GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,574 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Give wrong parts regularly”

Helpful Report

Posted 4 years ago

“Slow service at counter only one person there. I have an idea! Sell ice cream outside you will surely make money. Hard to park safely because of long queue. One person was 12 mins.was worried that shop would shut before I could get served. Otherwise accurate order. Next time I will have it delivered cos collection too much hassle.”

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Posted 4 years ago

“I found ordering and recieving parts very good. but trying to organise a return and collection is awful. Spent 2 days trying to ring and still havent got hold of anyone.”

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Posted 4 years ago

“Placed an order with them sunday evening, out for delivery wednesday but never arrived. Tried repetedly to call on thursday only to be greeted each time by a very patronising voice message. I then emailed and asked for tracking info, only to be informed my order had been "lost in transit". they promised to send another, which they did but did not arrive till following Monday. Not impressed at all.”

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Posted 4 years ago

“The part I correctly ordered online was wrong. Travelled 50 miles to collect it! Had to order another one, which luckily my local branch had. Unfortunately they only allow you to return the incorrect item to the original branch, so another 50 mile round trip for my refund. Not very impressed.”

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Posted 4 years ago

“While the service available at GSF is good. The postage and packaging fees for 2 small exhaust gaskets was ridiculous. Also double check your item, The item I wanted was recommended based on registration of vehicle, However I found the gaskets to be very poor fitment. I needed to use extra gasket sealer around it and it still has a small amount of gas escaping.”

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Posted 4 years ago

“Sent the wrong oil which is an honest mistake but trying to sort out when know one answers the phone and a week later still waiting for correct item through email conversation is appalling customer service. I have used gsf for many years but usually collect local but this time opted for free delivery due to stock level. Think I will stick with the collection option in future.”

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Posted 4 years ago

“My whole experience was poor, communication is terrible”

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Posted 4 years ago

“Ordered parts, missing one part in the box, reply not returned. Guess my review.”

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Posted 4 years ago

“Paid for next day delivery on Friday- didn't turn up until Tuesday late afternoon”

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Posted 4 years ago

“Part sent was not as shown in descripion”

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Posted 4 years ago

“Ordered parts for home delivery, went to wrong address ( GSFC error) no answer on phone lines due to covid. Email finally sorted , parts arrived over a week later, car if road extra week, stressful. Won't be using them again.”

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Posted 4 years ago

“Website is OK for ordering but delivery took almost a week - too slow for my needs. Probably the last time I use this service”

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Posted 4 years ago

“Following my various e-mails and photo of my problem, various replies from your customer team it is frustrating that it is not possible to actually talk to a member of your staff. The delivery service was excellent but the problems with the Yuasa battery spec that has created my concern is still a problem. I ordered a Yuasa 063 battery expecting it to be 190mm height,but it is 175mm,the only battery with a different height for a 063 not able to secure as original spec with strap. As this was just fitted by terminals and spacer removed I am concerned that you may not except it back, as your team suggested that I purchase a 012 that is product recommended . I have offered to visit your Portsmouth branch but they are reluctant to get involved, it is the same company after all and as they have a 012 battery with a height of 190mm it would be the answer to my frustration. If I have any other make of 063 battery it would be 190mm as the spec, so to upgrade to Yuasa has caused the problem.”

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Posted 4 years ago

“I recently ordered a car battery online from GSF. Unfortunately it wasn't the best experience. I was expecting the battery to be delivered within 2-3; however, it ended up taking over a week. I was unable to speak to anyone over the phone and there were no responses to my emails/messages. The instore people were extremely helpful and they were able to send an email internally to to eventually resolve the issue. My advice would be to use the store pick up.”

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Posted 4 years ago

“Payed for next day delivery turned up late still waiting for 2 large bottles of antifreeze”

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Posted 4 years ago

“Ordered parts, delivered different parts, keeping car off the road another week and added expense to myself.”

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Posted 4 years ago

“I was disappointed. I wanted a device pack and never got sent enough oil also the wrong air filter I entered the correct no.plate also you have shut the local depot so had to go to another supplier to get right filter also said I had to send filter back which is not worth the bother probably cost me more money so took the hit and paid for another will probably shop local from now on Yours faithfully Eric Scott”

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Posted 4 years ago

“Was sent the wrong part had to ring two different stores then finally email company then had to wait three days for the correct part after I had paid for next day delivery for the original part”

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Posted 4 years ago

“Parts were listed for my car but when arrived 1 was not correct. I don’t think there should be listed items that are not compatible with your car when you have input reg number.”

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Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,574 reviews