GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,604 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part ordered online, no photo in description, selected the part listed for my vehicle, incorrect part arrived, I had to return at my own expense, no help offered to obtain the correct part for my vehicle. To be fair the part arrived quickly, but was poorly packaged! Return procedure was easy, although they don’t answer the phone and you have to email. Don’t think I’ll use GSF online again.”

Helpful Report

Posted 4 years ago

“Do your company has a policy of dumping purchased items at the residential car park of the customer in their absence? No prior msg was sent either by email or txt to inform me when the courier will deliver the item. It's just by chance that my neighbour found it. I would have lost it or still be waiting. It's a shame”

Helpful Report

Posted 4 years ago

“Gave me the wrong set pads had to return for the right set”

Helpful Report

Posted 4 years ago

“Not quite the best internet purchase experience. All 4 different searches quoted different prices for the same item and click and collect facility out sync producing conflicting availability.”

Helpful Report

Posted 4 years ago

“Waited 1.5 hours for a click and collect. Having a dedicated area for click and collect would have been a more efficient way of serving customers in the current covid climate were people are not waiting for an item that was already waiting for them. Would have made the whole experience buying from GSF better.”

Helpful Report

Posted 4 years ago

“i typed in my car registration details and your website came up with the part i needed which i did click and collect but it was the wrong part for a different year car so had to cancel come home and reorder the correct part so wasted a few hours going backwards and forwards”

Helpful Report

Posted 4 years ago

“The price was amazing. Unfortunately the blower motor for my Audi was wrong wen trying to fit it. I put my reg in there search and they picked the correct car with the year. But then sold me the wrong part. With Leicester in lock down I’m awaiting taking it back for a refund”

Helpful Report

Posted 4 years ago

“Was given he wrong part's”

Helpful Report

Posted 4 years ago

“Ordering online was not successful and has left me with an incorrect part and am unable to return in unless I pay more than the parts actual price. Had to go to the Smethwick branch where the employee was very helpful but he told me he could give me a refund of the actual part purchased which was incorrect in the 1st place thus costing me twice the price and can only return what was your inability to send the part ordered. Not a happy customer! A word of advice....if ordering online, then change the protocol and allow returns whereby your customer can return/exchange the part ordered instead of the customer then incurring obligatory charges to get what does not become a full refund. Won’t be using again.”

Helpful Report

Posted 4 years ago

“Wrong parts sent (cabin filter)”

Helpful Report

Posted 4 years ago

“Quite disappointed I brought shock absorbers and top mounts this week when I got to fitting everything I realised that the top mount dont come with bearing so ended up spend extra money with another car parts suppliers it should be written that the item doesn't come with bearings”

Helpful Report

Posted 4 years ago

“The order and the price were good but the delivery driver put my parcel inside the green wheelie bin not happy could have given to a neighbour or even put it behind the bin . No common sense used”

Helpful Report

Posted 4 years ago

“Very overpriced now plus the delivery costs i used a lot but just cant afford your prices any more”

Helpful Report

Posted 4 years ago

“Sadly even after entering my reg the fan belt you sent me didnt fit. Nevermind.”

Helpful Report

Posted 4 years ago

“A lot of spam and got wrong parts. Thermostat saab 9-3 2005 is not correct”

Helpful Report

Posted 4 years ago

“Sent the wrong rocker cover gasket to me I've sent it back and ordered the correct one and fitted it Haven't received a refund yet and I had to pay for sending it back ??????”

Helpful Report

Posted 4 years ago

“Went into store for a wipper blade only to be told you have to click and collect as your site had no pictures of the blade I wanted to look at the blade first it took 1 hour to get a blade staff were very unhelpful and uncooperative as it would have only taken a couple of minutes to show me the 5 pound blade very disappoints”

Helpful Report

Posted 4 years ago

“Not opens it yet waiting for the garage to fit me in ?”

Helpful Report

Posted 4 years ago

“Wrong parts supplied, couldn't care less. Didn't apologise, didn't try to find out why they were wrong. Not the first time buying online has gone badly - they really need an attitude adjustment. Their 60% discount doesn't fool anyone - 60% off a price that is 150% inflated is not a 60% discount, it's what the part is priced at elsewhere.”

Helpful Report

Posted 4 years ago

“Turned out to be the wrong part for my car even though I used the reg finder to Fing the correct parts for my car”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,604 reviews