GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,392 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click and collect awfully slow. 5 people in the queue and 40min waiting”

Helpful Report

Posted 4 years ago

“I still dont have my order delivered. Its been 8 days and the delivery states 3-4 days........”

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Posted 4 years ago

“The order process is brilliant and you can get good discounts. However the restrictions in place is needed, but I believe there should be a separate queue for click and collect. I waited nearly 50 mins to collect a part.! When I was only in there for 2 mins.”

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Posted 4 years ago

“I was disappointed in the fact that I entered my vehicle number and the part I was sent was incorrect. I was lucky to find the correct spare locally as my garage had removed the valve from the car and stopped working due to incorrect parts.”

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Posted 4 years ago

“Had 2 wiper blades from here, both using the online tool to tell me which is the correct part for my car. Neither worked and one even broke the clips on my wiper arm because it was the wrong one. Support wouldnt accept it was the wrong wiper, so went to Euro carparts and got the right wiper first time.”

Helpful Report

Posted 4 years ago

“Whilst I understand the need to limit customers in the shop, a limit of one seemed excessive given the space available. Despite only one customer ahead of me (in the shop) I had to wait outside for almost 15 minutes with no other staff members (coming in and out of the building for deliveries or to have a smoke) offering to help!”

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Posted 4 years ago

“Wrong part sent store not open when said it was back to Euro car parts”

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Posted 4 years ago

“Wrong part sent out to what picture was like ,other branches said they had it in stock but dident , not a very good first experience!!”

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Posted 4 years ago

“Ordered on line. Could not get VAT invoice emailed to me. Asked for oil to go direct to our customers site which was sent but then another delivered to our base in Wednesbury”

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Posted 4 years ago

“Part was generic and wouldn’t fit properly”

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Posted 4 years ago

“Parts arrived quickly - however part was not correct for my vehicle, internal packaging also looked like it had been opened several times. I expect it had been dispatched and returned several times as the part finder based on Reg No is clearly incorrect. I would return but the cost of postage doesn’t make it worth my while. You should offer free returns like many other online sellers. As I am now out of pocket I’d have to think hard if I was to ever use your services again.”

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Posted 4 years ago

“Parts are good thank you . Could do with better customer service at front desk Banbury Kinda rude attitude. Not really a professional service. if a customer asks a simple question answer it back with simple answer dont answer back with attitude like you dont care. Other then that im very pleased with the parts .”

Helpful Report

Posted 4 years ago

“Bought an indicator by reg. no. but wrong part supplied. Took 2 'chat' operators before return & refund offered - still couldn't supply the correct unit - 'computer says that's the correct part'...”

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Posted 4 years ago

“Delivery was a joke, over 5 days and one box was missing but turned up 2 days later.”

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Posted 4 years ago

“Very good prices but customer Service is poor, phoned to confirm I bought the right clutch for my car. Got told it was the correct one, I then emailed again to double confirm they again said it was correct. Came to fitting on the car and it was too small. Phoned again to enquire as to why it did fit, they then said they had sent the wrong clutch. Twice I confirmed is this the right part. Quite clearly wasn’t. Not happy about that as now I need to pay a garage double labour. Very bad customer service and lazy. The people I spoke to on the phone were lovely but obviously the warehouse workers don’t care and don’t pay attention to what they pick and pack.”

Helpful Report

Posted 4 years ago

“Took far too long to arrive and then parcel force sent package to a post office miles away for collection . Will not use again”

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Posted 4 years ago

“Ordered battery on line, whilst on the phone to a member of staff. Went to collect next day, finally was attended to by a not very cheerful guy, showed him order confirmation on my phone and he departed to get the battery. He came back 5 mins later looked on his computer and went off again - another 5 mins passed before he came back saying he could not find it. I explained that I had spoken with someone about it who had checked that they had one. Then he found it under the counter. It looked really bad dust and muck all over it and I asked him if he was sure this was a new battery - he put a tester on it which showed that it needed charging. He said I could take and charge it myself or leave it and come back later! I didn’t have my charger with me so had a wasted trip and had to go back. I should have thought that when selling a battery they would ensure it was charged before the customer arrived to check. I need the battery to start a car to take for an MOT - if I had left collection until the day of the MOT I wouldn’t have had time to get it there! Very poor customer service!!”

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Posted 4 years ago

“They always say I do good price for you but newer do. Check the prices in gfs website first.”

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Posted 4 years ago

“Tried to buy master cylinder for vw Golf. Incorrect part supplied twice. They couldnt come up with the correct part so gave me a refund. Finally got the correct one from TPS”

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Posted 4 years ago

“When I placed the order the website checked that my item is in stock in a store 4 miles away, when I got there the item was not in stock when I asked the member of staff blamed it on me . You can’t make first impression twice”

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Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 56,392 reviews