Name: Groupon
Rating: 1.96

“Groupon is so wrong on so man levels. Where do I begin??? They are very difficult to resolve any issues with. They say free returns, but then when you try to return something, there are times when now they say that this was a final sale, no returns. I would not buy something knowing that there was no return!!! I am now dealing with an exchange problem. Here...I ordered larger sizes for the shirts I purchased because the review said they run small. When they came, they were WAY TOO BIG. So I exchanged for 1X. I sent the shirts bk to Groupon. They sent me the "new size" but guess what. These shirts were both 2X, NOT 1X as I had requested. So, bk to the exchange right? Only thing is now they have the exchange button dithered on these items. So I hit refund on the first shirt to start the process. Later on they say that they do not want the shirt back, but that they will credit my account in the way of groupon bucks. So now I go to the other shirt to start the same process as the previous shirt, right? No, this shirt they want back, saying they will give a refund in the original form. Fine right? No, Now they are saying they want both shirts sent bk, & that they had credited my account appropriately. But NO!!! There is still only $14 in my bucks and they just can not "get it"!!! It should be a total of $28 something if they want both shirts bk now!!! I am done with them!!! This is just ONE example of dealings with Groupon. Sorry so long, but do you understand what the problem is here??! Thanks if you've made it to the end!! 8~)”

Helpful Report

Posted 5 years ago

“Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Need help? Click here Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Need help? Click here”

Helpful Report

Posted 5 years ago

“One star is way too much for this disgusting vile company with zero customer services. No changes to their cancellation policy during this awful time. They don’t give a hoot about Covid19 and would rather see vulnerable customers attending a Spa ! How ???? Rather than reimburse monies It’s diabolical that a company of this magnitude can treat customers like this and as soon as I have used my Groupon credits which is apparently all I can have, I will be voting with with my feet. DO NOT TOUCH THIS COMPANY and if you are a company thinking of selling your services through them - DONT your reputation will be soiled forever !!”

Helpful Report

Posted 5 years ago

“Did live chat with customer service today and was told my $80 is non refundable because I didn't read the fine print and the offer said all sales final! Guess the company's guarantee that you get the amount you paid even if the groupon expires is not true. Also to add insult to injury the agent then closed the chat while I was writing a response. Avoid purchases from this company - I know I will never buy another item from them ever!”

Helpful Report

Posted 5 years ago

“POOR CUSTOMER SERVICE Agents have no knowledge of what is going on I am furious and waiting for a manager to get back to me Due to covid19 my reservation was canceled i do not an will not except my refund in groupon bucks i want my money”

Helpful Report

Posted 5 years ago

“STEER CLEAR a real scam company with no refund policy This company has no refund policy .They offer you Groupon coupons which are useless. There customer service department does not have any idea what customer service is. I suggest steer clear of buying ANY service from Groupon”

Helpful Report

Posted 5 years ago

“Symphonic queen concert cancelled in Glasgow. Refunded me in groupon credits I contacted them via online chat to explain I paid through PayPal and I want my refund through PayPal and they flatly refused.I EXPLIANED I HAVE BEEN MADE REDUNDANT AND AM.DESPERATE NEED OF CASH. DARIA P. THE CALL CENTRE AGENT REFERRED ME THE TERMS AND CONDITIONS AND SAID I CAN NOT GET A REFUND.Wheres the compassion Groupon. You should be ashamed of yourself.”

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Posted 5 years ago

“Ordered what I was led to believe that I had ordered a 12 pack of toilet rolls. I am furious they arrived today and are the size of a till roll tiny. Will never use Groupon again”

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Posted 5 years ago

“Company is a fraud my daughter and I made a purchase fir the same thing and due to COVID 19 tge event was cancelled. My daughter and I received an email from Groupon about refunds on 3/20. My daughter debit card was credited for for her purchase but when I tried mine on 3/30 I was forced feed groupon bucks and was told it was policy. False my daughters card was credited and I was give bucks that aI don't plan on using because I am done with groupon and wont be making any other purchases.”

