Login
Start Free Trial Are you a business? Click Here

GSFCarParts.com Reviews

4.5 Rating 57,571 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
7,444
 Metrics Info
4.5
Based on 57,571 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
G Forte
Verified Buyer
“I’ve tried to contact customer services numerous times to tell them they have sent the wrong parts but still no answer over a week after 1st contacted them and I’ve had to go and buy more parts from elsewhere to complete my MOT”
Helpful Report
Posted 7 months ago
C Loubser
Verified Buyer
“20 days later and my order has not arrived. Not 1 email or phone call has been answered. Shockingly bad service. I just want my money. I no longer need the product as I got it somewhere else, where it was actually delivered to me!!!”
Helpful Report
Posted 7 months ago
A Gorka
Verified Buyer
“I order parts online , oil filter bosch was not in stock ( but online I think was 3 available) and I need to pay £ extra for mann, when I came back home I wanted to replace the cabin filter and i realised I got a too big one that didn't fit my car! A lot waste of time and petrol”
Helpful Report
Posted 7 months ago
R Hammani
Verified Buyer
“Very bad experience I don't think they have anything to do with customer service. My car alternator was taken after entering the number plate. I was given a completely different part, not the same one I needed. After I placed my order online, upon my arrival, more than six people were looking at me. I waited for about ten minutes. I understand if the person was busy, but one of them was watching TikTok. I returned with the parts to change them because they are not the part and they are the ones responsible. He refused to return the refund and said that the mistake was theirs and that he would give me the appropriate part for 175 pounds with a discount. I was surprised after that that he did not give me the original part, but gave me the fake one. After installing the part, it did not fit my car. I returned for the third time with the part and was shocked that the manager told us to provide you with a refund because the part was installed in the car. I don't think he looked at the online data, which indicates that the part can be returned after sixty days if it does not fit the customer. Anyway, I was going to tell him that I went to the store twice and was given a part that has nothing to do with what I ordered and that Uber should be charged twice for a round trip of about 32 pounds. The important thing is that you please make sure of any cat before taking it and never take it from this store because it really exhausted me and the new piece is still in the car’s cabinet. If you want it for free, I will return it to you.”
Helpful Report
Posted 7 months ago
N Ford
Verified Buyer
“Wrong part supplied even with the cars registration being provided. And zero reply to any messages left on their chat function or reply to a direct message for almost a week!! Don’t worry GSF, Amazon did it properly and supplied the correct part the next day! Should have gone there first. I’m also sure that I will seriously struggle to get any kind of refund from them as the only response I had was to return it to the nearest store!!!! No, this needs to be posted back at No Additional Cost and a full refund including postage needs to be applied! DO NOT USE ABSOLUTELY ABYSMAL SERVICE, I WILL NOT BE USING AGAIN!!!”
Helpful Report
Posted 7 months ago
W Robinson
Verified Buyer
“I emailed about returning an item which was wrong no reply”
Helpful Report
Posted 7 months ago
C Caton
Verified Buyer
“Dreadful service, ordered pets on the 3rd Feb, nothing arrived, took until the 24th to actually speak to someone!”
Helpful Report
Posted 7 months ago
N Alongi
Verified Buyer
“one of the items ordered went missing, I reported iot back to GSF Carp Parts, its been 2 weeks and I have not had the item or a refund!!! Very very bad service”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“The battery was fine apart from the acid which had leaked out owing to it being delivered on its side. The plastic bag around the battery had captured some of the liquid but damage to the cardboard box showed that the leakage was not fully contained. The battery worked as expected.”
Helpful Report
Posted 7 months ago
B Ciobanu
Verified Buyer
“I collected the item,I see that on the box was written for Peugeot and Citroen ( I think) I asked the guy from the till and he told me that is ok, don't worry...after that my mechanic told me that is not good,is too big,,,,and he ordered another one 😡😡😡😡”
Helpful Report
Posted 7 months ago
D Richmond
Verified Buyer
“Ordered a battery. Delivered with broken handle and leaking fluid. Eventually managed to arrange for it to be collected the following week. They used Evri of course who said they turned up but did not. Still awaiting collection. So far not good experience. Still waiting for collection from evri 1 week later. If you need a battery don't buy from gsf. No quality control and bad delivery company. I am using a jump starter still. Not good.”
Helpful Report
Posted 7 months ago
M Readdin
Verified Buyer
“Battery arrived damaged waited weeks for replacement still not arrived and still not received refund”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Staff were rude, and unwelcoming and they gave me three wrong part which meant I had to tske a day off work to sort it out and refit”
Helpful Report
Posted 7 months ago
L Fernandes
Verified Buyer
“Returns process seems to ge designed to make it as difficult as possible to return items. What makes it worse is the part on the website recommended was the wrong part altogether.”
Helpful Report
Posted 7 months ago
K William
Verified Buyer
“Rubbish service for returns returned items on 15th and still waiting in the money to be credited back into my bank 11 days later 😡”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“I went to pick up the part, at the shop there was only 1 person serving someone with a big order. Lots of other staff were hanging around but nobody would serve me, I felt ignored, waited for 15 mins on my lunch break. Staff seemed quite rude to ignore me.”
Helpful Report
Posted 7 months ago
C Bolton
Verified Buyer
“Went out of my way to find the correct clutch for my car with all necessary info includig reg. I was sent the incorrect clutch which I was told to return to the nearest depot some distance away. Incorrect info as the store was reluctant to accept as it had not come from them Luckily I had printed info saying I was to take it to them GSF hides its return 'email' address and makes it difficult to contact them Hopefully now going to get my payment returned”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Order a part via your website. Your website said it was compatible with my car. Drove to collect part, drove home. Tried to fit the part and it is not compatible. Return part to warehouse, told the employee that the website is wrong. Employee said " yea that happens a lot". I would not use the company again.”
Helpful Report
Posted 7 months ago
G Boyce
Verified Buyer
“I ordered parts for a Astra j and got sent parts for a different car then I had to wait 5 day for a reply just to be told to take them to one of your shops”
Helpful Report
Posted 7 months ago
I Carlton
Verified Buyer
“Poor service, live chat and call center never answer. Email takes days if answer at all.”
Helpful Report
Posted 7 months ago
GSFCarParts.com is rated 4.5 based on 57,571 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request