GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,632 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery however, the packaging was damaged and the parts are incorrect for the car. I'll be heading into store during the week to resolve.”

Helpful Report

Posted 5 years ago

“Had to walk through staff smoking at front to get to get inside. Had to wait for them to finish to come in and serve. Not overly polite when doing so. No please or thank you's used.”

Helpful Report

Posted 5 years ago

“I have purchased all my service parts for my vehicles from you for many years However when I have needed repair parts they are not always available eg abs sensors and brake discs.also even though I use my reg number to search in your online shop I get parts that don't fit the vehicle. Also many times I have not been able to complete my order for service parts due to it saying oil is not in stock yet when I go into the warehouse there is loads. However the staff in Peterborough are great and very cheerful and helpful”

Helpful Report

Posted 5 years ago

“I had to travel 30 miles to collect the part, not avaiable in local store. When I came back home I did realize, the part is not for my car. I send oficial complain via email. Answer was. This part is not for your vehicle. To exchange it blah blah. Part was wrong on web site. I order it correctly for my car. Not even sorry, is our mistake. Very disaponted. Simple apologize will be enought.”

Helpful Report

Posted 5 years ago

“Got this one totally wrong. Ordered a pair of shock absorbers on line. Was phoned to say they were unavailable & order cancelled, so sourced elsewhere. Then E-mailed to say I haven't collected. Phoned store to explain why not collected, store was then said OK but the pair sent were odd anyway.”

Helpful Report

Posted 5 years ago

“Price and parts were great. Customer service was awful. Rude.”

Helpful Report

Posted 5 years ago

“I find it annoying that GSF have now grossly inflated their prices then have little marketing games you have to play to use their discount codes to get a realistic price. It is bad enough having a broken down car to fix, find the right part in amongst all the options, then have to find and apply the right code at the right time to get a fair price. Add to that, I have had parts being supplied with items missing further damaging the firms reputation.”

Helpful Report

Posted 5 years ago

“Quality parts at good prices. But one of the items had been wrongly picked. The number on the box was different to the number on the invoice. I phoned the branch, pointed out it was their mistake and asked if they would deliver the correct item. I was told this was not possible because my address was not in they delivery area. My address is just 3 miles from the branch. I had to make a special journey with the wrong part and collect the correct part. Why then was I offered free delivery for the parts when I ordered on line? Both members of staff dealing with this were unapologetic. This is NOT GOOD ENOUGH.”

Helpful Report

Posted 5 years ago

“To be honest I'm grateful for what I brought. But the counter staff member just stood there looking at 2 customers in the shop trying to look busy for 20min before saying next please. Yet at least 5 people walked in and out of your back rooms”

Helpful Report

Posted 5 years ago

“Ordered parts said available for collection my car was in a garage in bits... Was then told the parts will be another 3 days”

Helpful Report

Posted 5 years ago

“Guys on the ground are great and really helpful but the online team are rubbish, still waiting on a refund on a faulty part it's been over 4 months now, and the first part they sent out was in a damaged box with the barcode stuck on, was clearly the wrong part and after returning it was told the part was oilly and they would not refund it took me over a month of back and forth emails to get it sorted and then the replacement broke with in a week. But gsf offer a life time warranty on parts, but that's only if u don't fit the parts and keep the box, my advice to anyone looking to buy from gsf only do so in ur local store and if it fails get ready for a fight to get us money back....”

Helpful Report

Posted 5 years ago

“This was the second time I had used gsf and it was the second time they gave me the wrong part. The price is good on parts but if I have to go back and exchange it for the right one it cost me too much of my own time.”

Helpful Report

Posted 5 years ago

“Website is very slow”

Helpful Report

Posted 5 years ago

“Brake pads supplied were incorrect for the car, I had to modify with a hacksaw! Other parts were good.”

Helpful Report

Posted 5 years ago

“Checked out my purchase online and ordered the item for delivery Thought I’d get it the next day...... wrong!! Should have collected it”

Helpful Report

Posted 5 years ago

“One of the bearings is faulty, I will be bringing it back in the next couple days. Will you be paying the additional mechanics bill?”

Helpful Report

Posted 5 years ago

“3 days delivery? Make it 5!! Had to give up a week's work! Not pleased at all. UPS left a card, but no name, no details, no alternative pick up... I think to be fair it is UPS has the issues but SHODDY and unprofessional... :(. 3/10 ordered on line for best offer only to waste 3 extra days due to mix up... At least the online ordering was easy! About the only redeeming feature... not very happy to be honest...”

Helpful Report

Posted 5 years ago

“The service and the prices are excellent, however the website needs improvement. The website needs to match parts to cars more accurately as you are required to enter the registration of the car at the start of the search for parts. Simple parts such as wiper blades I ordered did not have the fitting for my car!!!”

Helpful Report

Posted 5 years ago

“Item sent was as ordered, however the address I gave was not the on placed on the item when it was dispatched. It was sent to "3 Manor Farm, Pound Lane" instead of "3 Pound Lane". It was fortunate that a friend noticed the parcel left on the doorstep in the rain and gave me a call. If a customer gives you an address I suggest you use it,”

Helpful Report

Posted 5 years ago

“Ordered parts to collect next day. Went in to Trafford Park store, staff member was dealing with a customer with what seemed like a complicated warranty claim, this meant that I stood waiting for 12 minutes, [whilst 3 or 4 other staff members looked on through the large window], admittedly they were on and off the phone, After 12 minutes I had to ask the staff member who was already dealing with the first customer if he could call through one of the other staff members to serve me, as a customer I thought that should have been done with out me having to ask, not impressed...........”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,632 reviews