Helpful Report

Posted 5 years ago

“One star is one too many for this company. I purchased a voucher for our friends to visit a company close by. Unfortunately due to Coronavirus they have had to self isolate, I informed groupon within the 14 day refund period and tried to get a refund, they have refused to give me my money back and have given me vouchers instead. In normal circumstances I would agree with this but we have a pandemic which is out of our control so goodness knows when I will be able to use the voucher and like most people are worrying about money so every penny counts!”

Helpful Report

Posted 5 years ago

“I purchased an outsunny Rattan furniture set and only received 1 box out of 3 required. The box was clearly labelled 1/3 yet only one box arrived. After realising this I contacted groupon and asked if the two missing boxes could be sent out as I only have 1 cushion and a few rattan corner pieces. I had no manual no tool pieces no tapered glass for the table and whatever else was missing. I sent in images as proof but was told the only option was to return the item we received to get a refund, however they are not accepting returns due to the coronavirus outbreak. They said we would have to wait until the outbreak had calmed and everything had returned to normal before they would accept this, for us to obtain a refund or for them to send us the rest of our purchase. All we asked is for the rest of our purchase and the two remaining boxes, however they would not compromise. We are now left with 1/3 of our purchase, £269 down and no way of Groupon looking to resolve this situation. When we are all going through tough times, and we just wanted some furniture to enjoy in our garden whilst in isolation and we can’t even do that. Disappointed and upset is an understatement.”

Helpful Report

Posted 5 years ago

“Placed an order via the British Airways shop site, which moves you over to the groupon website. Goods arrived late and the description was inaccurate. The chat line guy, first of all rushed me and then when I answered a question with a simple yes, to make sure I kept him online, he sarcastically replied “yes please”. I wanted to know why the Avios points from Groupon showed up as Sutton’s and the chat guy could not be of assistance because the advert on the BA site wasn’t Groupon. So if that’s the case why do Groupon bother to advertise on the BA site, because they must pay for the service, as BA will not provide the service free of charge”

Helpful Report

Posted 5 years ago

“Seriously Groupon, what terrible customer service. Our hotel is closed due to the pandemic and you will not refund my credit card? I don't want your Groupon Bucks, I want a refund!”

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Posted 5 years ago

“So back in January I purchased a Groupon specifically for my upcoming destination wedding ... a trip that is obviously cancelled now. On top of the heartbreaking reality that I’m losing my dream wedding, Groupon refuses to refund my purchase even tho the business is closed and won’t reopen before my wedding... I paid in cash but now am being offered groupon bucks as an alternative. This is a disgusting example of companies profiting off the losses of people due to COVID-19 Shame on you Groupon. You’ve lost a very good customer. I’ll never shop with you again and I’m sharing this experience all over social media. #GrouponFail”

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Posted 5 years ago

“This company is a fraud! Do not purchase anything! I purchased a computer and then I sent it back and now trying to get my money back for a month!!!”

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Posted 5 years ago

“Disgusting with all this Corona virus going around and odeons closed all over the UK they couldn't be bothered to extend people's vouchers and I lost money because of it, won't be using them again customer service was bad in my case”

Helpful Report

Posted 5 years ago

“Very poor customer service. While I appreciate it is a very difficult time at the moment groupon would fair better actually dealing with peoples problems rather than ignoring/postponing/dismissing them. Item was supposed to arrive 8 days ago, it has been at my local Hermes (urgh) depot since that day. I assume it’s been stolen seeing as it’s toilet paper. Despite numerous emails groupon will not contact my local depot to find out what the issue is and now they are ignoring me so I can’t get a refund. Hopefully enough of these negative reviews left in various places on the internet may actually get them to do something. Having used groupon for many years they will only be a last resort for me now, at least amazon are helpful.”

Helpful Report

Posted 5 years ago

“Poor customer service; multiple and stressful attempts from my side to solve my issue; literally being ignored... is the way to make things go away! Awful experience!”

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Posted 5 years ago

“I ordered an item before country lockdown. Customer chat ended by them because j asked for a refund I just keep bombarding them with emails I want my money back their customer service is appalling!”

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Posted 5 years ago

“Avoid Groupon at all costs. Unethical behaviour, refusal to provide refunds on non deliveries spouted by constant lies from the customer services. This site is getting bombarded with egative reviews everywhere”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Groupon Reviews