GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,669 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why is everything on your website So insanely expensive”

Helpful Report

Posted 5 years ago

“Placed an order online, but was unable to pick up in 2 days as suggested, called the store to hold until Saturday which they would, if the order was going to be canceled the person would let me know. Turned up Saturday morning to be told order had been canceled and would have to re-order online with the relevant discount code if still valid to get the same deal. Should have the option for when the order can be picked-up from the store.”

Helpful Report

Posted 5 years ago

“Always order online for my parts and normally dont have a problem but unfortunately this time when i turned up to collect the items they weren't ready there was only 1 person serving so had to wait a good 15 minutes although there were other staff talking in the office fully aware of the queue.”

Helpful Report

Posted 5 years ago

“I wanted to cancel my delivery of a battery i ordered on Thursday evening and collect the battery in store as i was told i had to wait until Monday. I find this part of the service not good as the wait for the battery until Monday afternoon.”

Helpful Report

Posted 5 years ago

“A ( heavy )clutch kit just dropped loosely in a larger box with no protective packing is not acceptable as the drive tabs etc are easily damaged.... Clutch manufacturers tell us this! No delivery time / date information was provided. If anyone at GFS reads this I would expect feed back from you!!!!”

Helpful Report

Posted 5 years ago

“I asked online which pads would best suit my car and ordered from the link provided. Unfortunately there was a system error so the wrong pads where given. Staff was very helpful and gave refund but the correct pads weren't sold by gsf so I had to drive 11 miles each way from near Wigan for nothing due to a bad recommendation from the site on my brakes, waste of fuel and time.”

Helpful Report

Posted 5 years ago

“Ordered fuel injectors online using my registration and the part numbers they held are incorrect . Had to then take them into store for them to be sent back to get my refund days later. Not impressed”

Helpful Report

Posted 5 years ago

“Went to collect. Wrong part. Still keep getting reminders to collect though.”

Helpful Report

Posted 5 years ago

“You supplied me with a used part and I had to return it with a 40 mile round trip. You should keep a check of customer returns before they go back into stock.”

Helpful Report

Posted 5 years ago

“I am always loathed to use GSF for any parts and always only as an absolute last resort. My local branch, although close to home, are always rude, don’t even bother to acknowledge me when I say good morning and keep me waiting for no apparent reason - often when they are just having a chat. If I could avoid them I would but sometimes they have a part which my usual supplier doesn’t but thankfully this is rare. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“Incorrect parts supplied”

Helpful Report

Posted 5 years ago

“Recently got home from work went on your website and subsequently reserved a pair rear shock absorbers and drove across accross town in rush hour to buy as they were very cheap. However the price was for a single item not a pair as one would assume. This type of 'clever marketing ploys' altermately just fustrate and anger your customers. You replace shocks in pairs like pads or discs - it's a cheap trick. I would'nt have driven across town in rush hour if I'd know the price was infact double that stated. Sneaky tactics will only loose you custom in the long run.”

Helpful Report

Posted 5 years ago

“I entered my vehicle details into the webpage and arranged for collection. When I got my stuff home and removed the parts to replace they were all but one for the wrong type of car. I drove quite a way so didn’t fancy wasting more money on fuel returning them and went to another car superstore (Halfords).”

Helpful Report

Posted 5 years ago

“The wiper blades I ordered online didn't fit, despite the website telling me that they would when I entered my car registration. I returned the items to my local branch (Ipswich) where they were very helpful and sourced the correct blades for me. These however cost twice the amount as I had used a discount voucher online and this then wasn't valid on the replacement blades which was disappointing. If the website had been correct, I would have had the wiper blades much cheaper. The false information on your site has cost me over £20 extra!”

Helpful Report

Posted 5 years ago

“Drove 6miles to Feltham store to be told I couldn't purchase item seen on website at the offer price but if I ordered on my mobile I could have it in an hour at the on line price!! The world's gone mad!!”

Helpful Report

Posted 5 years ago

“Ordered two items online . Went the next day , two hours after opening. (Because it said to give them one hour to get order ready, which is fair enough.) Only to find order hadn't been picked and one of the two items wasn't in stock which it said it was online! . Very disappointed and had to source item elsewhere. First time I've used GSF and probably the last ! .”

Helpful Report

Posted 5 years ago

“Normally good service but I was rather disappointed when I went to pick up my vw t4 back box that it had been dropped and was damaged, I pointed out the damage but was offered no discount or alternative part. I took the part out of desperation as I needed my van back on the road and had to dress out the damage with a hammer and dolly to make the joints useable. Also the part was for a lwb van so needed cutting down for my swb van. So not even the right part was supplied. Im usually impressed by GSF but highly unimpressed this time around.”

Helpful Report

Posted 5 years ago

“Part supplied (which took 3 days to arrive at Portsmouth branch) was in a box which had already been opened and a component (rubber boot) removed. I'd already paid when I discovered this. Hence needed to come back again to pick up the complete part, wasting time and fuel and delaying the repair due to inadequate checking at the warehouse and at the point of sale.”

Helpful Report

Posted 5 years ago

“Part supplied was faulty and they didn't have a replacement in stock. I couldn't wait for a replacement to be ordered (had to get mobile), so I had to cut my own thread on a stud (clearly didn't go through the manufactures quality control) so I could use the part. Didn't even apologise for the hassle. Were happy to order a new one in, but that was 2 days away.”

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Posted 5 years ago

“Total incompetence!!”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,669 reviews