GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,688 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part supplied was faulty and they didn't have a replacement in stock. I couldn't wait for a replacement to be ordered (had to get mobile), so I had to cut my own thread on a stud (clearly didn't go through the manufactures quality control) so I could use the part. Didn't even apologise for the hassle. Were happy to order a new one in, but that was 2 days away.”

Helpful Report

Posted 5 years ago

“Total incompetence!!”

Helpful Report

Posted 5 years ago

“I received an email to say there was a weekend deal at 60% off. I ordered brake pads and service kit. The pads I received were wrong as they were approx 5mm out. I went to my local car spares who confirmed the pads were wrong and gave me the correct set. I checked their prices as I was there and they were approx. the same as what I paid. Not knocking the service but the offers are misleading and wrong parts are very inconvenient when a cars dismantled on the driveway.”

Helpful Report

Posted 5 years ago

“i ordered brake discs and collected them and asked if they were the correct ones for my car and the man in the shop said yes, but they were not so had to go back to the shop to replace with DEARER ones, so not happy as unnecessary trips up and down to the shop which is not that local to me so wasted fuel and time.....”

Helpful Report

Posted 5 years ago

“I did an online book and collect for some filters to service the wifes car and mine. Called into Smethwick office to collect, terrible service and staff, shocking attitude and eventually I walked out with out any thing i had asked for. had to go back online and order it for delivery, delivery service was brilliant parts arrived in good condition and in good time too. shame about the staff at smethwick that know nothing about customer service and attitudes that stinks”

Helpful Report

Posted 5 years ago

“I ordered wiper blades and they never turned up I am now having to wait for new set to be sent out.”

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Posted 5 years ago

“Friendly service in the Colchester store but was given the wrong parts which was beyond inconvenient when the car was at the garage and in pieces in the air (they took my reg and we’re adamant these were the right parts). The Chelmsford bunch weren’t so friendly when I tried to return them. Guy on counter was nice... chap behind the glass was clearly pi**ed off.. so I reminded him that I was probably more annoyed than him. So, not a great experience. 2*’s purely due to actually getting the refund and the 2 nice people I dealt with.”

Helpful Report

Posted 5 years ago

“Waited 6 days for an item that never arrived they said they would send me a refund 2 days later still waiting. Never had a problem before all of a sudden they seem to have gone to pot. Off to Euro Car Parts i think.”

Helpful Report

Posted 5 years ago

“Ordered a part which then the wrong part was picked by GSF, who when trying to find the correct part made us come back over 4hours later to collect it.”

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Posted 5 years ago

“I ordered two bottles of DOT 4 as I needed it for my daily reliant car, after 3 days beyond the expected delivery date my order status said it had been delivered. I didn’t not find out that my order was in fact destroyed before I got it, which made me wonder if was even going to be informed but I did get my order eventually but I had to use 4 of my holiday/time off days from work as I couldn’t get to work and no compensation has been offered for the inconvenience which I find to a minor annoyance”

Helpful Report

Posted 5 years ago

“The fuel pump I ordered was sent quickly, however the pump sent did not match the picture/description. I paid £25 for a pump that was apparently reduced in a sale from £60 something pounds, what I was sent was a cheap pump that other suppliers sell for around £15 - £20 that does not fit my vehicle without adaptions. Fuel pump was returned for a refund which was given without any problems”

Helpful Report

Posted 5 years ago

“Bought some brake pads which turned out to be the wrong ones even though I supplied my car registration plate. Bought online so I could do a straight forward return in store. Seems to be queue no matter what time you go the shop with one person usually serving.”

Helpful Report

Posted 5 years ago

“these parts do not fit a bmw 316 even though i entered my reg number and the parts came up on gsf website they are the wrong fitting and do not match existing car”

Helpful Report

Posted 5 years ago

“The general service at the store was friendly. However I was incorrectly advised about brake pads. I asked the salesman to confirm if the pads were correct for my car, I have him the Reg Number and he advised that they were correct for my car. However after giving the parts to my mechanic I was advised that the pads did not sit properly when fitted. The lads had to be manually altered so that they would sit flush.”

Helpful Report

Posted 5 years ago

“could not supply part ordered told me it was in stock”

Helpful Report

Posted 5 years ago

“When the order arrived it was incorrect. When contacting you by phone the person I spoke to was somewhat disinterested and not that helpful. When the replacements arrived it was significantly over packed. E.g. 4 spark plugs in a box that would have fitted 100”

Helpful Report

Posted 5 years ago

“Parts ordered I. A. W. GSF info, filter was incorrect so returned not only did they not refund me my postage they only made a partial refund on returned part. Will never use again.”

Helpful Report

Posted 5 years ago

“Ordering via website was good. However on collection the guy at the counter tried to pull a fast one and gave me a different item without telling me.”

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Posted 5 years ago

“I ordered a car battery online and duly arrived to pick it up from the Farnham store. It took a while to locate the battery and then, when the sales assistant finally found it, it wasn't the one I ordered! Further searching by the sales assistant eventually located the correct battery. I would suggest that their online ordering system is reviewed.”

Helpful Report

Posted 5 years ago

“I ordered a oil Dip Stick i put in the vehicle Details and GFS Web site brought the item up i Required i went ahead and ordered the part only to find out when it arrived that they had sent me the Wrong part for my vehicle after stating it was the correct 1 in future better off buying parts from Direct Main Dealers was not happy with Turn out at All. Don,t be Fooled via compatible web site on GSF. No point sending back as would of cost more in postage than what item cost. if only it was the Right Part.”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,688 reviews