GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,393 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You enter your vehicle's registration in to the box provided on the website. This then confirms your vehicle. You then search for the part required for your vehicle. You then purchase said part and after paying, arrives only days after. Brilliant! That is if the part sent is correct for your vehicle. Mine wasn't and if it isn't you then have the hassle of sending it back at your own expense which for heavy parts isn't cheap. Return postage should be paid for and provided for you by GSF but isn't. Would not use again.”

Helpful Report

Posted 4 years ago

“Despite entering the correct Registration, 3 of the items sent were wrong, and the website is very vague on how to return these items.”

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Posted 4 years ago

“Parts that I bought didn't fit to the car they where supposed to be for.”

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Posted 5 years ago

“Sent the wrong wiper blades!”

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Posted 5 years ago

“All parts fine but service was terrible. Had to wait a very long time to be served with no apology, then made to feel like an inconvenience when we were served. We then waited a long time for the items to be collected from the warehouse despite pre ordering for collection. During this time we heard a lot of conversation and laughter from the warehouse which was quite frustrating.”

Helpful Report

Posted 5 years ago

“As a trade customer of Gsf for close to 15 years. It’s infuriating that customers can purchase considerably cheaper than I can using my trade account. It makes us in Trade look dishonest I think you should decide are you a retailer or a trade supplier. Very disappointing.”

Helpful Report

Posted 5 years ago

“ordered 5 litres of oil and it arrived empty as the lid was loose and had leaked out while in transit.”

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Posted 5 years ago

“Ordered 2 wheel bearings for my car according to there website,paid extra for next day delivery which turned up four days late then went to fit them and guess what wrong size for my vehicle 😤now have to wait 7 days for a refund complete waste of time wouldn’t use again”

Helpful Report

Posted 5 years ago

“Part ordered online, no photo in description, selected the part listed for my vehicle, incorrect part arrived, I had to return at my own expense, no help offered to obtain the correct part for my vehicle. To be fair the part arrived quickly, but was poorly packaged! Return procedure was easy, although they don’t answer the phone and you have to email. Don’t think I’ll use GSF online again.”

Helpful Report

Posted 5 years ago

“Do your company has a policy of dumping purchased items at the residential car park of the customer in their absence? No prior msg was sent either by email or txt to inform me when the courier will deliver the item. It's just by chance that my neighbour found it. I would have lost it or still be waiting. It's a shame”

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Posted 5 years ago

“Gave me the wrong set pads had to return for the right set”

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Posted 5 years ago

“Not quite the best internet purchase experience. All 4 different searches quoted different prices for the same item and click and collect facility out sync producing conflicting availability.”

Helpful Report

Posted 5 years ago

“Waited 1.5 hours for a click and collect. Having a dedicated area for click and collect would have been a more efficient way of serving customers in the current covid climate were people are not waiting for an item that was already waiting for them. Would have made the whole experience buying from GSF better.”

Helpful Report

Posted 5 years ago

“i typed in my car registration details and your website came up with the part i needed which i did click and collect but it was the wrong part for a different year car so had to cancel come home and reorder the correct part so wasted a few hours going backwards and forwards”

Helpful Report

Posted 5 years ago

“The price was amazing. Unfortunately the blower motor for my Audi was wrong wen trying to fit it. I put my reg in there search and they picked the correct car with the year. But then sold me the wrong part. With Leicester in lock down I’m awaiting taking it back for a refund”

Helpful Report

Posted 5 years ago

“Was given he wrong part's”

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Posted 5 years ago

“Ordering online was not successful and has left me with an incorrect part and am unable to return in unless I pay more than the parts actual price. Had to go to the Smethwick branch where the employee was very helpful but he told me he could give me a refund of the actual part purchased which was incorrect in the 1st place thus costing me twice the price and can only return what was your inability to send the part ordered. Not a happy customer! A word of advice....if ordering online, then change the protocol and allow returns whereby your customer can return/exchange the part ordered instead of the customer then incurring obligatory charges to get what does not become a full refund. Won’t be using again.”

Helpful Report

Posted 5 years ago

“Wrong parts sent (cabin filter)”

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Posted 5 years ago

“Quite disappointed I brought shock absorbers and top mounts this week when I got to fitting everything I realised that the top mount dont come with bearing so ended up spend extra money with another car parts suppliers it should be written that the item doesn't come with bearings”

Helpful Report

Posted 5 years ago

“The order and the price were good but the delivery driver put my parcel inside the green wheelie bin not happy could have given to a neighbour or even put it behind the bin . No common sense used”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 56,393 reviews