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GSFCarParts.com Reviews

4.5 Rating 56,440 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
5,455
 Metrics Info
4.5
Based on 56,440 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

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Anonymous
Verified Buyer
“Overpriced and ended up with the wrong part despite entering licence plate details”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Not Happy, used the website and put in my vehicle details, which the site recognised to buy a Battery. The wrong battery arrived and when I contacted you I was told I had ordered a battery by part no, which I did not. The one that was sent was not for a vehicle I own, The correct battery even with a discount code was dearer than I could buy locally so I went with that. The battery was collected from me on 27/02 and it took until 02/03 to get a refund.”
Helpful Report
Posted 5 years ago
S Goraya
Verified Buyer
“I was in a hurry and i purchased the item online to come and collect, I was refused because head office didn't approve the sale in time and the shop couldn't give me an invoice for the item.”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Put in my reg, on website then listed a selection of battery's i selected a battery the shipping time was very fast but the battery that was delivered was wrong size for my car. Called customer service was told to flow instructions on the wed site, returned battery at the cost of £11.00. refunded for the cost of the batter but not return shipping cost; so £11.00 out of pocket”
Helpful Report
Posted 5 years ago
N NASSIR-DEEN
Verified Buyer
“Only one person at the desk and was a looong wait whilst he attended to another customer.”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Having used the GSF website to identify the parts we required we were disappointed to find that the sump was not compatible with the one fitted to the car - and the gasket ordered didn't either, in fact it didn't even fit the ordered sump!!! We therefore lost confidence. So whilst the discount offered gave a competitive part pricing the parts were of no use. To keep thing simple we returned all the parts within the order - and things aren't simple here either. Returning the parts to a local store basically didn't give us a refund - we now have to wait for the local store to return the parts to the web site store and at that point hopefully we will be refunded. Thus even though the prices at the local stores are significantly higher, am not sure we will be using the web site again.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“You need to learn from your main competitor. Website poor”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“There was a mix up over the delivery address so what was expected next day on a Friday arrived on a Tuesday the following week. I also found a roll of security take in the packaging which was strange as Id ordered bulbs which could have been easily damaged in transport. Was disappointed with the experience as GSF are really good it was just let down by the delivery company”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“wrong parts given. was told when I took back. "you shouldn't even have been given this. they was recalled 2018." wasted time n extra day off work so could get car sorted”
Helpful Report
Posted 5 years ago
P Cattell
Verified Buyer
“Probably won't use this Company agine as now a few times I've been told thay have the parts in stock go all the way there n wait like 30+MINTS to be told we're every so sorry we don't have that in stock shocking way to run a business will be using euro car parts or car spears from now on”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Super fast delivery however, the packaging was damaged and the parts are incorrect for the car. I'll be heading into store during the week to resolve.”
Helpful Report
Posted 5 years ago
M Major
Verified Buyer
“Had to walk through staff smoking at front to get to get inside. Had to wait for them to finish to come in and serve. Not overly polite when doing so. No please or thank you's used.”
Helpful Report
Posted 5 years ago
T Johnson-Veale
Verified Buyer
“I have purchased all my service parts for my vehicles from you for many years However when I have needed repair parts they are not always available eg abs sensors and brake discs.also even though I use my reg number to search in your online shop I get parts that don't fit the vehicle. Also many times I have not been able to complete my order for service parts due to it saying oil is not in stock yet when I go into the warehouse there is loads. However the staff in Peterborough are great and very cheerful and helpful”
Helpful Report
Posted 5 years ago
P Lubecki
Verified Buyer
“I had to travel 30 miles to collect the part, not avaiable in local store. When I came back home I did realize, the part is not for my car. I send oficial complain via email. Answer was. This part is not for your vehicle. To exchange it blah blah. Part was wrong on web site. I order it correctly for my car. Not even sorry, is our mistake. Very disaponted. Simple apologize will be enought.”
Helpful Report
Posted 5 years ago
M Branton
Verified Buyer
“Got this one totally wrong. Ordered a pair of shock absorbers on line. Was phoned to say they were unavailable & order cancelled, so sourced elsewhere. Then E-mailed to say I haven't collected. Phoned store to explain why not collected, store was then said OK but the pair sent were odd anyway.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Price and parts were great. Customer service was awful. Rude.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I find it annoying that GSF have now grossly inflated their prices then have little marketing games you have to play to use their discount codes to get a realistic price. It is bad enough having a broken down car to fix, find the right part in amongst all the options, then have to find and apply the right code at the right time to get a fair price. Add to that, I have had parts being supplied with items missing further damaging the firms reputation.”
Helpful Report
Posted 5 years ago
J Moody
Verified Buyer
“Quality parts at good prices. But one of the items had been wrongly picked. The number on the box was different to the number on the invoice. I phoned the branch, pointed out it was their mistake and asked if they would deliver the correct item. I was told this was not possible because my address was not in they delivery area. My address is just 3 miles from the branch. I had to make a special journey with the wrong part and collect the correct part. Why then was I offered free delivery for the parts when I ordered on line? Both members of staff dealing with this were unapologetic. This is NOT GOOD ENOUGH.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“To be honest I'm grateful for what I brought. But the counter staff member just stood there looking at 2 customers in the shop trying to look busy for 20min before saying next please. Yet at least 5 people walked in and out of your back rooms”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered parts said available for collection my car was in a garage in bits... Was then told the parts will be another 3 days”
Helpful Report
Posted 5 years ago
GSFCarParts.com is rated 4.5 based on 56,440 reviews
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