GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,575 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GSF Swindon Branch I bought a car battery in May 2024 and unfortunately it has failed. I have checked the car and the alternator is charging at 14.2V and there is no significant parasytic drain (54 Milliamps) when the car is off. I took the battery back to the GSF store in Swindon where I originally purchased it. When I returned it they tested the battery and it failed but they said they needed to charge it overnight. They said they would let me know when it was ready but we need to move the car and my partner needs to use the car for work. So this morning when I was passing at about 10.00am I popped in. Their attitude was appalling and immediately got my back up! One of the staff told me that they would let me know when it was ready!! I know it doesn`t take that long to check a battery! It feels as though they are just being difficult and I don’t doubt I will now have to wait as long as they can drag it out for. I have been in customer facing roles most of my life and would never show the attitude I felt this morning. In the meantime my partner has to make alternative arrangements to travel the 14 miles to work and we can`t move the car. My advice buy your car parts elsewhere, you don`t need the attitude! Particularly when you have a problem.”

Helpful Report

Posted 8 months ago

“Very disappointed about stuff in Southampton north shop, despite coming in the time of opening hours they closed the door early and I was denied entrance and collecting my order. Because of that I have to rearrange a lot of things which have been very costly and on top of that lost my customer. So thank you very much gsf southampton north for being a f..... w.....!!!!”

Helpful Report

Posted 8 months ago

“Wrong part sent, despite many emails, messages, and phoning still not resolved - terrible service!”

Helpful Report

Posted 8 months ago

“Half of my order has not turned up and they won’t reply to my emails”

Helpful Report

Posted 8 months ago

“Parts ordered online were not available on collection day the next day I was given the wrong part and had to return it on the third day. Total of 3 visits and waste of time. Very bad and tense atmosphere between employees. One person at the till. Queue from the door”

Helpful Report

Posted 8 months ago

“I have placed an order they sent me a wrong one and I sent it back from 22nd of fen till now still haven't received my refund”

Helpful Report

Posted 8 months ago

“Paid for next day delivery came 2 days later resulting in me having to cancel my garage appointment and having to wait another 2 weeks for a slot to get it back in feel I paid £6 extra for more grief. Won't use again.”

Helpful Report

Posted 8 months ago

“Wont order on line again and impossible to get through to customer services even.. live customer service was out of service RUBBISH SERVIVE”

Helpful Report

Posted 8 months ago

“The part didn’t fit my car”

Helpful Report

Posted 8 months ago

“Over a week late, supposed to be delivered 2-3 working days, it took 7, customer service is terrible, couldn't speak to anyone just a Bot.”

Helpful Report

Posted 8 months ago

“Payed over 20 pound for next day delivery didn't receive it for a week an they gave me 5 pound back lol do not use this service”

Helpful Report

Posted 8 months ago

“Brought a coil spring your site said it was right for my van to find out it was wrong one? Wont be using you again”

Helpful Report

Posted 8 months ago

“Second online order , first took a few weeks , second delivery only 2 of the 7 items delivered, customer service stated it was sent out in 2 seperate deliveries and that the system stated completed, but i am still missing 3/4 of the order.”

Helpful Report

Posted 8 months ago

“Arrived and no one at the counter, and no buzzer or anything but no answer. Some members of staff (delivery drivers) walked past out the shopbut ignored the queue of 4 people at the till. After 12 minutes someone finally came out with no apologies or explanation. I won't be shopping here again”

Helpful Report

Posted 8 months ago

“The delivery should taken 2/3 days but over 4 just because I have been in touch with them, otherwise, probably I waited a long time, and they did not even bother to make me aware of the delay. They apologize for the inconvenience created that it was an issue with the order.”

Helpful Report

Posted 8 months ago

“Spoke to GSF to get the correct parts and after ordering were informed they were the wrong ones. The order was then cancelled and a new one placed by the GSF advisor. I received a package 2 days later with 4 of the 6 parts missing. Spoke to GSF again who said they’d reordered the parts and they would be with me next day. Next day nothing turns up and informed they were delayed, with them now due to arrive the day my car is booked in for repair. Had a notification from EVRI that they were out for delivery but on checking the notification they had entered the wrong address and postcode. I contacted EVRI who said only GSF could change the address. I spoke again to a GSF advisor who informed me he couldn’t do any thing and his suggestion was for me to travel to the other address to collect the package after delivery. I tried to explain to him that the address didn’t even exist and the postcode was for a farm in the middle of nowhere. He found it easier to just refund me rather than sort the problem. As a result I never received the parts, had to cancel the repair and will never use GSF again. Really awful from start to finish.”

Helpful Report

Posted 8 months ago

“Sent me wrong part”

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Posted 8 months ago

“Sent me the wrong part !! After putting my reg in and these guys saying it was the wright one . Now i am left with a part thats no good and cant get money back joke”

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Posted 8 months ago

“COMMUNICATION !!! Order acknowledged 2 couriers txt saying THEY will deliver ? You text a 24 hour delay - no reason. 2days later I call - NO ANSWER I send Chase email IGNORED Next day I call - NO ANSWER I Send 2nd Chase email. Wordy 3 paragraph apology - NO REASON GIVEN 8 days after order 2 boxes arrive - CAR BATTERY IS ON ITS SIDE IN SPECIAL BUT OVERSIZE (damaged) BOX Courier leaves box ON ITS SIDE despite Up Arrows - so battery inside is now UPSIDE DOWN and leaking acid into plastic bag !!!!!!!”

Helpful Report

Posted 8 months ago

“Next day delivery took 2 day wrong parts arrived”

Helpful Report

Posted 8 months ago

GSFCarParts.com is rated 4.5 based on 57,575 reviews