GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,604 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on line. Could not get VAT invoice emailed to me. Asked for oil to go direct to our customers site which was sent but then another delivered to our base in Wednesbury”

Helpful Report

Posted 4 years ago

“Part was generic and wouldn’t fit properly”

Helpful Report

Posted 4 years ago

“Parts arrived quickly - however part was not correct for my vehicle, internal packaging also looked like it had been opened several times. I expect it had been dispatched and returned several times as the part finder based on Reg No is clearly incorrect. I would return but the cost of postage doesn’t make it worth my while. You should offer free returns like many other online sellers. As I am now out of pocket I’d have to think hard if I was to ever use your services again.”

Helpful Report

Posted 4 years ago

“Parts are good thank you . Could do with better customer service at front desk Banbury Kinda rude attitude. Not really a professional service. if a customer asks a simple question answer it back with simple answer dont answer back with attitude like you dont care. Other then that im very pleased with the parts .”

Helpful Report

Posted 4 years ago

“Bought an indicator by reg. no. but wrong part supplied. Took 2 'chat' operators before return & refund offered - still couldn't supply the correct unit - 'computer says that's the correct part'...”

Helpful Report

Posted 4 years ago

“Delivery was a joke, over 5 days and one box was missing but turned up 2 days later.”

Helpful Report

Posted 4 years ago

“Very good prices but customer Service is poor, phoned to confirm I bought the right clutch for my car. Got told it was the correct one, I then emailed again to double confirm they again said it was correct. Came to fitting on the car and it was too small. Phoned again to enquire as to why it did fit, they then said they had sent the wrong clutch. Twice I confirmed is this the right part. Quite clearly wasn’t. Not happy about that as now I need to pay a garage double labour. Very bad customer service and lazy. The people I spoke to on the phone were lovely but obviously the warehouse workers don’t care and don’t pay attention to what they pick and pack.”

Helpful Report

Posted 4 years ago

“Took far too long to arrive and then parcel force sent package to a post office miles away for collection . Will not use again”

Helpful Report

Posted 4 years ago

“Ordered battery on line, whilst on the phone to a member of staff. Went to collect next day, finally was attended to by a not very cheerful guy, showed him order confirmation on my phone and he departed to get the battery. He came back 5 mins later looked on his computer and went off again - another 5 mins passed before he came back saying he could not find it. I explained that I had spoken with someone about it who had checked that they had one. Then he found it under the counter. It looked really bad dust and muck all over it and I asked him if he was sure this was a new battery - he put a tester on it which showed that it needed charging. He said I could take and charge it myself or leave it and come back later! I didn’t have my charger with me so had a wasted trip and had to go back. I should have thought that when selling a battery they would ensure it was charged before the customer arrived to check. I need the battery to start a car to take for an MOT - if I had left collection until the day of the MOT I wouldn’t have had time to get it there! Very poor customer service!!”

Helpful Report

Posted 4 years ago

“They always say I do good price for you but newer do. Check the prices in gfs website first.”

Helpful Report

Posted 4 years ago

“Tried to buy master cylinder for vw Golf. Incorrect part supplied twice. They couldnt come up with the correct part so gave me a refund. Finally got the correct one from TPS”

Helpful Report

Posted 4 years ago

“When I placed the order the website checked that my item is in stock in a store 4 miles away, when I got there the item was not in stock when I asked the member of staff blamed it on me . You can’t make first impression twice”

Helpful Report

Posted 4 years ago

“You enter your vehicle's registration in to the box provided on the website. This then confirms your vehicle. You then search for the part required for your vehicle. You then purchase said part and after paying, arrives only days after. Brilliant! That is if the part sent is correct for your vehicle. Mine wasn't and if it isn't you then have the hassle of sending it back at your own expense which for heavy parts isn't cheap. Return postage should be paid for and provided for you by GSF but isn't. Would not use again.”

Helpful Report

Posted 4 years ago

“Despite entering the correct Registration, 3 of the items sent were wrong, and the website is very vague on how to return these items.”

Helpful Report

Posted 4 years ago

“Parts that I bought didn't fit to the car they where supposed to be for.”

Helpful Report

Posted 4 years ago

“Sent the wrong wiper blades!”

Helpful Report

Posted 4 years ago

“All parts fine but service was terrible. Had to wait a very long time to be served with no apology, then made to feel like an inconvenience when we were served. We then waited a long time for the items to be collected from the warehouse despite pre ordering for collection. During this time we heard a lot of conversation and laughter from the warehouse which was quite frustrating.”

Helpful Report

Posted 4 years ago

“As a trade customer of Gsf for close to 15 years. It’s infuriating that customers can purchase considerably cheaper than I can using my trade account. It makes us in Trade look dishonest I think you should decide are you a retailer or a trade supplier. Very disappointing.”

Helpful Report

Posted 4 years ago

“ordered 5 litres of oil and it arrived empty as the lid was loose and had leaked out while in transit.”

Helpful Report

Posted 4 years ago

“Ordered 2 wheel bearings for my car according to there website,paid extra for next day delivery which turned up four days late then went to fit them and guess what wrong size for my vehicle 😤now have to wait 7 days for a refund complete waste of time wouldn’t use again”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,604 reviews