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GSFCarParts.com Reviews

4.5 Rating 55,660 Reviews
88 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
4,004
 Metrics Info
4.5
Based on 55,660 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Website to slow and still got the item website error”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Bought a new car battery last week. It was delivered quickly but upside down and a pint of battery acid was sloshing around in the plastic bag and three of the cells were empty. I have found it difficult to tell GSF what has happened because there is no obvious email address. The one I used won't accept replies. Maybe other parts are ok but I can't recommend buying a battery from GSF”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“The new part packed after 15 miles,now have to send it back and wait 4-6 weeks for it to be tested,in the meantime i either buy another one at my expense or no car”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Worst on line experience ever. Paid for next day. Contacted GSF as not arrived by 5pm (told would arrive by 6) Did not arrive. Contacted GSF (office closed) Rang next morning (told would arrive by 6 (refunded delivery) Thx. Parts arrive middayish with driver carrying box upside down (battery!) and when pointed out, driver says don’t worry you should see the warehouse!!! Rang GSF and told it will be fine, just clean off any excess battery acid. Not the best will never use again”
Helpful Report
Posted 5 years ago
J Sheppard
Verified Buyer
“I ordered a set of brake pads, Unfortunately these were the wrong ones for the car, even after giving them the vehicle registration. It turns out there were 3 possible pads for this car and I was just given a set and not explained this, other wise I would have bought all 3 and taken the 2 unused back”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Order of car battery not received although I was messaged that it was delivered! A refund was given but I wasted 2 days waiting at home for nothing!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Last order was not there when I went to pick up I was told it was not ordered. Very disappointed”
Helpful Report
Posted 5 years ago
R Whale
Verified Buyer
“Ordered a window regulator online using my reg No. Took the door apart to find out the part was for a completely different model. Correct part ordered and delivered next day but big inconvenience.”
Helpful Report
Posted 5 years ago
D Gor
Verified Buyer
“GSF would be so so so much better if they just set a price for all that was fair! If you just go in and buy something it’s about 60% more expensive then if you go online, find whatever code is used that week, enter this then collect shortly after. As a result instead of going in and speaking to friendly staff you have to spend 10 mins in your car ordering in advance... or pay over twice the price! My father and friends who aren’t tech savvy or can’t be bothered just go elsewhere.... Just price things normally!”
Helpful Report
Posted 5 years ago
P Dimbleby
Verified Buyer
“Ordered parts online to pick up next day got to gsf an still waited 15mins for parts .poor quality parts for a top brand .dip stick tube didn’t fit”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“The part sent, although listed for the car was incorrect. My mechanic spoke to the team and they agreed that the listing was at fault. Another part was obtained elsewhere. Trying to return the wrong part is a nightmare. I keep being told that the part is correct for the vehicle reg. No way would it have fitted, but you refused to pay for return postage.”
Helpful Report
Posted 5 years ago
S Clark
Verified Buyer
“I wanted a clutch cable for a 2003 Fiat Seicento 1.1 On your website there are 2 cables depending which model you have, a short one and a long one. It was difficult to tell which was which because both have the wrong dimensions on the website. Also the hook on the end of the long one is incorrect and you cannot fit the split pin. I reserved the first one at Doncaster online which turned out to be the short one but had the correct hook. I did not purchase it. I went home ordered the other one into the Sheffield branch to collect, when I went the cable was the correct length but the hook was incorrect. So I didn't buy it. I called into both branches to collect the items I had reserved online but ended up purchasing neither because they were incorrect. Instead of the staff cancelling the reservation, for the next 2 weeks I kept receiving emails reminding me to call into branch to collect the items until eventually the orders were cancelled. But this makes me feel as if I have not fulfilled my part of the bargain and that if I reserve something online in the future there may be some sort of black mark against me.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very miserable grumpy staff no manners after purchasing goods of them no thank you no bye when entering no customer greeting hello.”
Helpful Report
Posted 5 years ago
L Chambers
Verified Buyer
“Ordered a clutch kit online for which I supplied reg number of vehicle.I took the vehicle to a garage to be fitted and was told the wrong kit had been supplied.I was not very happy about this,but whenI rang the depot I had picked it up from the assistant was very helpful and offered me a full refund because he could not get the correct kit because it was the weekend.”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Um - tried to buy a rear wiper for vw polo from your shop in Banbury. Price was £23+ which I was told was a discounted price and the best I could have. Bought the same thing from your online shop for £14+. You need you to fix that. It's stupid and makes your company (especially your management) look stupid.”
Helpful Report
Posted 5 years ago
M WALKER
Verified Buyer
“item price was good but waited way too long to be served”
Helpful Report
Posted 5 years ago
E Davis
Verified Buyer
“I recently ordered three exhaust rubber mounts for a citroen c1 I went in to pick them up two where in stock and one on a back order!!!!. I could not buy the two in stock or even pay for all three and take the two away to do the job the computer said NO. I had to wait yet another day with a faulty exhaust because of a useless system SORT IT OUT !!!!”
Helpful Report
Posted 5 years ago
M Gray
Verified Buyer
“Always manage to get the right parts and the discount code is always a winner. Thanks”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Disappointed this time, order all wrong which meant I had to bring it back. Then when I tried to re order it wasn’t giving me options for my vehicle. So had to go elsewhere 🙁🙁”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Brake pad set was incomplete - no guide clips. Brake disc set was incomplete too - no new screws for the replacement.”
Helpful Report
Posted 5 years ago
GSFCarParts.com is rated 4.5 based on 55,660 reviews
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