GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,613 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not impressed with my with last two dealing with your GSF. order item online took over a week to get it, but web site state 3/4 day's had to make two phone calls to find out were item was. item 2 order for C/C from store when got there just on closing staff were already running for their car's but knew I was coming as I had phone them, Your Web site also states Next day delivery, But can not get a Delivery from local store in this time of COVID 19 when it is needed most”

Helpful Report

Posted 5 years ago

“part arrived with oil marks on product when contacted told this sometimes happens but parts that have been returned should not in my opinion be sent out in that condition”

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Posted 5 years ago

“Took a week for my car parts to be delivered when it should of been next day, I work for the NHS and need the parts to fix my car for work.”

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Posted 5 years ago

“Got told I could buy online and pick up in store so I did just that payed £50 and went in store only to pay another £50 as you can not do that online so I have a part I can't take bk as stores are closed cause of covid19 will I get my money back”

Helpful Report

Posted 5 years ago

“Hi there. I will explain short why I left a 2 star rating. My original order came to me in good time and the Webaote is very easy to use, however my order was incorrect ( my fault). But when I asked if I could order the correct item I was told that the items where in stock but I could not have them delivered to my address. This seems absolutely ridiculous to me as you will send one item but not another especially when I need my car to help my elderly parents get food at this time of national crisis. I would really like someone to tell me why you can send one item but not the other. I look forward to hear from you. Regards George Lee”

Helpful Report

Posted 5 years ago

“Ordered the wrong part even after matching my car Reg.”

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Posted 5 years ago

“This is 2nd time I have received something different than what I ordered.The invoice was correct but wrong thing was packed. Need more attention to detail whoever's is packing goods”

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Posted 5 years ago

“Ridiculous high prices just so they can look good when putting on 60% discount”

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Posted 5 years ago

“On the website even though id put in my no. Plate the wrong part was displayed. Therefore they sent the wrong part . When I phoned them they said there was a return form to return but since then I am unable to open my account to get the return form. Shame really as their other parts on an other order was spot on and at a Good price.”

Helpful Report

Posted 5 years ago

“A lovely set of break pads except having put in my vehicle reg it sold me the wronge pads so donot trust the auto select you need to check they actually fit”

Helpful Report

Posted 5 years ago

“Purchased battery from advice on your webpages. Battery was wrong fit. Still waiting for my refund after over a week. Come on GSF. You took my money quick enough but are slow to refund. I can always go to Europarts instead. Regards, James”

Helpful Report

Posted 5 years ago

“Order part with next day delivery. Got sent the wrong part. Had to prove it was the wrong part, when it clearly was. Then got sent the correct part 2 days later. Work had to be rescheduled on my vehicle due to this mistake. Never was refunded for paying extra for express delivery. Had to cancel booking at garage as a result. Caused issues getting to work as a key worker. Probably wouldn't use again.”

Helpful Report

Posted 5 years ago

“The part listed on your website for my car did not fit. I’m surprised that a basic item for a common car was incorrect. It was a petrol cap for a mini. You arranged for it to be collected which was helpful but this was almost 2 weeks ago and I’ve yet to receive a refund. L. Hines”

Helpful Report

Posted 5 years ago

“Ordered a window regulator for a vw passat ended up with a BMW oil filter. They did change the part but was unable to find my account at first wont be ordering with this site again”

Helpful Report

Posted 5 years ago

“I ordered 2 complete front shocks with springs and expected to receive the part that was advertised in the photo however it never included the coil springs. If I knew this I may not have purchased it. I would say this was misleading.”

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Posted 5 years ago

“Online Discount is good however I find the starting prices to be very high end without The discount the prices stated appear extortionate I can usually call the local store and the over phone price has been almost half what quoted online without discount. The website is also not user friendly crashes a lot and difficult to navigate around euros car parts site is a lot easier to get around. I do prefer parts from GSF and this is why I return regular. owning a German vehicle my local gsf seem to stock most parts readily available which is a plus.”

Helpful Report

Posted 5 years ago

“Gave me damaged parts.”

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Posted 5 years ago

“Placed and order for service items 2 x 5 lt oil oil filter air filter and sump washer. The box was very flimsy the tape had split and the box partially crushed. The air filter was damaged out of shape and the sump washer missing. Have e-mailed GSFhelp on 25/03 but had no reply. Contacted online chat and was told to resend which I have done but still no reply. This for me is poor service and why I normally don't buy online. But as my nearest branch has now closed this is not possible. I will consider carefully if I use again.”

Helpful Report

Posted 5 years ago

“I BELIEVE one item is incorrect, and now twice emailed for help, but no reply. But to be fair, I guess staffing levels are depleted by Coronavirus. To be honest, I would have preferred not to have this questionnaire right now!”

Helpful Report

Posted 5 years ago

“Part didn't fit and no refund 7 days later after return”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,613 reviews