GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,710 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer services receptionist, as well as the people behind the counter etc totally ignore me, making me feel i was invisible. Waited around 20 minutes before i confronted one of the guys. He on checking in the system said my order wasnt there. When insisted that the email says todays date, he went in the back office and brought the box.”

Helpful Report

Posted 5 years ago

“Firstly can I say that GSF's online service is usually great,however unfortunately poor on this occasion.I ordered parts online on Weds evening with free RM delivery (which always arrives 2 days later),there was'nt a delivery on Friday so I called customer services to chase and was told that one part was damaged so had to be replaced,this was far from ideal as I had the front of a Mini off on my drive waiting for a clutch etc!....parts then arrived the following Monday causing a repair delay by 2 days.A quick communication to update on parts delay would have been appreciated and would have readjusted my expectations.”

Helpful Report

Posted 5 years ago

“Photo of gear linkage repair kit on website was not an accurate description of what was delivered and no other list of items was present.”

Helpful Report

Posted 5 years ago

“I have been purchasing from this Company for more than 25 years. First it was German and Swedish (and they only had a handful of branches), then German, Swedish and French (and a few more branches) and now GSF. I am now reviewing whether I will ever purchase from this Company again. Why? I dislike the different prices the Company charges (online versus counter). I feel the Company is ripping off customers who do not realise it is charging different prices to customers who purchase online and then pick-up and those who walk-up to the counter to purchase. GSF has a business to run, but ripping-off customers - shame on you.”

Helpful Report

Posted 5 years ago

“The order took 10 days to receive,I had to progress the order with the courier because the parcel been addressed incorrectly The parts are fine and as ordered but delivery was poor”

Helpful Report

Posted 5 years ago

“Ordered two parts for collection. One was not suitable for it's purpose. It was universal vacuum hose that was too thick to fit. The other was supposed to be number plate light but instead there was a car horn in the box. Wasted my time really”

Helpful Report

Posted 5 years ago

“All items arrived fast bot oil filter didn't fit to my car model had to go to local GSF shop. Purchased new filter no refund given.”

Helpful Report

Posted 5 years ago

“Part was ordered for next day delivery as was needed urgently! Went to to chosen supplier in the time indicated to collect the following day. I gave my reservation number , to then be told nope we don’t have the item it will be a further 2 days! I bought from gsf for the quick delivery not the price! It cost me 2 days and more than the competitors price.... also 2 journeys to collect. Overall the website needs to be monitored and factual information given apposed to taking an order giving false information and just expecting the customer to go along with whatever excuse is given”

Helpful Report

Posted 5 years ago

“Based on my experience. The good: - well built website, easy to use and find parts. - local stores to collect from because I'm very eager like that The bad: - images represented on the website do not reflect the product in store, this disclaimer should've been given when I reserved the product. - Image was of k&n filter and the most expensive filter based on my car but on arrival that wasn't the case. - customer service needs to be taught to employees. It doesn't exist.”

Helpful Report

Posted 5 years ago

“Ordered battery for collection (paying more than elsewhere for convenience) only to find that the battery was the wrong one. Having been called at 5pm to (presumably) remind me so the staff weren't there waiting until closing time for me, this wasn't ideal. I was then directed to another site 20 miles away for the following morning, which I made a special journey to and arranged to work locally in order to do so, only to find that the card machine was not working and had not been working since the previous day so they could have forewarned me when arranging in the evening but didn't bother. This meant an additional trip to a cash machine (who carries £100 in cash on them just in case?) and being late for work.”

Helpful Report

Posted 5 years ago

“Wrong part sent to store. Staff offered to rectify but had to chase them all day after being promised 5 call backs, then in the most non committing way possible told they couldn't get the part, but wouldn't actually say that”

Helpful Report

Posted 5 years ago

“I am have some what become disappointed with the service received lately. WHY?; Sent me the wrong ABS senors ask for a rear and got a front. Ordered a battery first one turned up and had leaked every where. Ask for a new one to be sent and was sent but not on what I ordered as next delivery. Turned up 2 days later. So I am already 3 days behind on a simple job. Then the second battery turned up and once again the battery had leaked. This really upset me. I am now only using GSF if I can collect or it's last minute that I have two. Not a happy long term customer.”

Helpful Report

Posted 5 years ago

“Pre ordered the item for collection called the store to ensure it was ok o collect the following day as would not make the closing time for that day was told yes we hold reserved items for 5 days arrived following day to be told sorry no stock but I could buy another battery at a different price. It was a very flippant attitude towards the customer like oh well things happen. I was then told I would be able to collect it Monday as they would order 2 from Birmingham. When I arrived Monday after a bit of searching the battery was located which in total was 5 days from me placing order. Price value is exceptional customer service leaves a lot to be desired.”

Helpful Report

Posted 5 years ago

“I entered my reg on the parts search option. Found something reasonably priced so reserved for collection. Only to get there and be advised by a friendly young man that it is the wrong part for the car. Really felt let down by the reg search for this. Good job the lad new his stuff at the shop. I wont use the reg search again as it's very inaccurate. Staff at the shop were very helpful tho so 10 out of 10 for them.”

Helpful Report

Posted 5 years ago

“Poor service levels. I asked my partner to pickup some parts that I'd reserved via click & collect. The person serving behind the counter was playing loud music on his phone, and having a conversation with a customer on the other phone which included an inappropriate comment about Michael Jackson. My partner now refuses to go pickup any other parts from GSF for me, so you've just lost a customer to your competitors 3 miles away.”

Helpful Report

Posted 5 years ago

“After ordering parts on line I waited for a phone call to say the parts can be collected but had no phone call I had the car in bit waiting for parts I phoned the branch to find out the order has been concealed I was told the parts had to be re ordered and may cost more to say I was not happy was a under statement”

Helpful Report

Posted 5 years ago

“website is S-l-o-o-o-o-o-o-o-o-o-o-o-o-o-w and even worse on mobile”

Helpful Report

Posted 5 years ago

“Ordered over the weekend, told my parts would ship on Monday. It was Wednesday before they shipped...”

Helpful Report

Posted 5 years ago

“Extremely slow counter service. 9 customers and only 1 person at counter. took me 27 minutes to get served.”

Helpful Report

Posted 5 years ago

“Click and collect order not ready. Part unavailable. Still receiving emails to say haven't collected. Manager helpful and sorted alternative but only after poor customer service. Duration of visit 50 mins.”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,710 reviews