GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,614 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rip off In the shop. Walked into the shop to ask for a part, “yes we have it in stock, £54 please” reluctantly I purchased knowing that I could get it cheaper online from elsewhere but with it being Christmas I didn’t want to risk postage. Came home, looked on gsf website, same part £19.80 with discount code or £49 without! So where did they get £54 from? Head office weren’t interested, so I simply returned product, got refund, ordered click and collect and picked up exactly same part I had returned day before! Gsf will not be getting my business again, rip off merchants!! Why try and rip people off for 3 times the price for same part. Does not make you feel like a valued customer!”

Helpful Report

Posted 4 years ago

“Great service but let down for having the incorrect part I ordered online and traveled 20 miles to collect to find the part stocked was incorrect”

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Posted 4 years ago

“Item arrived late. So was not accepted when it arrived. Still waiting for a refund.”

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Posted 4 years ago

“Ordered on Thursday dinner not delivered until the following Monday”

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Posted 4 years ago

“Not sure why I have sent this as I have not received anything yet”

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Posted 4 years ago

“Great for parts but commonly they give you the wrong part refuse a. Refund and any/all liability”

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Posted 4 years ago

“Actually you supplied windscreen wipers that didn’t fit. I broke one as I was convinced it was my fault it didn’t fit. I bought both front wipers, having put in my reg. no. so expected them to be right. Still have the shorter one if you want to buy it back!! I I gave 2 stars because you delivered them on time.”

Helpful Report

Posted 4 years ago

“I ordered a part for one of our company vehicles (on a Friday) at a price of £79.49 on a click and collect basis only - delivery was not an option. I then got an email (on the Monday) asking if I would like the parcel delivered as I had not collected it yet - I accepted. To my annoyance the cost had rocketed to £176.64 On arrival, I didn't even open the box I sent it straight back via Parcel Force at a small cost of £12.00 I am now waiting for a refund for the £176.64 Today I got an email saying that I hadn't collected my order and they would be putting it back into stores.”

Helpful Report

Posted 4 years ago

“Trying to contact gsf immpossible about a problem.1 week later still no phone contact.local gsf store at sittingbourne unhelpful.not impressed at all”

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Posted 4 years ago

“Terrible customer service. Parts in stock but cannot complete checkout... Basically told I was wrong on two separate occasions. Search on website is useless. Apart from that is cheap”

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Posted 4 years ago

“Received my parcel later than I’d paid for and the casing on the battery has a crack in it. The indicator was still green so I have used it as I was in desperate need of my car. Not satisfied with the condition of the product but needs must.”

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Posted 4 years ago

“I hope my sprak plugs I purchased aren’t damaged as the packing was. I believe this was either done when the items were picked or during the delivery stage.”

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Posted 4 years ago

“Although I have no complaints with your parts or prices, my local branch always has an air of "cant be arsed" about the staff. If they are having a non-work conversation - and its easy to hear behind the counter, they will finish that conversation before serving the single customer waiting. Sometimes the counter staff appear in a mood and huffy with people doing click and collects - perhaps because they feel the internet prices undermine their store turnover compared with retail prices, but the attitude is sometimes poor. Overall they are OK, but its not a particularly great retail experience - in my local branch anyway”

Helpful Report

Posted 4 years ago

“The service was great, click and collect spot on. Sadly the part was terrible , steering joint for Saab 93 that wasn’t even close to the original! Very disappointing, a lot of time wasted”

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Posted 4 years ago

“Hi I ordered a hand brake cable on the 11 November for delivery have not received it yet or and payed for on line”

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Posted 4 years ago

“Cheap but made me go back twice as they gave me the wrong oil filter and had to pay taxi as the car was in the garage so cost me more than other places”

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Posted 4 years ago

“They took my car reg and sold me a part the was wrong and it cost me twice the amount to pay for the labour work.”

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Posted 4 years ago

“Having opened the box the brakes are not correct for my vehicle after following the criteria on the website.”

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Posted 4 years ago

“Į have ordered three items but arrived two. Still waiting for Addblue 10 litres. After my phone call someone promised will be next day but Now all week and no my parcel with me.”

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Posted 4 years ago

“came to chelmsford absolutly won't be going back just ask one of your drivers who drove into a customers stationery car and blamed her your n0n-wearing staff told my grandson who was wearing to step back serving him out of the warehouse not the shop very sloppy service and won't be returning”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,614 reviews