M: let me transfer your chat to a supervisor
Dalia M: stay in the chat please
Dalia M: Thanks for contacting Groupon. Have a great day!
MARIE TORRES: ok
Nomfundo M: I'm going to do everything I can to help address your issue as soon as possible.
MARIE TORRES: ok
Nomfundo M: I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
MARIE TORRES: ok
MARIE TORRES: I am concerned as the 2nd bottle will be expiring during usage and that is not GMP
MARIE TORRES: this lot should not b sold at this time
MARIE TORRES: i sent photos through email
Nomfundo M: We won't be able to accept a return or exchange in this case.
Nomfundo M: Books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned.
MARIE TORRES: that is the robotic response i expected
MARIE TORRES: you just lost a customer”
“Do not order from Groupon. I at first purchased a voucher from them and was unable to use it due to various circumstances (travel, coronavirus), and I then told them that I had closed my credit card so I was unable to get the refund. I requested that they allow me to update my bank details, and they said no. I think this is unacceptable. They didn't even give me another option.”
“Beware, don't order items like toilet paper from Groupon as you probably will not receive them. I ordered from Groupon because I didn't want to be one of those people that are clearing the shelves in supermarkets. I ordered over a week ago and the order tracking only got as far as preparing to ship. I suspect they have been stolen and have asked Groupon to investigate but I don't hold out any hope of ever receiving them. I stopped using Groupon some time ago for similar reasons but decided to give them another go recently but of the 4 orders I have placed with them so far, I have only received two of those orders. So only a 50% success rate of actually receiving your order - disgraceful!”
“Please everyone do not buy anything on Groupon. Its not worth it. If you buy something from them, they will outomatiyly save your card number and charge you for something that you did not buy. They took over $1400 out of my account without my authorization and refuse to refund it. They did not even bother to email me the receipt. I was shocked when i saw the charge on my credit card statement. I asked them to give me Groupon's complain department phone number but they refused to give me. Can someone please provide me with Groupon's complaint department phone number? I need to call and talk to someone from the complain department.”
“Spoke on live chat about a refund that had not come through. They just said they would pass it on to a supervisor who who look at it. That was the 3rd time of me contacting them and no o-one has replied to my emails a week later. Terrible service.”
“There is no such thing as customer service. Everything is automated. Beyond frustrating. I would rather pay more money knowing if there's an issue with a product I can speak to a human being.”
“I ordered toilet paper as I could not find any in the shop promised 24 hours would find out a dispatch date they have taken my money out of my account it’s been a week I sent two emails they don’t even have the decency to reply I paid £32 reading the reviews I am worried now DONT BUY FROM THIS COMPANY”
“please everyone don't buy anything from Groupon. Do not put your credit card information on their website. Groupon took over $1400 out of my account with out my authorization and they are refusing to refund it. I have sent several emails asking them to refund the money back to my account and provide me with Groupon's complain department phone number but they refused to help me. This is so wrong.”
“Purchased a package for two at a gun range in Birmingham. Only to not recieve what I was buying, they took the money out my account(I have proof) I emailed customer support only to be told to do 100 things(to prove I bought it) and no solution was made..I'll NEVER attempt to do business with GROUPON again..me or my fraternity will never use this again.”
“Steer clear of this company!! They are disgraceful.
I booked tickets for the blast off tour on Groupon.
Groupon cancelled my tickets and didn't even tell me.
Luckily I checked my account to see that they had been cancelled. When speaking with customer service, they used the same standard replies for pretty much everything which was really annoying as I felt that they weren't even taking me seriously.
They wouldn't give me a reason why they cancelled my order and just said it could be a few reasons including bank etc. I phoned the bank and they told me that if I received an order number then it means that the payment went through so basically there are no excuses!
Stay well away. They are a horrible company and going on the previous reviews on here, everyone has had their bad experiences with them”
“Twice I have received emails from Groupon that gave me a code number so I would get $10.00 toward my purchase.
But when I selected something and entered the code, a message said the number was not eligible.
The code was G6C9K.
I did not see a disclaimer that the code was limited to certain offers.
This is annoying, misleading, disappointing and a turnoff.
Please explain this. The Chat does not work, the web address is bogus, and the "phone number" sends you back to the web, etc.
I have bought many items, but now that I have a complaint I can't get through.”
“We had an afternoon tea for two at lythe hill in haslemere. Really disappointing. Bread was hard round the edges. Scones were like bullets! Very poor selection of cakes. Tiny individual pot of jam between two of us looking around other people appeared to have far better than us. Better selection of cakes and better quality. Is it because we booked it on groupon that our quality was less! If so then this is not right! But this was how it seemed.”
“Had the most dreadful experience of this company and the customer service is truly rubbish. I'm truly astounded they're still in business. I would advise anyone to avoid this company at all costs.”
“I had three items ordered from my account and taken out of my bank. I didnt order these items and cancelled them right away.. I called the next day due to it was already late at night. The technician said I was getting refunded and be here in 7 to 10 business days... It's now passed the days said and I've only been refunded 2 items and talked to multiple people over chat and they end our conversation before it was done. Leaving me left frustrated.. now I still haven't received $101.89 back that was not authorized in the first place by me. I did telephone twice and live chat at least 5 times”
“I had bought a refurbished phone from Groupon 4 years ago. Now, when I went to port it, I came to know that the phone's lease by the earlier owner wasn't paid off! So, I couldn't port it. Groupon point blank refused to do anything about it, saying 4 years had elapsed. 4 years or not, it is Groupon's mistake! I would suggest, do not buy any Groupon goods, if you do not want to be robbed of your money!”
“Extremely difficult to get in touch with anyone if there is a problem. They really need to fix call center miscommunication issues. It's such a pain to deal with.”
