GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,657 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to illness Iwas unable to collect my parts. I called my local outlet and advised they we still OK for collection. After a 30 min drive I arrived to find they were not available and asked if I could purchase them from stock? The parts were available but lady would not apply the discount as carried before online. One item alone cost £8 more. I refused to purchase the item and left. I purchased the item from a main dealer which was a genuine part for no difference in price.”

Helpful Report

Posted 5 years ago

“On most occasions I have good service. However on my last purchase that I ordered on line for collect it was not great. It was a Saturday afternoon,I was the only customer I was left waiting for 15 minutes. A member of staff did acknowledge me and told me someone will be with me in a moment. 15 minutes in my opinion is not a moment. Especially when you can see the staff and here the staff chatting...”

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Posted 5 years ago

“Purchased a rear exhaust section for a Peugeot 206 1.1 and have found it is a lot "boomier" than the Bosal item removed.”

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Posted 5 years ago

“Item was the incorrect part for my vehicle, purchased through the number plate recognition route.”

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Posted 5 years ago

“Staff arrogant and not knowledgeable And no face to face contact would have gone elsewhere if it was in stock elsewhere also prices are sometimes dearer than a ford main dealer even for ex staff ( yes I worked for you )”

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Posted 5 years ago

“Parts good quality and good price but paid for next day delivery but did not arrive for 3 working days. Asked for a refund on delivery costs via email. The response was just a link to track my package.”

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Posted 5 years ago

“Late delivery via parcel force - paid extra for delivery next business day and arrived two days later.”

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Posted 5 years ago

“Item never arrived as described”

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Posted 5 years ago

“Absolute waste of time, ordered sunday for Wednesday delivery and received call Tuesday saying parts were there, said I couldn't make till Wednesday or Thursday, I arrived Thursday to be told parts sent back already!?!? Supposed to be held for 3 days??? No, disappointed”

Helpful Report

Posted 5 years ago

“Because online gsf get things wrong all the time in store ok”

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Posted 5 years ago

“It's ok says 50% off but just add 50% on the price so still the same price as it was in the first place very misleading 🤔”

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Posted 5 years ago

“I haven't made a recent purchase from GSF. The reason is because the last thing I bought from your Portsmouth store (two or even three years ago) was for brake discs. The ones supplied were correct according to your website but didn't fit the car. I took them back and explained I had made unnecessary journeys and had to cancel and rearrange fitting. The salesperson, who turned out to be the manager, was unsympathetic and rudely declined my request for some discount to compensate me for my time and expenses. I left my loyalty/discount with him and I have bought one thing from GSF since - an emergency. I acknowledge that there will be occasional errors re. parts but I have had no similar problems with other suppliers. Most annoying was the unsympathetic attitude of your member of staff. I have little incentive to shop with you despite many years as a customer.”

Helpful Report

Posted 5 years ago

“selected the correct car and reg and i selected the parts provided via the websites and got oil filter and fuel filters wrong, i selected Mann filters was disappointed by this due to getting parts on 60% discount. therefore losted a bit monet.”

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Posted 5 years ago

“Ordered parts but have been unable to çollet them due to work commitments..... was told i could have them delivered for twice the price... çraźy......”

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Posted 5 years ago

“Your stock doesn’t seem as good as it used to be, on one occasion you didn’t have an oil and fuel filter for a 2010 seat Ibiza, on another occasion I was given a set of brake pads for an Alhamba which turned out to be incorrect, after going back and being told you didn’t have the correct pads I went down to Euro car parts who were out of stock, went back to GSF to order correct pads for Monday, was served by someone else who after a little while found the correct pads which were in stock. Waiting time at the counter seems to take forever, I have an account with you but now tend to use euro car parts, even know I have to drive past GSF to get to euro. I have a set of pads that I have taken back, do to being noisy. If my claim is rejected after the replacement set stopped the noise, and it was a big order (front discs as well as rear pads and discs I will close my account and use Euro for all my parts.”

Helpful Report

Posted 5 years ago

“Despite entering my reg the part I received (from East Leeds branch) was wrong and for an earlier version of my van. I returned for refund the next day, which was done, but a week later it's still not gone through on my bank account. The person serving was helpful enough though.”

Helpful Report

Posted 5 years ago

“After trying to purchase items online and it clearly saying that my items qualify for free delivery I kept finding a£19.95 delivery charge I Sent an email and was told it was free delivery mainland only and that’s was it I the agent didn’t try to sort anything out and made me feel like I was an inconvenience I emailed again and was told to get the store to order it so u rang the store spoke to the agent about it he actually said and what would you like me to do about it!!! I was really surprised that someone in sales would speak to a potential customer like that in the end it still was going to cost £19.95 for delivery to the store which really defeats the object of buying a £24.99 led hand lamp thanks for nothing Gsf I’ll be trying elsewhere in the near future”

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Posted 5 years ago

“Premium brake shoes failed after fitting prior to MOT. Thank goodness they failed during the test and not on the road. Fitter who replaced them said that they looked cheap And nasty.”

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Posted 5 years ago

“Collected the item, placed it in the boot, and the top could not have been tight as the contents leaked into my car”

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Posted 5 years ago

“Staff could have been more helpful. Waiting to long at counter”

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Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,657 reviews